InfoPrint Color 1824, User Manual

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Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
•
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•
Other electronic equipment plugged into the outlet is working.
•
The printer is turned on. Check the printer power switch.
•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Solving printing problems
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If
Ready
does not appear, turn the printer off and contact Customer Support.
Error message about reading USB drive appears
Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices,
contact the place where you purchased your printer.
Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure
Ready
or
Power Saver
appears on the display before sending a job to print. Press to return the
printer to the
Ready
state.
C
HECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
Troubleshooting
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