Lexmark XC8155, User Manual

Page: 255 / 317

Action Yes No
Step 1
a
Depending on your operating system, specify the paper source
from the Printing Preferences or Print dialog.
b
Print the document.
Do horizontal dark lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a
Depending on your operating system, specify the paper type
from the Printing Preferences or from Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded in
the tray.
•
You can also change the setting on the printer control
panel. From the home screen, touch
Settings > Paper >
Tray Configuration > Paper Size/Type .
b
Print the document.
Do horizontal dark lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Print the document.
Do horizontal dark lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
a
Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Do horizontal dark lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then print the document.
Do horizontal dark lines appear on prints?
Contact customer
support .
The problem is
solved.
Troubleshooting 255