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Appendix B - Troubleshooting for 6328-2Re
Installation Problems
I've followed the instructions but my Voice/VoIP light is not lit
In order to make calls the *Voice/VoIP light on your MTA 6328-2Re needs to be lit. This indicates the
MTA 6328-2Re is connected and registered to the Internet.
If this is your initial install:
•
Check that all the cables are properly connected.
•
Confirm the power light on the MTA 6328-2Re is lit. If not, check the power connection.
•
Confirm that the provided Ethernet cable is connected between the DSL/Cable modem and to the
WAN port on the MTA 6328-2Re.
•
Power OFF/ON the DSL or Cable modem. Make sure the MTA 6328-2Re is ON and connected to
the modem when you power-cycle the modem. Leave your DSL or Cable modem powered off for
at least 5 minutes.
•
Power OFF/ON the MTA 6328-2Re. It may take up to 5 to 7 minutes for the Voice/VoIP light to
turn on.
If the Voice/VoIP light is still not lit after following the steps above please contact Member Services.
My Voice/VoIP light was lit at one time, but now it is no longer lit
•
Check that all the cables are properly connected.
•
Confirm the power light on the MTA 6328-2Re is lit. If not, check the power connection.
•
Confirm that the provided Ethernet cable is connected between the DSL/Cable modem and to the
WAN port on the MTA 6328-2Re.
•
Unplug the MTA 6328-2Re and leave it unplugged for 1 minute (Note: It can take up to 3 times of
powering OFF/ON the MTA 6328-2Re to get a *Voice/VoIP light.)
•
If this is not your initial install and your MTA 6328-2Re *Voice/VoIP light was lit previously,
wait time for the MTA 6328-2Re light to come on should be under one minute.
I do not have dial tone.
•
Check the front of the MTA 6328-2Re and confirm the voice light is lit. If the voice light is not lit,
refer to the steps above.
•
Check to make sure your telephone is plugged into the MTA 6328-2Re's Phone 1 port. Note: The
Phone 2 port is not available at this time.
•
If you are using a new cordless phone, make sure it is fully charged.
I get a dial tone, but when I try to place a call I only hear silence
