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Chapter 5. Installing options

71

1.

Review the safety precautions beginning on page 53, and “Handling static-
sensitive devices” on page 52.

2.

Turn off the server, disconnect all power cords and external cables, and remove
the top cover (see “Removing the server top cover and bezel” on page 66).

3.

Determine which PCI-X expansion slot you will use, slide its orange adapter-
retention tab toward the rear of the server, and lift the adapter-retention latch.

PCI-X slot 1

PCI-X slot 2

PCI-X slot 3

PCI-X slot 4
PCI-X slot 5

PCI-X slot 6

PCI power LED

Remote
Supervisor
Adapter slot
(J40)

PCI attention LED

Unlock

Lock

Adapter locking lever

Adapter
retention
latch

Adapter
retention
tab

Adapter

Attention
LED

Power
LED

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84
85
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»

Summary of Contents for Eserver xSeries 360 Type 8686

Page 1: ...User s Reference xSeries 360 Type 8686...

Page 2: ......

Page 3: ...IBM IBM xSeries 360 User s Reference...

Page 4: ...ix A Warranty information on page 149 and Appendix B Notices on page 159 First Edition December 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users...

Page 5: ...trol security settings 20 Using the SCSISelect utility program 20 Starting the SCSISelect utility program 20 Choices available from the SCSISelect menu 21 Using the PXE Boot Agent Utility program 21 S...

Page 6: ...lling memory modules 76 Installing a microprocessor 79 Installing or replacing a VRM 82 Installing a microprocessor VRM 82 Replacing the XA 32 chipset VRM or the memory board VRM 82 Installing a hot s...

Page 7: ...arranty period 149 Warranty service and support 149 Before you call for service 149 Calling for service 150 IBM Statement of Limited Warranty Z125 4753 06 8 2000 151 Part 1 General Terms 151 Part 2 Co...

Page 8: ...vi IBM xSeries 360 User s Reference...

Page 9: ...kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen P...

Page 10: ...hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and ground...

Page 11: ...en laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in expo...

Page 12: ...n the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current...

Page 13: ...urrent and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a...

Page 14: ...xii IBM xSeries 360 User s Reference...

Page 15: ...xseries Note If you need help information technical assistance or just want more information about IBM products see Getting information help and service on page 144 To register your IBM products and t...

Page 16: ...eight 25 kg 55 lb to 31 7 kg 70 lb depending upon configuration Integrated functions Light Path Diagnostics Ultra160 SCSI controller One 10BASE T 100BASE TX Intel Ethernet controller Remote Supervisor...

Page 17: ...ancements in symmetric multiprocessing SMP data storage disk array technologies and memory management The server combines X Architecture technology X Architecture technology is an IBM design blueprint...

Page 18: ...anage the functions of the server both locally and remotely The Remote Supervisor Adapter also provides system monitoring event recording and dial out alert capability Integrated network environment s...

Page 19: ...s FSBs Parity checking on the small computer system interface SCSI bus Advanced Configuration and Power Interface ACPI power management Power on self test POST Systems management monitoring through In...

Page 20: ...sk drive bays A filler panel must be installed in each empty bay to ensure proper system cooling Activity LED Each hot swap hard disk drive has an activity LED which flashes if the drive is being acce...

Page 21: ...e Supervisor Adapter fault LED This LED indicates that the Remote Supervisor Adapter has failed Remote Supervisor Adapter power LED This LED indicates that power is being supplied to the Remote Superv...

Page 22: ...urned off If this LED is off either ac power all power supplies or the light has failed Note If this LED is off it does not mean that there is no electrical power present in the server The LED might b...

Page 23: ...the documentation that comes with the ServeRAID adapter for information about reconfiguring the disk arrays Turning off the server Turning off the server refers to the act of stopping the operating sy...

Page 24: ...ng system is not running and all core logic is shut down except for the Remote Supervisor Adapter Complete the following steps to put the server into standby mode 1 See the operating system documentat...

Page 25: ...view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare a...

Page 26: ...and cables that connect to the monitor printer and other devices might determine the final placement of the server When arranging your workspace Avoid the use of extension cords When possible plug the...

Page 27: ...rGuide CDs provide software setup and installation tools that are specifically designed for your IBM server Use these CDs during the initial installation of your server to configure basic hardware fea...

Page 28: ...watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 Follow the instructions that appear on the screen Choices available from the Configuration Setup Utilit...

Page 29: ...ntrollers The default setting is Enable for all the controllers If you select Disable the system will not configure the disabled device and the operating system will not detect the device This is equi...

Page 30: ...The server uses a startup sequence to determine the device from which the operating system starts For example you can define a startup sequence that checks for a startable diskette in the diskette dri...

Page 31: ...he microprocessor cache mode as write back WB or write through WT Selecting write back mode provides better system performance Memory Settings Select this choice to manually disable or enable a bank o...

Page 32: ...ou can use any combination of up to seven characters A Z a z and 0 9 for your power on password Keep a record of your password in a secure place If you forget the power on password you can regain acce...

Page 33: ...on passwords and allow a power on password to be changed by the user Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must have an IBM service t...

Page 34: ...steps to start the SCSISelect utility program 1 Turn on the server 2 When the Press CTRL A for SCSISelect Utility prompt appears press Ctrl A Note If an administrator password has been set a prompt ap...

Page 35: ...ice to configure SCSI device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure Note The Sync Transfer Rate represents the transfer rate f...

Page 36: ...ess the F4 key to exit 4 Follow the instructions on the screen to change the settings of the selected items then press Enter Choices available from the PXE Boot Agent Utility menu The following choice...

Page 37: ...et port connect a Category 3 or better unshielded twisted pair UTP cable to the server Ethernet port on the rear panel of the server Note The 100BASE TX Fast Ethernet standard requires that the cablin...

Page 38: ...before normal traffic You can send information from critical nodes or applications with an indicated priority Because you set this priority at the host or entry point of the network the network devic...

Page 39: ...Queue HPQ does not provide the precise priority levels of 802 1p tagging it does assign traffic as either high or low priority and sends high priority packets first Therefore if there are multiple app...

Page 40: ...ies the Remote Supervisor Adapter features prerequisites and recommendations It also explains how to use the documentation effectively and how to cable and configure the adapter for use on an Advanced...

Page 41: ...d System Management ASM Web interface features Shutdown O S and then Power Off Server Shutdown O S and then Restart Server UM Server Extensions is on the system management software CD that comes with...

Page 42: ...ntrol features See Configuring the remote control password on page 37 Task 4 Install the ASM device drivers See Installing Advanced System Management device drivers on page 35 For service assistance o...

Page 43: ...link LED The green Ethernet link LED is lit when the Ethernet cable is connected properly Ethernet activity LED The green Ethernet activity LED flashes when there is Ethernet activity Text based user...

Page 44: ...guration protocol DHCP server on the network the hostname IP address gateway address subnet mask and DNS server IP address are set automatically You do not need to perform further configuration tasks...

Page 45: ...used by the Remote Supervisor Adapter The default value is 255 255 255 0 Gateway Type the IP address of the gateway Host Name Type the hostname of the Remote Supervisor Adapter The default hostname i...

Page 46: ...w opens 4 Use the arrow keys to select Modem Settings then press Enter The Modem Settings window opens as shown in the following illustration Note The values in the window are only examples your setti...

Page 47: ...o the Configuration Settings window If you need to set up point to point protocol go to Setting up point to point protocol 8 Press Esc to return to the Utility program main window 9 Use the arrow keys...

Page 48: ...ake sure that the value in this field matches your client settings For detailed information about the PPP settings see the information about configuring PPP access over a serial port in the Remote Sup...

Page 49: ...ng Windows 2000 ASM device drivers Windows NT Go to Installing Windows NT ASM device drivers Novell NetWare Go to Installing Novell NetWare ASM device drivers on page 36 SCO UnixWare Go to Installing...

Page 50: ...TUP q where D is the drive letter assigned to the CD ROM drive Press Enter 2 Follow the instructions that appear in the window 3 Go to Configuring the remote control password on page 37 Using the inte...

Page 51: ...rd Complete the following steps to use the interactive installation from a shell prompt Note The commands in the following steps are case sensitive 1 Open a shell prompt 2 If the installation is from...

Page 52: ...ntinue with Using the ASM interconnect network If you do not want to set up an ASM interconnect network Remote Supervisor Adapter configuration is now complete To start managing the server remotely se...

Page 53: ...eries with terminated beginning and end points Make sure that the total combined length of all Ethernet cables connecting the server in the ASM interconnect network does not exceed 91 M 300 ft Each Re...

Page 54: ...evices in the network For example on a three ASM processor network where ASM processor 1 generates a modem alert but does not have a modem and the other ASM processors have modems the following might...

Page 55: ...et connector do not plug the ASM interconnect module into the Remote Supervisor Adapter Ethernet port 1 Connect the ASM Interconnect module 1 to the Remote Supervisor Adapter ASM interconnect peer to...

Page 56: ...on examples The illustrations in this section show sample ASM interconnect network configurations The following illustration shows an Ethernet cable connecting the remote administrator system to the R...

Page 57: ...t modules Remote Supervisor Adapter Note A Remote Supervisor Adapter is required in each server Note The ASM Interconnect module is connected to the RS485 port on the back panel of the Remote Supervis...

Page 58: ...he ASM interconnect network bus ensures that if an ASM interconnect connection in the bus fails all of the servers on the ASM interconnect network have access to a modem to forward system management d...

Page 59: ...he latest ServerGuide software see the ServerGuide page on the IBM Support Web site at http www ibm com pc qtechinfo MIGR 4ZKPPT html To purchase the latest ServerGuide CDs see the ServerGuide Updates...

Page 60: ...lity programs after setup Detects installed hardware options and provides updated device drivers for most adapters and devices Setup and Installation CD continued Creates a Setup Replication Diskette...

Page 61: ...select the Express Configuration method some or all of these programs are run depending on the hardware that is detected The Set Date and Time feature is provided so that you do not have to use the Co...

Page 62: ...completed the setup process the operating system installation program starts You will need a copy of the NOS CD to complete the installation The ServerGuide program stores information about the server...

Page 63: ...support site at http www ibm com pc support on the World Wide Web and selecting the appropriate NOS information for the xSeries 360 Note If you select Microsoft Windows NT 4 0 as the NOS do not insta...

Page 64: ...50 IBM xSeries 360 User s Reference...

Page 65: ...vided that the server is configured to support this function The blue color on components and labels identifies touch points where you can grip a component move a latch and so on Make sure that you ha...

Page 66: ...ention Static electricity can damage electronic devices and the server To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce t...

Page 67: ...n Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise...

Page 68: ...not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electri...

Page 69: ...CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could res...

Page 70: ...on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical curren...

Page 71: ...lb on top of rack mounted devices Major components of the xSeries 360 server The orange color on components and labels in the server identifies hot swap or hot plug components You can install or remov...

Page 72: ...ocessor Microprocessor VRM Hot swap fans Hot swap fans Hot swap power supply Power supply filler panel Bezel Hot swap hard drive Hot swap drive filler panel Memory board Memory board VRM Dual inline m...

Page 73: ...essor 4 VRM slot J29 Microprocessor 1 VRM slot J2 Microprocessor 3 VRM slot J3 Microprocessor 2 VRM slot J30 Microprocessor 4 socket U22 Microprocessor 1 socket U11 Microprocessor 3 socket U12 Micropr...

Page 74: ...n of the internal connectors on the system board Fan 4 connector J27 Fan 3 connector J11 Fan 6 connector J54 Fan 2 connector J31 Fan 5 connector J45 Fan 1 connector J10 PCI switch card cable connector...

Page 75: ...alling options 61 The following illustration shows the location of the external I O port connectors on the system board Ethernet J37 Keyboard J34 Mouse J28 USB dual J24 Video J18 RXE expansion J15 RXE...

Page 76: ...the other two pins To identify pins 1 2 and 3 on the system board see the following illustration To change a jumper position for a three pin jumper block 1 Read the information in Before you begin on...

Page 77: ...hows the location of the LEDs on the level 2 diagnostic panel which is attached to the same metal frame as the hot swap drive backplane You can view the diagnostic panel LEDs through a special cutout...

Page 78: ...You can use the Remind button to place the Fault light on the front panel into the remind mode blinks every 2 seconds By pressing the button you acknowledge the failure but indicate that you are not...

Page 79: ...oprocessor 3 VRM LED CR1 Microprocessor 2 VRM LED CR21 Microprocessor 4 LED CR15 Microprocessor 1 LED CR4 Microprocessor 3 LED CR6 Microprocessor 2 LED CR8 XA 32 chipset VRM LED CR29 PCI attention LED...

Page 80: ...p cover Slide the top cover toward the rear of the server approximately one inch and then lift it off the server and set it aside Attention For proper cooling and airflow replace the top cover before...

Page 81: ...apter configurations Bus A hot plug Four 66 MHz 64 bit PCI X adapters slots 3 through 6 Two 66 MHz 64 bit PCI adapters slots 3 and 4 Four 33 MHz 64 bit PCI adapters slots 3 through 6 Bus B hot plug On...

Page 82: ...wap hard disk drives you must connect the internal channel cable between the adapter and the SCSI RAID cable connector J43 on the system board However if you do this you cannot install a full length w...

Page 83: ...t as viewed from the front to enable insertion of the new adapter Attention Avoid touching the components and gold edge connectors on the adapter Ensure that the adapter is completely and correctly se...

Page 84: ...ic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices see Handling static sensitive devices on page 52 5 Lift the adapter ou...

Page 85: ...er top cover and bezel on page 66 3 Determine which PCI X expansion slot you will use slide its orange adapter retention tab toward the rear of the server and lift the adapter retention latch PCI X sl...

Page 86: ...ve connections a Plug in one end of the ServeRAID internal channel cable shipped with the server to an internal ServeRAID channel connector on the top edge of the ServeRAID adapter as shown in the fol...

Page 87: ...the server Each hot swap drive that you plan to install must be mounted in a hot swap drive tray The drive must have a single connector attachment SCA connector Hot swap drive trays come with hot swa...

Page 88: ...ly into the bay until the drive stops d Push the tray handle to the closed locked position e Check the hard disk drive status LED to verify that the hard disk drive is operating properly If the amber...

Page 89: ...slide the media tray out the front of the server 5 To detach the diskette drive from the media tray a Unplug the narrow ribbon cable between the media interposer card and the diskette drive where it p...

Page 90: ...e DIMM slots are arranged in two columns of four rows each The server supports DIMMs of 256 MB 512 MB and 1 GB capacities 2 Each pair of DIMMs must be the same type capacity and speed However you can...

Page 91: ...ices see Handling static sensitive devices on page 52 a Lift up the two memory board locking latches to release the board b Lift the memory board out of the server 4 When installing additional DIMMs d...

Page 92: ...DIMM and reinsert it 8 Repeat steps 4 through 7 for each additional DIMM that you install 9 Install the memory board a Align the board in the guides over the connector b Open the memory board locking...

Page 93: ...sing load among the microprocessors Before you begin Read the documentation that comes with the microprocessor to determine if you need to update the server basic input output system BIOS code The mos...

Page 94: ...Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices see Handling static sensitive devices on page 52 3 Lift off the microprocessor hea...

Page 95: ...one corner of the heat sink to lift off of the microprocessor then you can loosen the other thumbscrew and remove the heat sink After removing the heat sink lift the microprocessor locking lever to th...

Page 96: ...processor VRM Complete the following steps to install a microprocessor VRM 1 Read the safety precautions beginning on page 53 and Handling static sensitive devices on page 52 2 Turn off the server dis...

Page 97: ...clip releases from the slot Release the other end of the clip from the slot and lift off the clip then remove the VRM from its slot 6 Holding the replacement VRM by the upper corners plug it firmly i...

Page 98: ...supplies are numbered from left to right 1 to 3 as viewed from the front of the server Power supplies do not have to be installed in a particular sequence Attention To ensure proper system cooling do...

Page 99: ...e proper cooling Complete the following steps to replace a hot swap fan 1 Read the safety precautions beginning on page 53 and Working inside the server with the power on on page 52 2 Remove the top c...

Page 100: ...to pull the top cover forward and lock the top cover in place 5 Insert the tabs on the bottom of the bezel into the matching holes on the server chassis 6 Push the top of the bezel toward the server u...

Page 101: ...g up the Remote Supervisor Adapter on page 26 and the Remote Supervisor Adapter User s Guide on the xSeries 360 Documentation CD for information about setting up and configuring the adapter and using...

Page 102: ...m USB cables and hubs You need a 4 pin cable to connect devices to the USB ports If you plan to attach more than three USB devices you must use a hub to connect the devices The hub provides multiple c...

Page 103: ...video controller The following table shows the pin number assignments for the 15 pin analog video connector on the rear of the server Table 6 USB port connector pin number assignments Pin Signal 1 VCC...

Page 104: ...server Auxiliary device pointing device port The system board has one auxiliary device port that supports a mouse or other pointing device The following table shows the pin number assignments for the...

Page 105: ...er to peer port and enables you to connect the server with other servers The remote expansion I O management function uses the RXE management port and enables the Remote Supervisor Adapter to manage a...

Page 106: ...k Serial port Connect a serial cable to this port to enable system management through a modem or connect a null modem cable to enable system management through a workstation or laptop computer Advance...

Page 107: ...bling instructions including the use of the cable management arm shipped with the server are in the Rack Installation Instructions provided with the server Notes 1 The illustrations in this document m...

Page 108: ...94 IBM xSeries 360 User s Reference...

Page 109: ...r has light emitting diodes LEDs to help you identify problems with server components By following the light path you can quickly identify the type of problem that occurred The light path begins with...

Page 110: ...e the troubleshooting information provided with your server to determine the cause of the problem and the action to take Flash the latest levels of BIOS service processor diagnostics and RAID code You...

Page 111: ...er might emit include the following No beep If no beep occurs after the server completes POST call for service Continuous beep The startup boot microprocessor has failed or the system board or speaker...

Page 112: ...evice Wait at least 5 seconds then turn on the server If the error code does not occur replace the device One long and one short beep POST encountered an error in the video controller Call for service...

Page 113: ...1 Secondary DMA register test has failed 2 1 2 Primary DMA register test has failed 2 1 3 Primary interrupt mask register test has failed 2 1 4 Secondary interrupt mask register test has failed 2 2 1...

Page 114: ...ors from Disabled to Enabled Table 11 POST beep codes Table 12 POST error messages POST message Description 062 The server failed to start on three consecutive attempts All microprocessor caches are d...

Page 115: ...r recognized by the server as being installed An external device is not turned on An invalid checksum is detected in the battery backed memory Action Verify that all external devices are turned on You...

Page 116: ...he memory board and press the button on the board to light the LED for the failing DIMM If the tests fail replace the DIMM If the problem remains after you replace the DIMM call for service If the mem...

Page 117: ...y that the memory is installed and seated correctly 2 If the problem remains check to see if the system has isolated the problem to a memory module If the system error light on the operator informatio...

Page 118: ...failed but you must have the system serviced If the error message remains call for service Note If you just connected a new mouse or other pointing device turn off the server and disconnect that devic...

Page 119: ...that the cable to the operator information panel card is connected If the problem remains call for service 1302 Cable to SCSI Backplane not detected Action Make sure that the cable between the Level 2...

Page 120: ...Exit Setup to exit from the Configuration Setup Utility menu Go to step 3 No Follow the instructions on the screen to add the drive then save the changes and exit the Configuration Setup Utility menu...

Page 121: ...e is probably failing See the documentation that comes with the mouse for additional testing information If the problem remains replace the mouse or pointing device If the POST error message reappears...

Page 122: ...has requested an I O address that is not available or the PCI PCI X adapter might be defective Action 1 Make sure that the I O addresses for the PCI PCI X adapter and all other adapters are set correc...

Page 123: ...hardware test failed Action Call for service 0129800x No update data is available for microprocessor x Action Update the system BIOS code to a level that supports the microprocessors that are installe...

Page 124: ...the instructions on the screen Table 12 POST error messages POST message Description Table 13 Setup and Installation CD Symptom Suggested Action Setup and Installation CD will not start Ensure that t...

Page 125: ...ostic programs and error messages The server diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary method of testing the major components...

Page 126: ...tain online documentation from which you can select different categories To exit from the help information and return to where you left off press Esc If the diagnostic programs do not detect any hardw...

Page 127: ...guration Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device that is to be tested is not installed test specific string Additional informati...

Page 128: ...rface while it is in use Note If you have a USB keyboard mouse or other USB device attached you cannot run the diagnostic program for the USB interface 1 Turn off the server 2 Disconnect all USB devic...

Page 129: ...Run the ServeRAID Configuration utility If the problem remains call for service On system board adapter drive configuration error Logical drive on system board adapter Adapter in slot n memory allocat...

Page 130: ...or If the problem remains call for service Microprocessor in socket id xyz is defective where xyz identifies the microprocessor that is causing the error message Replace the microprocessor If the prob...

Page 131: ...may be busy 1 Ensure that you have downloaded and installed the most current level of Remote Supervisor Adapter code and try again 2 Ensure that the Remote Supervisor Adapter is fully plugged in and t...

Page 132: ...E backplane LED on fan Replace the fan LED on RXE fan 201 System memory Aborted Test setup error Corrupt BIOS in ROM Test setup error Corrupt DMI BIOS information in BIOS is not as expected If the ser...

Page 133: ...or LED will be on 1 Reseat the identified microprocessor 2 If the problem remains replace the microprocessor If the problem remains call for service Warning Test setup error Microprocessor cache is di...

Page 134: ...apter is installed Replace the Ethernet adapter in slot n If the problem remains call for service On system board Call for service 415 Analog digital modem Not applicable No modem was detected 1 Verif...

Page 135: ...IOS flash diskette into the diskette drive and restart the server The system begins the power on self test POST 6 The Flash Update Utility program displays the Flash Update Menu Select 1 Update POST B...

Page 136: ...on the operator information panel Action Press the power control button to start the server 2 The power supply has failed Action Replace the power supply If the problem remains call for service Off Of...

Page 137: ...source of the trouble examine the Level 2 Light Path Diagnostics LEDs through the special cutout on the server top cover shown at Level 2 diagnostic panel LEDs on page 124 These LEDs can indicate a p...

Page 138: ...driven PS2 Power supply number 2 failure Remind button Remind to invoke remind mode PS1 Power supply number 1 failure PS3 Power supply number 3 failure Non Redund Nonredundant power mode CPU Microproc...

Page 139: ...take when the Level 2 Light Path Diagnostics indicate a problem The Level 2 LEDs remain lit even if the server shuts down provided that the power supplies are operating properly This feature helps you...

Page 140: ...a problem replace the device 2 Check the server error log for indications of a failure in a device installed in the enclosure or in the enclosure itself See the problem solving information in the enc...

Page 141: ...rvice On MEM A memory error occurred 1 Remove the top cover remove the memory board and check the DIMM error LEDs on the memory board Note If the server had a DIMM failure an LED on the memory board i...

Page 142: ...ve 2 Check the error log for additional information If the error log indicates a temperature problem and the fans are working correctly check for air flow blockage On Non Redund The server is operatin...

Page 143: ...n cover locks or indicator lights not working Intermittent problems Verify that 1 All cables and cords are connected securely to the rear of the server and attached options 2 When the server is turned...

Page 144: ...try the hard disk drive diagnostic test again 2 If the remaining drives are recognized replace the drive you removed with a new drive If the problem remains call for service Not all hard disk drives...

Page 145: ...n the amount of memory that is installed Microprocessor problems The startup boot microprocessor is not working properly Verify that the startup microprocessor is seated properly If it is replace the...

Page 146: ...M marketing representative If the problem remains call for service Wrong characters appear on the screen If the wrong language is displayed update the BIOS code with the correct language If the proble...

Page 147: ...ter If the tests show that the printer is working correctly call for service The printer does not work Software problems To determine if problems are caused by the software verify that 1 The server ha...

Page 148: ...tus light illuminates when the Ethernet controller receives a LINK pulse from the hub If the light is off there might be a defective connector or cable or a problem with the hub The Ethernet Transmit...

Page 149: ...e Ethernet controller to match the hub If you manually configured the duplex mode make sure that you also manually configure the speed Run diagnostics on the LEDs If the problem remains call for servi...

Page 150: ...ocate resources Explanation An unknown error has occurred when trying to allocate needed resources for the AFT Module Action Check the system configuration If the problem remains contact the network s...

Page 151: ...up Action Ensure that the protocol is bound to only one adapter in an AFT team Error identifying slot numbers for the specified board names Explanation The mapping between the board name entered and t...

Page 152: ...of the PCI PCI X cards did not get the required resources Action Using the Configuration Setup Utility program make sure that a PCI interrupt is assigned to the Ethernet card and that Ethernet is enab...

Page 153: ...d Dial up Connections 2 Right click an IBM Ethernet adapter in the list and click Properties 3 Select a component and click Configure 4 Click the Advanced tab and lower the resource values that apply...

Page 154: ...M xSeries 360 User s Reference All other 4 character hexadecimal codes Action Call for service Table 19 NDIS Windows 2000 or Windows NT driver messages for the Ethernet controller Error code hex Descr...

Page 155: ...Panel 05 Error Explanation Unable to initialize an adapter team Action Reconfigure the adapter team by double clicking the PROSet icon in the Control Panel 06 Informational Explanation Team nn Primar...

Page 156: ...place the adapters then restart the server to reestablish the connection 16 Informational Explanation Team nn An adapter has reestablished the link Network connection has been restored Action None 17...

Page 157: ...Turn off the server and all attached devices and disconnect all power cords and external cables see Safety on page vii 3 Remove the top cover as described at Removing the server top cover and bezel o...

Page 158: ...additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Getting information Information about yo...

Page 159: ...ion for instructions on using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM...

Page 160: ...the following information ready when you call Machine type and model Serial numbers of your IBM hardware products Description of the problem Exact wording of any error messages Hardware and software...

Page 161: ...duct is eligible for International Warranty Service and to view a list of the countries where service is available go to http www ibm com pc support and click Warranty Lookup Eligible IBM server produ...

Page 162: ...148 IBM xSeries 360 User s Reference...

Page 163: ...M hardware under warranty trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM Engineering Change manageme...

Page 164: ...diagnostic tests that you can perform If you suspect a software problem refer to the information for the operating system or application program Calling for service Please have the following informat...

Page 165: ...r a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise If a Machine...

Page 166: ...or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but...

Page 167: ...THER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES LOST PROFITS OR LOST...

Page 168: ...to this Section Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of t...

Page 169: ...oods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired fo...

Page 170: ...n IBM authorized service provider Governing Law The applicable laws that govern interpret and enforce rights duties and obligations of each of us arising from or relating in any manner to the subject...

Page 171: ...press warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Lim...

Page 172: ...ny of the following items 1 and 2 unchanged 3 indirect damages even if IBM or your reseller is informed of their possibility SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability...

Page 173: ...Y OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 174: ...d trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Other company product or service names may be the trademarks or serv...

Page 175: ...igital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment Th...

Page 176: ...Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the prod...

Page 177: ...provals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used i...

Page 178: ...Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwa...

Page 179: ...rs 60 61 internal connectors 60 USB 88 CD ROM drive replacing 74 CDs ServerGuide 45 chair adjusting 11 Class A electronic emission notice 161 components Level 2 Diagnostics LED panel 63 major 57 memor...

Page 180: ...g PCI X adapter See adapter hot swap drive installing 73 hub USB 88 I I O ports 87 IEEE 802 1p tagging 24 information panel operator 7 installation completing 86 order DIMMs 77 order microprocessors 7...

Page 181: ...3 pointing device port 90 port auxiliary device 90 Ethernet 91 I O 87 keyboard 90 pointing device 90 Remote Supervisor Adapter 91 USB 88 video 89 POST beep codes 97 description 97 error messages 100 p...

Page 182: ...system error log viewing 113 system reliability 51 T teaming Ethernet 24 TELNET 33 test log viewing 113 trademarks 160 traffic class expediting 24 troubleshooting charts 129 U United States electronic...

Page 183: ......

Page 184: ...IBM Part Number 24P2866 Printed in the United States of America 24P2866...

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