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Jung MR-SONOS-REG, Product Manual

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Jung MR-SONOS-REG Product Manual Download Page 101

 

 

Troubles hooting 

KNX Sonos -Gateway 

 

MR-SONOS-REG 

©  2019 Albrecht J ung GmbH & Co. KG 

 p. 101 / 118 

13

 

Troubleshooting  

In order to be able to eas ily remedy a fault, you mus t establis h the root caus e. Solutions  for typical configura-
tion errors  are des cribed below. 

•

 

Check the status of the device on the devices  webs ite which is  detailed on the <<Device status >> 
page. 

► 

Checking the device s tatus , p. 105 

•

 

Solutions  for typical configuration errors : 

► 

Table 17: Troubles hooting, p. 101. 

Table 17: Troubleshooting  

Issue 

Troubleshooting  

ETS 

ETS reports  the error that it is  not pos -
s ible to write on a protected area when 
downloading the application program. 

Pleas e ens ure that your ETS vers ion is  up to date. KNX Sonos -
Gateway requires  the ETS in its  current vers ion 4 or 5. 
Ens ure that the product databas e entry is s uitable for the firmware 

► 

Determining compatibility between the product databas e entry 

and firmware vers ion, p. 59. 

Device 

LEDs  do not light up or flas h individual-
ly or alternately or s lowly. 

Pleas e check the KNX cabling and the LED status dis plays  

► 

Reading off the device status  us ing the LEDs , p. 48. 

The device is  not vis ible in the network.  Pleas e check the network cabling and parametris ation of the de-

vice IP in the ETS 

► 

Setting the IP addres s , IP s ubnet mas k and 

s tandard gateway addres s , p. 54. 

Device website – general 

The device webs ite is not working. 

Is  the software restarting? 

•

 

It can take up to three minutes until the webs ite is  available 
again after the ETS application program is  downloaded. Try to 
reload the page after a few minutes . 

Is  J avas cript activated, and are cookies allowed? 

•

 

The device webs ite requires  J avas cript and cookies . Allow the 
execution of J avas cript and the s aving of cookies  in the op-
tions  of your web brows er if neces s ary. 

Are you us ing an up-to-date, supported brows er? 

•

 

We s upport current market s tandard brows ers  s uch as  Google 
Chrome, Micros oft Edge and Mozilla Firefox in their current 
vers ions  as  a minimum (as  of the date this  documentation 
was  printed). Older vers ions  of the brows ers may work. How-
ever, we recommend that you keep your brows er up to date for 
s ecurity reas ons  alone if nothing els e. 

Summary of Contents for MR-SONOS-REG

Page 1: ...2019 Albrecht J ung GmbH Co KG Product Manual KNX Sonos Gateway MR SONOS REG Documentation valid for Product database entry v3 0 Firmware V3 0 Documentation status 17 01 2019...

Page 2: ...m to these brands The brands are named solely for the purpose of providing the necessary description While every precaution has been taken in the preparation of this document Albrecht Jung GmbH Co KGn...

Page 3: ...application scenarios 17 2 4 General safety instructions 19 2 5 Storage and transport 19 3 Basic information 20 3 1 Room zone 20 3 2 Play music in rooms synchronously 20 3 2 1 Stereo pair Connect Sono...

Page 4: ...5 Resetting to factory settings 56 8 2 6 Transferring application programs and configuration data 57 8 3 Extending the scope of functions updating firmware 58 8 3 1 Updating the firmware via the devic...

Page 5: ...113 16 4 Restriction of rights of use 113 16 4 1 Copying modification and transmission 113 16 4 2 Reverse engineering and conversion technologies 113 16 4 3 Firmware and hardware 114 16 4 4 Transfer...

Page 6: ...Table of contents KNX Sonos Gateway MR SONOS REG 2019 Albrecht J ung GmbH Co KG p 6 118...

Page 7: ...at qualified electricians and KNX processors KNX Sonos Gatewaymay only be assembled and installed by qualified electricians Specialist knowledge of KNX is a prerequisite KNX Sonos Gatewaymay be config...

Page 8: ...At last Sonos can be operated with KNX operating devices either in party mode or by room Up to ten Sonos master devices can be connected via IP with dynamic group creation Each of these master devices...

Page 9: ...nos Connect Amp Sonos SUB and Sonos BRIDGE These devices are never addressed directly via the KNX Sonos Gateway but are directly linked with other Sonos devices via the Sonos application instead Confi...

Page 10: ...controllers in a single household The maximum num ber of 60 different Sonos devices or 51 Sonos devices in one Sonos group using ten master slave groups with the same master can therefore only be atta...

Page 11: ...enhancements from updates Functional enhancements for KNX Sonos Gateway are available via a newer version of the firmware Simply download the latest firmware and the relevant product manual from our...

Page 12: ...will follow you to the bathroom and into the living room where you can begin your day with a cup of coffee Requirement The Sonos hi fi loudspeakers in each of the rooms are grouped into a single zone...

Page 13: ...fort temperature and the front doorbell was switched off at the same time The House party playlist can provide bright lighting and a changeover to cooling mode Select scenes which operate your home te...

Page 14: ...and KNX Sonos Gateway help you to use energy more efficiently without losing any com fort A few examples Don t waste heating energy Window opened announcement If the outside temperature and the posit...

Page 15: ...NX Sonos Gateway terminates the master slave group Both rooms once again have their original master and can be operated independently KNX sensor reports Sliding door between living and dining areas cl...

Page 16: ...l Sonos software o This loading occurs during the day in the entire house At night the signal is only heard in the parent zone so as not to disturb sleeping children o Even if you re listening to loud...

Page 17: ...dia library on the network from the microSD card in the device for example Requirements for an nouncements can also be triggered by time control KNX Sonos Gateway converts KNX command into Sonos comma...

Page 18: ...nounce ments can also be triggered by events Example Weather sensor reports blue skies KNX Sonos Gatewayconverts KNX command into Sonos commands IP Sonos can play selected audio from a media library o...

Page 19: ...is product manual is part of the product and must remain with the customer IMPORTANT Damage to the device due to incorrect opening Never open the housing If you suspect that the device is damaged cont...

Page 20: ...om and zone synonymously Room Dining room Living room Sonos device Music Figure 1 One Sonos device per room 3 2 Play music in rooms synchr o nously More than one Sonos device may be installed in a roo...

Page 21: ...s communication objects so that Sonos devices can be controlled together or separately de pending on the specific use case You can define which Sonos devices belong to particular master slave groups...

Page 22: ...ice acts as a left hand audio channel and the other as the right hand one The two devices become a single Sonos device for KNX and in the Sonos software The two Sonos devices can no longer be controll...

Page 23: ...ic in a room if they are not configured correctly This would gener ally be very unpleasant for the listener Room Dining room Living room Sonos device Music Figure 5 Two Sonos devices per room which pl...

Page 24: ...device s IP address If you don t know the stereo pair s IP address look it up in the Sonos software Determine IP addresses of the Sonos devices in the data network p 73 2 Enable configuration for mast...

Page 25: ...ink Play and Next previous track with push button switch ing objects Playback state with a state object of visualisations Link the communication object Relative volume control with a dimmer switch obj...

Page 26: ...ou will find the differences in controlling a Sonos device as a master or slave in Table 4 Table 5 de scribes the behaviour which a Sonos device displays in its role as a slave if you use master funct...

Page 27: ...IsSlave error is sent PlayerIsSlave error is sent Next previous playlist Next previous playlist is a radio station The Sonos de vice becomes a master and starts playing the selected playlist Next prev...

Page 28: ...ateway to configure up to ten master slave groups and thus configure up to 60 different devices As of the date this documentation was printed Sonos supports a total of up to 32 Sonos products and cont...

Page 29: ...u can switch off the Doorbell announcement for the Sonos device in the child s room when they are taking an afternoon nap You can acti vate all slaves for the Dinner bell announcement so that no one i...

Page 30: ...r slave groups o Master slave group 3 without slaves o Master slave group 4 with two slaves Sonos devices 3 and 10 Figure 8 Sonos device is used several times in the configuration These master slave g...

Page 31: ...t It continues to play the music of its master Sonos device 1 The general err error is transmitted on the System status communication object since the slaves cannot be activated The master slave group...

Page 32: ...red five slaves Sonos devices 5 6 7 8 and 9 Figure 9 Two master slave groups Sonos device 2 configured as a slave and as a master Case study initial situation All slaves in the master slave group 1 ar...

Page 33: ...ternating master slave relationships are a frequently useful configuration for party mode for example Initial situation configuration in the ETS In the following diagram you can see two master slave g...

Page 34: ...tab in the Configuration of the master slave group drop down list You need to enable the slave s configuration to be able to assign slaves to a master slave group To do so select Yes in the General ta...

Page 35: ...re the playlists on the device website Configure playlists on the device website p 61 Room Dining room Living room Sonos device Music Figure 10 Dynamic zone creation for Sonos devices initial status S...

Page 36: ...ts on the device website p 61 How do I activate party mode The master slave group configuration states which particular Sonos devices can be potentially linked with the master Sonos device 1 is a mast...

Page 37: ...icroSD cards up to 32 GB SDHC microSD cards must be formatted in FAT32 not included in the scope of supply Ambient conditions Storage temperature 25 C to 70 C Ambient temperature of installation envir...

Page 38: ...utton Programming button 2 Connection KNX TP 3 Connection External power supply 4 LED Programming LED red 5 LED APP LED Operation indication green 6 LED COM LED Communication KNX TP yellow 7 Connectio...

Page 39: ...ide of your device No Description 1 Connection speed LED LED lights up green 100 Mbit s LED is off 10 Mbit s There is no connection is LED 2 also off Then check whether the cable is correctly connecte...

Page 40: ...position For orientation A back back of the device No Description 1 Openings for securing the cover cap 2 Attached power connection terminal 3 Attached bus connection terminal 5 4 Side of device Figu...

Page 41: ...rd browsers such as Google Chrome Microsoft Edge and Mozilla Firefox in their current versions as a minimum as of the date this documentation was printed Older versions of the browsers may work Howeve...

Page 42: ...shown 3 Buttons for the current page not available on all pages 4 Status bar You can choose the language in the status bar Table 6 Functions overview Menu Description Device status Information General...

Page 43: ...l 4 Power connection terminal 5 Installation instructions The documentation in front of you also provides you with the information from the installation instructions but with additional details applic...

Page 44: ...allation environment Requirements Pay attention to the ambient temperature of the installation environment Min 0 C max 45 C Do not mount the KNX Sonos Gateway above heat emitting devices Ensure that t...

Page 45: ...tion to the ambient temperature of the installation environment Min 0 C to max 45 C Do not mount the KNX Sonos Gateway above heat emitting devices Ensure that there is sufficient ventilation cooling W...

Page 46: ...possible d Route the bus line to the back 3 Connect the external power supply to the power supply terminal 1 by means of the supplied power con nection terminal 2 Polarity left yellow right white a A...

Page 47: ...ing 1 the cover cap must be clear All cables must be between the openings b Attach the cover cap over the connection terminals Press the cover cap together gently Route the cover cap s fastening claws...

Page 48: ...Profes sional in the version 5 8 1 Reading off the device status using the LEDs The following status indicators LEDs can be found on the front panel Figure 15 Status indicators LEDs on the front of t...

Page 49: ...igning the physical address p 56 off Programming mode is deactivated The status indicators for the network are on the underside of the device Table 8 Status of the device Network No Description 1 Conn...

Page 50: ...et configured The system is configured S mode Configure the device in the ETS off green off green Slow flashing about 1 Hz off The device is fully started up but is not yet configured The system is co...

Page 51: ...os devices can be reached at pre sent If devices are switched off to save power an error is not in effect off Device currently starting up or is out of operation Wait until the device start up process...

Page 52: ...settings on the IP network router if necessary See Sonos documents See the router documentation 8 2 1 Overview of configuration Work step Details in the section 1 Creating KNX Sonos Gateway as the dev...

Page 53: ...mporting a new product database entry Below we will assume that you have downloaded the product database entry yourself Importing a new product database entry p 53 Device in existing project should be...

Page 54: ...e topolo gy 8 2 3 Setting the IP address IP subnet mask and standard gateway address Besides the physical address in the KNX network an address the subnet mask and the address of the stand ard gateway...

Page 55: ...rent IPaddress it can no longer be addressed via theKNX Sonos Gateway Please refer to your router s manual for information on how to configure this If a DHCP server is not available the device starts...

Page 56: ...ag Adr is set and Cfg is not set More information about this and other flags is available from the ETS documentation After the IP address is assigned you can also conveniently set the device to Progra...

Page 57: ...unction on the device website 1 Open the device website Section Device website Calling up the start screen p 41 2 Select System Factory reset in the menu bar 3 Confirm the confirmation prompt The star...

Page 58: ...lation site and are only accessible via the local network Import firmware automatically online 1 Log in to the device website 2 Select Update firmware in the System menu bar The system determines whic...

Page 59: ...me Main version no Sub version no Example 1 Full compatibility with same main version numbers Firmware version 2 3 Application program version 2 0 However you might still have to update the applicatio...

Page 60: ...f the device to your project 3 Select the old version of the device in the topology 4 In the Topology window in the menu bar select the Uninstall Application program button After uninstalling the devi...

Page 61: ...e that you select Figure 18 Device website for playlist configuration 1 Number of master slave groups currently displayed This number refers to the number of the master slave group in the ETS Example...

Page 62: ...stic Since no connection has been established the sources cannot be downloaded from the Sonos software As a result you need to enter the name in the Source setting yourself The name must match the nam...

Page 63: ...to the Sonos system to be used at a later point in time The name must match the name that you specify in the Sonos software at a later stage Take into account upper case and lower case characters and...

Page 64: ...s the sys tem switches back to the interrupted source Random function Play track in a Sonos playlist in a random sequence Risk of confusing Shuffle and Random The random playback using the Random func...

Page 65: ...on to their own individual volumes It changes each peripheral s individual volume and thus uniformly adjusts the overall volume of the master slave group Table 14 Buttons on the Playlist assignment pa...

Page 66: ...oes not have any influence on the group creation and only functions like all sources when the player configured as master is not currently being used as a slave Random playback or repeat is activated...

Page 67: ...ry track in the Sonos playlist is only played just once 9 2 Configure new playlists faster If there are only minimal differences in configurations for two master slave groups it is easier to copy an e...

Page 68: ...o access authorisation with the Sonos devices Select the menu item Man age Music library settings 3 Enter the URL above under the Folder item without specifying the user name and password The music fi...

Page 69: ...nfiguration area The parameters of the selected tab are configured here 10 1 1 General tab general settings The default value of each parameter is marked in bold Parameters Entry Selection Remarks Con...

Page 70: ...r the group volume Text display speed Slow Normal Fast Controls the cycle rate at which group telegrams are sent for artist track album texts to create a ticker effect Pay attention to the bus load he...

Page 71: ...d master slave group consists of the master as a minimum If a master needs to be able to control other Sonos devices as slaves select the required number in the Group n Number of slaves setting Then e...

Page 72: ...ver the KNX Sonos Gateway s full functions are available including master slave groups and dynamic group assignment Also see Chapter 10 1 3 Determine IP addresses of the Sonos devices in the data netw...

Page 73: ...onos devices IP addresses for stereo pairs The Sonos software and the KNX Sonos Gateway regard a stereo pair as a single 1 visible Sonos device You only need to enter the stereo pair s IP address with...

Page 74: ...ices you must configure your router in such a way that the same IP address is always assigned to a Sonos device fixed IPaddress You have entered the IPaddresses for the Sonos devices in the configurat...

Page 75: ...ble for the connection of group addresses at the KNX Sonos Gateway The shortened for group is sometimes used for master slave group in the communication objects tables Object Name Direction Data width...

Page 76: ...s CRWTU 3 Group 1 103 Group 2 903 Group 10 Stop Write 1 bit 1 010 C W Rubric Play Data type Start Stop Function Group 1 2 10 End music playback Description Stop cancels the source selection in contras...

Page 77: ...e Direction Data width DP type Flags CRWTU 6 Group 1 106 Group 2 906 Group 10 Stop state Read 1 bit 1 010 CR T Rubric Play Data type Start Stop Function Group 1 2 10 Indicates whether the music playba...

Page 78: ...ative volume control Write 4 bit 3 007 C W Rubric Volume Data type Dimmer step Function Group 1 2 10 Increase or decrease volume of master Description Enables relative volume to be made louder quieter...

Page 79: ...olume value Object Name Direction Data width DP type Flags CRWTU 12 Group 1 112 Group 2 912 Group 10 Muting state Read 1 bit 1 003 CR T Rubric Volume Data type Enable Function Group 1 2 10 Indicates w...

Page 80: ...playlist is playing Entries 2 and 3 are configured as a n nouncements Entry 4 is not an announcement You now switch to the next playlist entry The contents of playlist entry 4 is playing Object Name D...

Page 81: ...list entry cannot be clearly identified A source is identified using its name and not based on the number of its playlist entry If a source is now used in the playlist more than once the system cannot...

Page 82: ...atedly any number of times The first track in the Sonos playlist is automatically played again after the last track 1 Activate repeat 0 Deactivate repeat stop You can also configure repeat mode Repeat...

Page 83: ...10 Song title Read 14 bytes 16 001 CR T Rubric Song Data type Character ISO 8859 1 Function Group 1 2 10 Song title for the song currently being played Description Supplies the title of the current so...

Page 84: ...6 001 CR T Rubric Playlist Data type Character ISO 8859 1 Function Group 1 2 10 Title of the selected playlist Description Supplies the clear text name of the playlist to which the currently selected...

Page 85: ...etwork error Sonos device not responding Probable causes You have indicatedthe wrong IP address for a Sonos device in the ETS Solution Check ETS to see whether you have indicated the co r rect IP addr...

Page 86: ...first device in the stereo pair in the Sonos software Solution Check ETS to see whether you have indicated the cor rect IP address for the first device Case example Handling stereo pairs in the ETS p...

Page 87: ...displayed on the Device status page on the device website Object Name Direction Data width DP type Flags CRWTU 31 Group 1 131 Group 2 931 Group 10 Leave slave mode Write 1 bit 1 017 C W Rubric Slave...

Page 88: ...volume control Write 4 bit 3 007 C W Rubric Group volume Data type Dimmer step Function Group 1 2 10 Increase or decrease group volume Description Enables the relative adjustment louder quieter of th...

Page 89: ...yback of the group Description Group muting Switches the loudspeakers of the group off 1 or on again 0 Object Name Direction Data width DP type Flags CRWTU 37 Group 1 137 Group 2 937 Group 10 Group mu...

Page 90: ...or example you can switch off the Doorbell announcement for the Sonos device in the child s room when they are taking an afternoon nap The default volume control and status response are available for...

Page 91: ...remove it from there Description During the running time you cannot simply add any Sonos device as a slave You can only add those Sonos devices that you have defined as such in the Group n Settings t...

Page 92: ...roup 2 The functionally identical communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10 941 slave 1 group 10 Slave 1 2 3 4...

Page 93: ...up 2 182 slave 5 group 2 The functionally identical communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10 942 slave 1 grou...

Page 94: ...oup 2 183 slave 5 group 2 The functionally identical communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10 943 slave 1 gro...

Page 95: ...cal communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10 944 slave 1 group 10 Slave 1 2 3 4 5 Relative vol ume control Wr...

Page 96: ...ally identical communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10 945 slave 1 group 10 Slave 1 2 3 4 5 Volume con trol...

Page 97: ...156 slave 2 group 2 186 slave 5 group 2 The functionally identical communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10...

Page 98: ...oup 2 187 slave 5 group 2 The functionally identical communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10 947 slave 1 gro...

Page 99: ...2 The functionally identical communication objects in the master slave groups MSG each have an offset of 100 The slaves within the MSG each have an offset of 10 948 slave 1 group 10 Slave 1 2 3 4 5 P...

Page 100: ...intenance free If necessary clean the device with a dry cloth IMPORTANT Damage to the device due to incorrect opening Never open the housing If you suspect that the device is damaged contact our Suppo...

Page 101: ...ernately or slowly Please check the KNX cabling and the LED status displays Reading off the device status using the LEDs p 48 The device is not visible in the network Please check the network cabling...

Page 102: ...max 2 000 entries Cause 2 The Sonos system has significantly more than 300 saved Sonos playlists or radio stations Cause 3 Source does not exist Even sources removed in the meantime can still be selec...

Page 103: ...RL may be inva lid Add the valid URL by selecting the menu item Manage Add radio station in the Sonos software Playback commands no longer work on the KNX Cause If the Sonos system has significantly m...

Page 104: ...the Sonos Playbar is not the master of the group it automatically be comes the master Sonos playlist source is not played Cause Source does not exist Even sources removed in the mea n time can still...

Page 105: ...tem status Error code empty slot of commu nication object 29 System status Cause There is no configuration available for the number of the playlist entry for the master slave group playlist Solution C...

Page 106: ...tailed information is collected Extended logging mode has a negative influence on per formance Only activate this mode if Support requests the ex tended log files Deactivate this mode again as soon as...

Page 107: ...does not limit operation of your Sonos devices Changes such as those you make using your smartphone are forwarded to the KNX accordingly wherever possible Can I address sources other than Sonos Playli...

Page 108: ...product manual This product manual is part of the product and must remain with the customer WARNING Danger of electric shock An electric shock can result from touching live parts in the installation...

Page 109: ...of all materials in an environmen tally responsible way PACKAGING AND BOX Dispose of the packaging material appropriately in a card paper or plastic recycling bins DEVICE Old devices must not be disp...

Page 110: ...the flags Device website Application for the device with functions that make use more convenient For example updates can simply be imported or the status of the device can be checked The slots for pla...

Page 111: ...the Online KNX Product Catalogue of the ETS The product database entry contains all data to allow the device to be configured in the ETS The product database entry is provided by the devices manufact...

Page 112: ...Gateway regard a stereo pair as a single 1 visible Sonos device Within the ETS only enter the IP address for the Sonos device which you have assigned as the first device to the stereo pair in the Son...

Page 113: ...tten and electronic format 16 3 Rights of use of the KNX Sonos Gateway software The licensor grants the licensee the non exclusive non transferable right to use the KNX Sonos Gateway software for an u...

Page 114: ...ware 16 4 7 The mechanisms of license management and copy protection The mechanisms of the license management and copying protection of the KNX Sonos Gateway software must not be analysed published ci...

Page 115: ...out side the influence of the Licensor Any additional warranty claims shall be excluded 16 8 Liability The Licensor shall not be liable for damages due to loss of profit data loss or any other financi...

Page 116: ...oftware and visualisation software must be uninstalled and all copies must be destroyed or returned to the licensor 16 10 Subsidiary agreements and changes to the agreement Subsidiary agreements and c...

Page 117: ...the framework of various Open Source licenses The individual software packages used and their licenses are listed and described on the device website for this product under System Licenses The source...

Page 118: ...www jung de ALBRECHT JUNG GMBH CO KG Volmestra e 1 58579 Schalksm hle GERMANY Fon 49 2355 806 0 Fax 49 2355 806 204 kundencenter jung de www jung de...

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