IBM TotalStorage NAS Gateway 500, Service Manual

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Appendix D. PD data collection worksheets
PD data collection worksheet
Questions Responses
General problem description
1. Problem definition
2. Time/date of failure
3. How was the problem detected?
General problem determination questions
a. Does problem exist on multiple machines?
b. Was the error detected by a user? (for
example, a usability problem)
c. Was the error detected by the NAS
Gateway 500? (for example, System Admin
problem)
d. Which management interface exhibited the
problem? (for example, CLI, WebSM, or SMIT;
(if CLI or SMIT, which shell of execution, root
w/ksh, or root/maintshell or NASAdmin shell))
4. Audio/visual inspection
a. Status of status LEDs
b. Error code on display
c. Any specific beep sequence
5.. Any recent changes to the:
a. System software
b. System hardware
c. System storage
d. System network
e. Were recent change prerequisites met?
6. Can external storage be accessed?
7. Can NAS Gateway 500 ping any client?
8. Is the problem re-createable (yes/no)?
If yes, what are the re-creation steps?
9. What network file protocol (CIFS, NFS, HTTP,
FTP) is being used?
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