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CONSOLE TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSE
SOLUTION
E1
No Motor signal
1. Motor Malfunction
Replace Motor
2. Magnetic System
Malfunction or got stuck
Replace Magnetic System/Flywheel
3. Connection Wires are
not well-connected or
broken
Check whether the wires are well-
connected or replace the broke wires with
the new wires
4. Console Malfunction Replace Console
E2
The Computer cannot
make contact with the IC
Chip
1. Disconnect the Adaptor or Batteries. Reconnect the Adaptor or Batteries
to REBOOT the system. Wait two minutes then verify that the system
works correctly
2. If IC Chips is not well-assembled. Remove and reinsert the IC
Chip
3. If the above solutions couldn’t solve the problem, replace the IC
chip with a New IC Chip
E3
No heart rate signal
after Body Fat testing
result when in
Body
Fat Program (P8)
If you do not place your hands on the
Pulse Sensors
correctly, the
Pulse Sensors
won’t be able pick up the signals. The console
would then
display an error message “E3”. To test it again, be sure
to place your hands back on the
Pulse Sensors
correctly
E5
Motor couldn’t return
to the initial setup
value/zero point
1. Check whether the
wires are broken or well-
connected
Replace the broken wires with new wires
or re-connected the wires
2. Check whether the
motor is broken (has
struggle to adjust the
resistance and will make
an abnormal noise)
Replace Motor
Replace Magnetic System
No Hand
Pulse
Signal or
incorrect
Hand
Pulse
Signal
The Computer is NOT
receiving a Pulse Signal
Verify that the Hand Pulse Sensor Wire Plugs are connected FIRMLY and
correctly
The Computer is
receiving a faint or
intermittent Pulse Signal
The Hand Pulse Sensors will NOT operate correctly if your skin is
extremely dry. Moisten your hands with a little water and try again.
Grasp the Hand Pulse Sensors firmly and avoid moving your hands while
exercising. The computer will need a few seconds to detect and display
your correct pulse rate. If this does not work, try relaxing your grip on the
Hand Pulse Sensors
Clean the Hand Pulse Sensors to ensure a good contact between your body
and the Pulse Sensors
The problem still exists, replace the Hand Pulse Sensors.
The LCD
Screen does
not display
anything
The Adaptor is not
plugged in (item power
supply from Adaptor)
Check that the Adaptor is correctly connected to an electrical outlet and
plugged into the socket on the machine correctly
The Computer is faulty Replace the Computer
The Speed
Display
The Computer isn’t
receiving a signal from
Verify the gap between Speed Sensor and the Magnet is 5mm or less
Summary of Contents for EM-3231
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