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If the device driver is installed and surveillance enabled, the service processor
monitors the system heartbeat. If the heartbeat times out, the service processor
places an outgoing call. This is different from the bring-up phase scenario where two
reboot attempts are made before placing an outgoing call.

Service Processor Procedures in Service Mode

When the system is in service mode, the following service processor parameters are
suspended:

v

Unattended start mode

v

Reboot/restart policy

v

Call-Out

v

Surveillance

When service mode is exited, the service processor parameters revert to the customer
settings.

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Service Guide

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Summary of Contents for 265

Page 1: ...IntelliStation POWER 9112 Model 265 Service Guide SA38 0609 00 IBM...

Page 2: ......

Page 3: ...IntelliStation POWER 9112 Model 265 Service Guide SA38 0609 00 IBM...

Page 4: ...nts to Information Development Department H6DS 905 6C006 11400 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any info...

Page 5: ...nd Bay Locations 9 System Logic Flow Diagram 10 Location Codes 11 Physical Location Codes 11 Location Code Format 11 AIX Location Codes 12 AIX and Physical Location Code Table 15 System Cables 19 Spec...

Page 6: ...Table 171 Typical Boot Sequence for 9112 Model 265 172 Chapter 6 Loading the System Diagnostics 175 Performing Slow Boot 175 Loading Standalone Diagnostics 175 Loading Online Diagnostics 175 Default B...

Page 7: ...guration for Console Mirroring 206 Service Processor Firmware Updates 207 Service Processor Error Log 207 Service Processor Operational Phases 208 Pre Standby Phase 208 Standby Phase 208 Bring Up Phas...

Page 8: ...Cover 254 Removal 254 Replacement 254 CEC Cage 255 Removal 255 Replacement 255 Memory Card and Memory DIMMs 256 Memory Card Removal 256 Memory Card Replacement 261 Processor Card 263 Removal 263 Repl...

Page 9: ...issions 305 Declared Acoustical Noise Emissions 305 Appendix B Notices 307 Appendix C Service Processor Setup and Test 309 Service Processor Setup Checklist 309 Testing the Setup 310 Testing Call In 3...

Page 10: ...File modem_m1 cfg 323 Sample File modem_z cfg 325 Sample File modem_z0 cfg 327 Sample File modem_f cfg 329 Sample File modem_f0 cfg 332 Sample File modem_f1 cfg 335 Appendix E Firmware Updates 339 Ch...

Page 11: ...see System Unit Safety Information order number SA23 2652 Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation D...

Page 12: ...tion numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenan...

Page 13: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish pro...

Page 14: ...xii Service Guide...

Page 15: ...e system install and remove options and verify system operation v The IntelliStation POWER 9112 Model 265 User s Guide order number SA38 0608 contains information to help users use the system use the...

Page 16: ...International Business Machines Corporation in the United States other countries or both v AIX v IBM v PowerPC v pSeries v e logo v IntelliStation Other company product and service names may be tradem...

Page 17: ...er 1 Reference Information System Unit Locations Front View 1 2 3 4 5 6 1 Diskette drive 2 Hot swap disk drives optional on some systems 3 Cover release lever 4 CD ROM drive 5 Media bay 6 Operator pan...

Page 18: ...64 Bit 5V 4 PCI slots 4 5 32 Bit 5V 5 Parallel connector 6 SCSI connector 7 Attention LED 8 Rack indicator connector 9 Power LED 10 Ethernet connector 2 11 Serial connector 1 12 Ethernet connector 1...

Page 19: ...ons 1 2 3 4 5 6 7 1 Power supply 1 2 Power supply 2 3 Filler panel or power supply 3 4 Power supply 2 power connector 5 Power supply 1 power connector 6 DC power light 7 AC power light Chapter 1 Refer...

Page 20: ...Fan Locations 1 2 3 4 1 Fan 1 2 Fan 2 3 Fan 3 4 Fan 4 4 Service Guide...

Page 21: ...ower connector 7 Power connector 8 Power connector 9 Power connector 10 Light path card connector 11 Processor fans 12 Blowers 13 Diskette connector 14 Memory card connector 15 Front serial port conne...

Page 22: ...15 Slot J16 Slot J7 Slot J8 Slot J1 Location P1 M1 1 Slot J2 Location P1 M1 2 Slot J3 Location P1 M1 3 Slot J4 Location P1 M1 4 Slot J5 Location P1 M1 5 Slot J6 Location P1 M1 6 Slot J7 Location P1 M1...

Page 23: ...ower Backplane J3 J2 J4 J1 J6 J5 J1 SCSI backplane power J2 Media devices power J3 System board power J4 System board power J5 System board power J6 System board power Chapter 1 Reference Information...

Page 24: ...Operator Panel 4 5 1 2 3 1 Power On Switch 2 Reset Switch 3 Display 4 Attention LED 5 Power On LED 8 Service Guide...

Page 25: ...e SCSI ID 2 4 D10 Disk Drive SCSI ID 10 5 D11 Disk Drive SCSI ID 11 6 D12 Disk Drive SCSI ID 12 7 D13 Disk Drive SCSI ID 13 8 D14 Disk Drive SCSI ID 14 9 D15 Disk Drive SCSI ID 15 Note The SCSI bus ID...

Page 26: ...Modules Data System Clock Arbiter Misc Logic S4 S3 S2 S1 S5 PCI Bridge 0 ISA Bridge SCSI CD ROM Drive SCSI Backplane SCSI Repeater Hot Swap Disk Drives SCSI Media Devices Internal Ultra 160 External U...

Page 27: ...ocation code because they are all on the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the ser...

Page 28: ...ID devfunc Number Adapter Number or Physical Location Bus Type or PCI Parent Bus v The AB value identifies a bus type or PCI parent bus as assigned by the firmware v The CD value identifies adapter n...

Page 29: ...box The values re 00 a to 15 v For a diskette drive H identifies either diskette drive 1 or 2 G is always 0 v For all other devices GH is equal to 00 For an integrated adapter EF GH is the same as the...

Page 30: ...PCI adapters 20 58 to 20 5F Any PCI card in slot 1 20 60 to 20 67 Any PCI card in slot 2 10 68 to 10 6F Any PCI card in slot 3 10 70 to 10 77 Any PCI card in slot 4 10 78 to 10 7F Any PCI card in slot...

Page 31: ...68 to 10 6F or 1D XX 20 60 to 20 67 or 2C XX 20 58 to 20 5F or 2B XX P1 I1 P1 I2 P1 I3 P1 I4 P1 I5 P1 C2 00 02 00 00 00 00 01 D1 10 60 10 58 01 K1 00 01 S2 01 S3 10 80 10 88 01 S1 10 61 01 R1 01 K1 01...

Page 32: ...skette Port 01 D1 P1 D1 Keyboard Port 01 K1 00 P1 K1 Mouse Port 01 K1 01 P1 O1 Serial Port 1 01 S1 P1 S1 Serial Port 2 01 S2 P1 S2 Serial Port 3 01 S3 P1 S3 Parallel Port 01 R1 P1 R1 Ethernet Port 1 1...

Page 33: ...rvices Controller Hot swap DASD bay 1 10 60 00 10 0 P1 Z1 Aa Primary SCSI Bus ID 10 Hot swap DASD bay 2 10 60 00 11 0 P1 Z1 Ab Primary SCSI Bus ID 11 Hot swap DASD bay 3 10 60 00 12 0 P1 Z1 Ac Primary...

Page 34: ...P1 Ix notation where the identifies an integrated device in this case the empty slot A PCI device plugged into the slot uses the P1 Ix notation where the identifies a plugged device 2 The SCSI bus IDs...

Page 35: ...ystem Board Processor Slot Processor Slot Diskette DASD Operator Panel CD ROM Tape Power Power SCSI SCSI Power IDE Power Signal Power SCSI SCSI Backplane Blower Light Path LEDs RJ45 Serial Rear Serial...

Page 36: ...uirements Operating 10 to 40 C 50 to 104 F Non Operating 10 to 52 C 50 to 126 F Humidity Requirements Operating Non Operating Noncondensing 8 to 80 8 to 80 Wet Bulb 27 C 80 F 27 C 80 F Noise Emissions...

Page 37: ...se a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V v App...

Page 38: ...em from side to side to determine if it is steady 4 Set the power switch of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazar...

Page 39: ...service person through the system These MAPs are the entry point for all isolation and error recovery procedures The MAPs are consistent with existing procedures and methods The system uses a set of i...

Page 40: ...her help you identify the failing component go to the indicator panel see Indicator Panel inside the server and check which LEDs are on Indicator Panel The panel provides enough information to identif...

Page 41: ...r of the component memory card fan memory module CPU The LEDs are amber except for the power supplies For the power supplies two green LEDs ac power good and dc power good indicate the fault condition...

Page 42: ...this time the service processor performs self test and NVRAM initialization E0A0 E0E1 When power on is initiated the service processor starts built in self test BIST on the central electronics comple...

Page 43: ...f the application program Electronic Service Agent for the RS 6000 This application provides a number of advantages for the customer including automatic error reporting and analysis without customer i...

Page 44: ...relevant system information the system s serial number and model type and service request number SRN If connected to a digital pager service the service processor inputs a customer voice telephone num...

Page 45: ...ds to be placed the client forwards the information to the Electronic Service Agent server which dials the service center telephone number from its locally attached modem In this scenario the user onl...

Page 46: ...30 Service Guide...

Page 47: ...eight digits to find the error in the tables The digits that display beyond the first eight digits are location codes that can assist you in diagnosing the problem See Location Codes on page 11 4 Lice...

Page 48: ...t Number Displayed 33 OK Does Not Appear in the Operator Panel Display Before Pressing the Power On Button 33 System Stops or Hangs With Alternating Numbers Displayed in the Operator Display Panel 34...

Page 49: ...System Stops With A 4 Digit Number Displayed The system stops and a 4 digit number is displayed in the operator panel display or on the console If the number displayed has the format E0xx then go to S...

Page 50: ...play alternates between the code E1FD and another Exxx code Record both codes Go to E1FD in Firmware Checkpoints on page 88 The operator panel display alternates between the codes E1DE and E1AD Record...

Page 51: ...ies start to turn Go to MAP 1520 Power Step 1520 3 on page 51 The power LEDs on the operator panel and power supplies are blinking and OK STBY or DIAG STBY is displayed on the operator panel display W...

Page 52: ...s change from blinking to solid the fans come on and stay on but the system does not power on Go to MAP 1520 Power Step 1520 3 on page 51 The power LED on the operator panel is on solid the power LED...

Page 53: ...ayed on the ASCII terminal or the boot indicator is displayed on a graphics terminal Go to Boot Problems Concerns on page 106 The system does not respond to the password being entered or the system lo...

Page 54: ...he SCSI cable 2 Replace the device 3 Replace the SCSI adapter or system board if connected to one of the two integrated SCSI controllers on the system board See notes on page31 if the system board is...

Page 55: ...rmation for Multiple Bus Systems You do not have a symptom Go to MAP 0020 Problem Determination Procedure in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems You have not de...

Page 56: ...POLICIES service aid You can use that same service aid to restore the settings at the end of your service action In case the service processor settings were not saved by the user if you disable them m...

Page 57: ...lash EPROM data is corrupted Run the recovery procedure for the flash EPROM See Firmware Recovery on page 232 The system stops with a prompt to enter a password Enter the password You are not allowed...

Page 58: ...Processor Checkpoints on page 82 If the number is in the range of E1xx EFFF then go to Firmware Checkpoints on page 88 For all other numbers record SRN 101 xxx where xxx is the last three digits of t...

Page 59: ...rs Record error code M0KBD003 then go to Step 1020 3 ASCII terminal keyboard Go to the documentation for this type of ASCII terminal and continue problem determination Step 1020 3 Take the following a...

Page 60: ...appears check the error log for any errors v Choose Error Log from the utilities menu v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it...

Page 61: ...r Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 3 The service processor may have been set by the user to monitor service operations and to attempt recoveries...

Page 62: ...ot have to be populated first Along these same lines there is no requirement that memory DIMM slots J1 and J2 be populated before another slot pair Step 1240 1 1 Turn off the power 2 Remove all instal...

Page 63: ...RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1240 3 Step 1240 3 The failure may be caused by the last pair of memory DIMMs installed or the memory card To is...

Page 64: ...ge and all FRUs have been exchanged go to MAP 1540 Minimum Configuration on page 59 Step 1240 5 The memory DIMM s may be both you exchanged in the previous step may be defective To isolate the failing...

Page 65: ...utlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged...

Page 66: ...OK STBY or DIAG STBY is displayed on the operator panel When the power button on the operator panel is pressed There is no indication of activity The power LED on the operator panel does not come on...

Page 67: ...power backplane to the system Unplug these cables from the system but leave them attached to the power backplane 2 Connect the power cables from the system unit to the power outlets Do the ac LEDs on...

Page 68: ...n reconnected Step 1520 6 Either the power supplies or the power backplane may be defective To test each FRU exchange the FRUs that have not already been exchanged in the following order v Power suppl...

Page 69: ...he power cables from the system 3 Record the slot numbers of all the adapters Label and record the location of any cables attached to the adapters Disconnect any cables attached to the adapters and re...

Page 70: ...oes the power LED on the operator panel come on and stay on NO Repeat these steps until all the parts have been installed or connected If the symptom did not change and all the parts have been install...

Page 71: ...ower LED on the operator panel come on and stay on NO Replace the last part installed If the memory card was just installed remove all of the memory DIMMs If the system does not come up replace the me...

Page 72: ...iginal FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1520 13 If...

Page 73: ...LED must be steady and not blinking or out Replace the following FRUs in order 1 Power supply 1 2 Power supply 2 Perform error log analysis Do you receive an SRN indicating a voltage sensor out of ra...

Page 74: ...RU exchanged is defective Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Reinstall the original FRU Repeat the FRU replacement steps...

Page 75: ...formation Menu on page 191 6 The service processor might have been set by the user to monitor server operations and to attempt recoveries You might want to disable these actions while you diagnose and...

Page 76: ...to remove 14 of them to create a minimun configuration system then use one of the removed memory modules when exchanging the FRU Once the failing FRU is isolated replace it with a new one Step 1540 1...

Page 77: ...king tabs in the locked upright position to prevent damage to the tabs b Memory DIMMs must be installed in pairs and in the correct connectors For example install the pair in connectors J1 and J2 9 Di...

Page 78: ...operator panel display 3 Turn on the power Does the system stop with code E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Reinstall the original FRU Repeat the FRU replacement steps unti...

Page 79: ...been exchanged call your service support person for assistance If the symptom changed check for loose cards and obvious problems If you do not find a problem return to Step 1540 1 on page 60 and foll...

Page 80: ...lowing 1 Turn off the power and remove the power cords 2 Reinstall one of the memory DIMMs you exchanged in the previous step 3 Plug in the power cords and wait for the OK on the operator panel displa...

Page 81: ...played on the operator panel NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all of the FRUs have been exchanged If the symptom did not change and all the FRUs...

Page 82: ...inal 6 Enter the appropriate password if you are prompted to do so Is the SMS screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs tha...

Page 83: ...Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 IDE cable 2 CD ROM drive 3 System board se...

Page 84: ...it is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 Last SCSI device connected disk drive tape drive 3 System board see notes on page 31 4 Power supply...

Page 85: ...ompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchan...

Page 86: ...oard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed No In the following order exchange the FRUs that have not been exchanged 1 L...

Page 87: ...you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been e...

Page 88: ...mber 5 key on an ASCII terminal keyboard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO The last device or cable that you att...

Page 89: ...Selection screen is displayed choose the system console 6 After the keyboard indicator displays press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 7 E...

Page 90: ...ntil the defective device or cable is identified or all devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is d...

Page 91: ...er 7 Select All Resources if you were sent here from Step 1540 19 select the adapter device you loaded from the supplemental media and commit F7 to start test routines Follow the instructions on the s...

Page 92: ...for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call service support for assistance Step 1540 22 Select Task Selection Select Process Supplemental Media an...

Page 93: ...Diagnostic Information for Multiple Bus Systems Step 1540 24 1 Ensure that the diagnostics and the operating system are shut down 2 Turn off the power 3 If you have not already done so configure the...

Page 94: ...MAP Step 1540 26 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Turn off the power 2 Remove the power cable 3 Install a FRU a...

Page 95: ...nected is defective Exchange the defective device or cable Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Repeat this step until the...

Page 96: ...80 Service Guide...

Page 97: ...ms in the service processor error log See System Information Menu on page 191 To access the System Information Menu refer to Privileged User Menus on page 182 Unresolved Checkpoint Problems Go to MAP...

Page 98: ...stem has been terminated the system is still powered on This usually indicates an operating system crash The service processor menus are available Look for error codes related to the operating system...

Page 99: ...2 C resources Replace the system board Location P1 See note 3 on page 109 E032 JTAG self test Replace the system board Location P1 See note 3 on page 109 E040 Starting serial port tests Replace the sy...

Page 100: ...ng on E051 replace processor card 1 If this swap does not fix the system continue to the next step 3 Replace the system board Location P1 See note 3 on page 109 E053 Reading system board VPD Replace t...

Page 101: ...s posted on the operator panel when the service processor menus are available the system is in stand by waiting for user input If the service processor menus are not displayed on the ASCII terminal 1...

Page 102: ...completed system reboot in progress 1 Unplug the power cable 2 Plug in the power cable power on the system unit 3 Do the following flash recovery procedure a Insert a newly formatted DOS diskette load...

Page 103: ...ery Procedure on page 170 E0E1 Pull processor card out of reset okay See Error Codes E0A0 E0B0 E0C0 E0E0 E0E1 and 40A00000 Recovery Procedure on page 170 OK Service Processor Ready Waiting for power o...

Page 104: ...art See Unresolved Checkpoint Problems on page 81 E103 Set memory refresh composite image See Unresolved Checkpoint Problems on page 81 E104 Set memory refresh recovery block See Unresolved Checkpoint...

Page 105: ...blems on page 81 E11A Copy uncompressed recovery block code to RAM See Unresolved Checkpoint Problems on page 81 E11B Jump to code in RAM See Unresolved Checkpoint Problems on page 81 E11C Turn on cac...

Page 106: ...mary processor sync See Unresolved Checkpoint Problems on page 81 E12F Unexpected return from open firmware system lockup See Unresolved Checkpoint Problems on page 81 E130 Build device tree See Unres...

Page 107: ...bus 1 If a location code is associated with the checkpoint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU...

Page 108: ...oint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 171 v Go to MAP 1540 Minimum C...

Page 109: ...nsferring control to operating system service mode boot Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E15C Probe primary 64 bit PCI bus Go to MAP 1540 Minimum Configuration Step 1540 24...

Page 110: ...th the checkpoint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 171 v Go to MAP 1...

Page 111: ...efer to Boot Problems Concerns on page 106 for general considerations E175 BootP request Refer to Boot Problems Concerns on page 106 for general considerations 1 Turn off then on and retry the boot op...

Page 112: ...Location P1 See note 3 on page 109 E180 Service processor command setup Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E183 Service Processor POST Go to MAP 1540 Minimum Configuration S...

Page 113: ...540 Minimum Configuration Step 1540 24 on page 77 E1B6 Probe for ISA keyboard Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E1BA Enable L2 cache See Unresolved Checkpoint Problems on pa...

Page 114: ...t v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 171 v Go to MAP 1540 Minimum Conf...

Page 115: ...lacing the keyboard does not fix the problem replace the system board Location P1 See notes on page 109 2 If selecting the console with an ASCII terminal suspect the ASCII terminal Use the problem det...

Page 116: ...Unresolved Checkpoint Problems on page 81 E1E7 PE boot image initialization See Unresolved Checkpoint Problems on page 81 E1E8 Initialize primary diskette drive polled mode See Unresolved Checkpoint...

Page 117: ...mposite image See Unresolved Checkpoint Problems on page 81 E1EF Erase flash See Unresolved Checkpoint Problems on page 81 E1F0 Start OBE See Unresolved Checkpoint Problems on page 81 E1F1 Begin self...

Page 118: ...E201 Setup PHB BARC addresses Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E202 Initialize PHB registers and PHB s PCI configuration registers Go to MAP 1540 Minimum Configuration Ste...

Page 119: ...t Problems on page 81 E213 Initial memory configuration Go to MAP 1240 Memory Problem Resolution on page 45 E214 Memory test Go to MAP 1240 Memory Problem Resolution on page 45 E216 Copy ROS into RAM...

Page 120: ...overy path execution See Unresolved Checkpoint Problems on page 81 E299 Start C code execution See Unresolved Checkpoint Problems on page 81 E3xx Memory test See MAP 1240 Memory Problem Resolution on...

Page 121: ...heckpoint Problems on page 81 E603 SSA PCI adapter BIST has completed with an error 1 Replace the SSA adapter 2 See Unresolved Checkpoint Problems on page 81 E604 SSA PCI adapter BIST and subsequent P...

Page 122: ...r and a diagnostic CD ROM is available Booting from CD ROM or NIM on the diagnostics image is referred to as Standalone Diagnostics Step 1 Restart the system and access the firmware SMS Main Menu Sele...

Page 123: ...to MAP 0290 Missing Resource Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual 3 If an SRN not an 8 digit error code is reported go to the RS 60...

Page 124: ...ies Diagnostic Information for Multiple Bus Systems Step 5 The CD ROM drive IDE cable graphics adapter if installed or the system board is most likely defective A TTY terminal attached to the serial p...

Page 125: ...rror Code to FRU Index If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 59 unless otherwise indicated in the tables If you r...

Page 126: ...roblem has been resolved go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems unless otherwise indicated in the tables The error codes listed i...

Page 127: ...cess password jumper not enabled The privileged access password jumper is not in the correct position for password initial entry Consult the system s User s Guide for jumper location and position 20E0...

Page 128: ...t least 2 integrated PCI SCSI controllers one internal and one external Replace the system board Location P1 See notes on page 109 20EE0007 Keyboard not found 1 Plug in keyboard 2 Replace the system b...

Page 129: ...the exact syntax and usage of the bootlist command To boot the operating system so that the above mentioned values can be reconstructed power off the system and power it back on again This should cau...

Page 130: ...nit Ready Failed hardware error Refer to the notes in error code 21A00xxx 1 Replace the SCSI device 2 Replace the SCSI cable 3 Replace the SCSI controller 21A00002 Test Unit Ready Failed sense data av...

Page 131: ...ller failed Replace the system board 25010xxx Flash Update Problem 25010000 No diskette in drive Insert diskette containing firmware image 25010001 Diskette seek error 1 Retry function 2 Replace diske...

Page 132: ...s write protected update cancelled 1 Turn off turn on system unit and retry 2 Replace the system board Location P1 See notes on page 109 25010009 Flash module is unsupported or not recognized Make sur...

Page 133: ...tent had to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs any system customization for example boot device list information ha...

Page 134: ...117 25A80201 Unable to expand target partition while saving configuration variable Refer to NVRAM error notes on page 117 25A80202 Unable to expand target partition while writing error log entry Refe...

Page 135: ...een changed from the default setting no longer appearing in the system This can be caused either by removing a SCSI controller adapter or a problem with a SCSI controller adapter v Select the SCSI ID...

Page 136: ...d with a supported type of memory DIMM If an unsupported memory DIMM is replaced with the same unsupported type the error persists There might be two memory module related memory errors reported to in...

Page 137: ...on page 120 for more information 25Cyy008 Memory DIMM has been deconfigured 1 Use the memory config deconfig menu in the Service Processor System Information Menu to check the status of the memory DI...

Page 138: ...t behind a different PCI bridge 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapter Replace if indicated 4 Replace adapter 5 Check for system...

Page 139: ...e system board Location P1 See note 3 on page 109 26800Dxx Machine check occurred unable to isolate to single device xx indicates the PCI bus number with the error 1 Attempt to reboot the system to on...

Page 140: ...e error is persistent replace the battery on the system board Location P1 V2 3 If the error is persistent after battery replacement replace the system board Location P1 See note 3 on page 109 28030001...

Page 141: ...suspected fans connectors v Look for obstructions that may prevent the fans from normal operations For example a cable caught in the fan preventing it from spinning v Replace any suspected fans that...

Page 142: ...C2 Note Where xxx indicates the processor type as follows 711 333Mhz processor with 1 MB of L2 cache 7D4 400Mhz processor with 4 MB of L2 cache 758 450 MHz processor with 8 MB of L2 cache 2B2xxx31 Pro...

Page 143: ...ssor reports bad or low battery 1 Replace the battery Location P1 V2 2 Replace the system board Location P1 See note 3 on page 109 2BA00018 EPOW test failure Replace the system board Location P1 See n...

Page 144: ...board Location P1 See note 3 on page 109 2BA00063 Service processor reports system board VPD data corrupted Replace the system board Location P1 See note 3 on page 109 2BA00070 Service processor repor...

Page 145: ...or firmware update error occurred update not completed Error occurred while verifying service processor firmware CRC See error code 2BA00200 for recovery procedure 2BA00203 Service processor firmware...

Page 146: ...Service processor reports system board over temperature alert 1 Check for cool airflow obstructions to the system 2 Replace the system board Location P1 See note 3 on page 109 2BA00312 Service process...

Page 147: ...3 on page 109 2BA00317 Service processor reports 3 3V under voltage alert 1 Replace the power supply Location P3 V1 Location P3 V2 Location P3 V3 2 Replace the power backplane Location P3 3 Replace t...

Page 148: ...P3 V1 Location P3 V2 Location P3 V3 2 Replace the power backplane Location P3 3 Replace the system board Location P1 See note 3 on page 109 2BA00335 Service processor reports processor card critical o...

Page 149: ...shutdown request fan number 1 1 Replace fan 1 Location F1 2 Replace the system board Location P1 See note 3 on page 109 2BA00341 Service processor reports locked fan fast shutdown request fan number 2...

Page 150: ...cation P3 V2 Location P3 V3 2 Replace the system board Location P1 See note 3 on page 109 2BA00356 Service processor reports fan failure in a power supply 1 Replace the power supply specified by the l...

Page 151: ...If the system boots use the AIX Service Aids to reset the System Attention indicator and the Lightpath indicators On your next shutdown and prior to reboot use the service processor menus to reset the...

Page 152: ...error information 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 5 Replace the system board Location P1 See note 3 on page 109 401...

Page 153: ...rvice processor error log for more error information 4 Reseat the power supplies 5 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 40110006 Fan failure detected i...

Page 154: ...or information 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 4011000A Overvoltage detected on 5 volt line in power supply main enc...

Page 155: ...formation 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 4011000E Overvoltage detected on 12 volt line in power supply main enclosu...

Page 156: ...es one at a time Location P3 V1 Location P3 V2 Location P3 V3 40110013 Only one power supply is present two are required Install an additional power supply Two power supplies are required 40110014 Ove...

Page 157: ...ies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40111033 Overvoltage detected on the 2 5 volt line 1 If a location code is...

Page 158: ...2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40111082 A low 5 0 V reading detected 1 If a locat...

Page 159: ...one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 401110C2 A low 12 V reading detected 1 If a location code is displayed with th...

Page 160: ...played with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3...

Page 161: ...lies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40111192 A low PCI 3 3 voltage was detected 1 If a location code is displa...

Page 162: ...ace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the processor cards Location P1 C1 Location P1 C2 40112023 High 1 8 V reading detected 1 If a location code...

Page 163: ...plies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 4011 2061 A high 12 voltage was detected 1 If a location code is displaye...

Page 164: ...e power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the processor cards Location P1 C1 Location P1 C2 40112065 Critically low 2 5 V reading detected 1 If a location c...

Page 165: ...pplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40112093 Low 2 5 V reading detected 1 If a location code is displayed wi...

Page 166: ...ions F1 F2 F3 F4 2 Replace the processor cards Location P1 C1 Location P1 C2 40200023 A critical processor card temperature condition detected 1 Check system unit fans Locations F1 F2 F3 F4 2 Replace...

Page 167: ...ion code appears with the error code or checkpoint replace the part at that location 3 If the problem is not resolved call service support 40B00000 The operating system surveillance interval exceeded...

Page 168: ...to MAP 1540 Minimum Configuration on page 59 450000C2 Memory ECC correctable error threshold exceeded checkstop Go to MAP 1540 Minimum Configuration on page 59 450000C3 Memory controller subsystem int...

Page 169: ...cessor error log for additional FRUs 450000D7 System bus internal hardware switch error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check t...

Page 170: ...e is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If th...

Page 171: ...dicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a lo...

Page 172: ...additional FRUs 460000D4 I O expansion bus data parity or CRC error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the service processor...

Page 173: ...w SRN or error code is generated follow the actions for that code 2 Try to boot AIX diagnostics from CD ROM a If the boot is successful run advanced diagnostics and follow the actions for any SRN or e...

Page 174: ...o not boot follow the actions for any new SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 59 48800909 System VPD error 1 Check cabl...

Page 175: ...3 3 Replace the system board Location P1 See note 3 on page 109 4 Call service support 4B200055 No processor found 1 If only one processor is installed it must be in slot 1 P1 C1 2 If two processor c...

Page 176: ...Location P1 C1 Location P1 C2 2 Remove the power cord from the system If both processor cards are installed remove the second card and reapply power If the problem is fixed replace the second card If...

Page 177: ...page 179 for assistance If the code is E105 E14D E15B E174 E175 or 0xxx where xxx is any three digits continue to step 4 instead of the listed action Otherwise find the code in the Service Processor...

Page 178: ...t to reboot the system into online diagnostics to preserve the AIX error log If the reboot fails attempt to boot from the CD ROM If the reboot is successful run diagnostics in problem determination mo...

Page 179: ...rd indicated by the location code in the operator panel 2 Replace the system board Location P1 See note 3 on page 109 4B2xxx42 ABIST fail 1 Replace the processor card indicated by the location code in...

Page 180: ...op 1 If this error occurs while the system is running replace the FRU indicated by the physical location code displayed on the operator panel 2 If this error occurs while booting go to MAP 1540 Minimu...

Page 181: ...nostics do not boot follow the actions for any new SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 59 4BA00000 The system support c...

Page 182: ...for this system unit 3 Replace the diskette drive 4BA00828 Flash update CRC checksum fail Copy the flash update image onto a newly formatted diskette and retry 4BA00829 Bad system firmware Replace th...

Page 183: ...r while attempting a flash update 1 Power off then power on the system unit 2 Do the following flash recovery procedure a Insert a newly formatted DOS diskette loaded with service processor firmware i...

Page 184: ...vice processor settings modem speeds and call out numbers for example may have to be reentered 2 Call service support 4BA80015 NVRAM reintialization fail 1 Remove then reapply AC power The service pro...

Page 185: ...f you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 59 unless otherwise indicated in the tables Table 4 Memory DIMM PD bits PD v...

Page 186: ...iled and is preventing startup 1 Remove all of the PCI cards 2 Reinstall one of the PCI cards 3 Power on the system unit 4 If the system unit powers on continue to add PCI cards one a at time until th...

Page 187: ...Table SRN Bus Identification Possible Failing Device and AIX Location Code Associated FRU 9CC 100 PCI Bus 00 Internal SCSI port 10 60 System board See notes on page 109 Internal external SCSI port 10...

Page 188: ...ssor in standby mode v You can enter the service processor menus whenever the LCD code is OK STBY or has an eight digit error code on the LCD display by pressing the Enter key on an ASCII terminal con...

Page 189: ...nostics hard disk 7 IPL Boot Code v The system firmware attempts to boot from the devices listed in the boot list v LCD code range is E1XX 8 Boot Image Execution v After a boot image is located on a d...

Page 190: ...174 Service Guide...

Page 191: ...e on the operator panel and new errors in the service processor error log If a new error code is reported use it in subsequent steps to continue problem analysis Loading Standalone Diagnostics To load...

Page 192: ...ve 2 CD ROM drive 3 Tape drive 4 Disk drive 5 Network adapter v Token ring v Ethernet Pressing the F5 key on a directly attached keyboard or the number 5 key on an ASCII terminal causes the system to...

Page 193: ...rating with standby power Service processor menus are also available when server power is on and the service processor has detected a server problem such as surveillance failure During the first power...

Page 194: ...System Y2 Read NVRAM Y2 Reset Service Processor Y2 Setup Reboot Restart Policy Y2 Start Talk Mode Y2 Enable Disable Console Mirroring Y2 Y1 Select Modem Line Speed Y2 Y1 Enable Disable Modem Y2 Y1 Se...

Page 195: ...rocessor you must press a key on the ASCII terminal to confirm its presence After OK displays on the operator panel the service processor prompts you for a password if set and when verified displays t...

Page 196: ...e The service processor prompt displays either 1 or 2 to indicate which serial port on the system is being used to communicate with the service processor v Power On System Allows the user to power on...

Page 197: ...Log on page 207 for an example of the error log v Read System POST Errors This option should only be used by service personnel to display additional error log information v View System Environmental C...

Page 198: ...your system reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location co...

Page 199: ...m the Service Processor menu or from the System Management Services menus For security purposes the service processor counts the number of attempts to enter correct passwords The results of not recogn...

Page 200: ...cess to service processor menus and is usually available to all users who are allowed to power on the system v Enable Disable Console Mirroring When console mirroring is enabled the service processor...

Page 201: ...EPROM Attention Only the service processor firmware can be updated from the service processor menus the system firmware cannot be updated from the service processor menus A service processor firmware...

Page 202: ...sole on serial port 1 Use the Snoop Serial Port option to select the serial port to snoop Note Only serial port 1 is supported After serial port snooping is correctly configured at any point after the...

Page 203: ...er on after a power failure Unattended start mode can also be set using SMS menus v Ring Indicate Power On Menu Ring indicate power on is an alternate method of dialing in without establishing a servi...

Page 204: ...s the operating system to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter may or may not be defined depend...

Page 205: ...o1 False2 Yes1 Yes True No No1 True No Yes Restarts True Yes1 No1 Restarts True Yes1 Yes Restarts 1 Service processor default 2 AIX default v Power On System Allows immediate power on of the system Fo...

Page 206: ...the Service Mode Boot from Saved list option This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk driv...

Page 207: ...ead Progress Indicators From Last System Boot 3 Read Service Processor Error Logs 4 Read System POST Errors 5 Read NVRAM 6 Read Service Processor Configuration 7 View System Environmental Conditions 8...

Page 208: ...onmental sensors and reports the results to the user Use this option when surveillance fails because it allows the user to determine the environmental conditions that may be related to the failure v P...

Page 209: ...hown Each memory DIMM can be in one of following states Configured by system The memory DIMM is present and has not exceeded the failure threshold It has been configured by the system and is available...

Page 210: ...system fault system identify LED can also be set and reset using tasks in the AIX Service Aids Language Selection Menu The service processor menus and messages are available in different languages Th...

Page 211: ...99 Exit from Menus 1 v Modem Configuration Menu see Modem Configuration Menu on page 196 v Serial Port Selection Menu see Serial Port Selection Menu on page 196 v Serial Port Speed Setup Menu see Seri...

Page 212: ...Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem C...

Page 213: ...Menu 1 Service Center Telephone Number Currently Unassigned 2 Customer Administration Center Telephone Number Currently Unassigned 3 Digital Pager Telephone Number Currently Unassigned 4 Customer Voi...

Page 214: ...nother modem Therefore even though the paging was successful the error message causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out...

Page 215: ...ce center Customer administration center Pager If call out policy is set to all the service processor attempts a call out to the following numbers in the order listed 1 Service center 2 Customer admin...

Page 216: ...e entered the phone numbers for the digital pager and customer voice for test purposes These numbers are used to determine whether call out is working during the call out test The call out test should...

Page 217: ...cy Refer to the AIX shutdown t command for details on setting the timer Note If an ac power loss is in progress when the timed power on attempt occurs the server cannot power on when ac power is resto...

Page 218: ...oftware induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart setting...

Page 219: ...ed are the ones that experienced the following failures v A boot time test failure v Run time recoverable errors over the error threshold prior to the current boot phase v Run time irrecoverable error...

Page 220: ...is enabled the service processor calls to report the failure and displays the operating system surveillance failure code on the operator panel Operating System Surveillance The operating system surve...

Page 221: ...tal failures v Restarts To enable the call out feature do the following 1 Have a modem connected to serial port 1 or 2 2 Set up the following using the service processor menus or diagnostic service ai...

Page 222: ...irectly to your server or connected through another modem Remote console mirroring can be invoked in two ways v Remote session first then local session added 1 Remote session already in progress 2 Rem...

Page 223: ...from the following Web site http www rs6000 ibm com support micro After the update diskette has been made from the service processor main menu select Service Processor Setup Then select Reprogram Serv...

Page 224: ...e server The service processor does not wait for user input or power on command but moves through the phase and into the bring up phase Access SMS menus or service processor menus to reset the unatten...

Page 225: ...vice processor can dial a preprogrammed telephone number in the event of an IPL failure The service processor issues an error report with the last reported IPL status indicated and any other available...

Page 226: ...ring up phase scenario where two reboot attempts are made before placing an outgoing call Service Processor Procedures in Service Mode When the system is in service mode the following service processo...

Page 227: ...is displayed at the bottom right corner of the initial logo screen Note the version number processor upgrades may require a specific version of firmware to be installed in your system unit Update Sys...

Page 228: ...llowing screen displays System Management Services Config Multiboot Utilities Exit You can also press F8 here to enter the open firmware OK prompt This should only be done by service personnel to obta...

Page 229: ...rds enable the unattended start mode set and view the addresses of your system s SCSI controllers select the active console view or clear the firmware error log and update your system unit s firmware...

Page 230: ...ze 512MB Memory Card slot 1 Module Slot 1 size 512MB Device Name PowerPC POWER3 375 MHz PowerPC POWER3 375 MHz L2 Cache 4096K L2 Cache 4096K Memory LPT addr 378 addr 3F8 addr 9999FF111R addr 2F8 Servi...

Page 231: ...om this screen allow you to view and set various options regarding the operating system and boot devices Software Default Install From Select Software Boot Sequence Multiboot Startup EXIT Chapter 8 Us...

Page 232: ...m is installed then the system information in nonvolatile storage may have been lost This situation can occur if the battery has been removed To correct this situation refer to the boot sequence optio...

Page 233: ...New column then click on the Save icon The list of boot devices is updated to reflect the new order Attention To change the custom boot list back to the default values click on Default If you change y...

Page 234: ...ole Spin Delay Password Enables you to set password protection for turning on the system unit and for using system administration tools Go to Password on page 220 Spin Delay Enables you to change the...

Page 235: ...o view and change the addresses IDs of the SCSI controllers attached to your system unit Go to SCSI ID on page 231 Console Allows the user to select which console to use to display the SMS menus This...

Page 236: ...your system unit the power on access status icon is shown in the locked position If a power on access password is not set then the power on access status icon is shown in the unlocked position as show...

Page 237: ...stem unit now requires the password you just entered during the power on process If you previously had set a power on access password and want to remove it select the Remove icon After you have select...

Page 238: ...ended devices you must enable the unattended start mode See the System Power Control Menu on page 187 for instructions on enabling the unattended start mode which allows the system unit to turn on whe...

Page 239: ...e that your system now requires the password you just entered before running system programs If you previously had set a privileged access password and want to remove it select the Remove icon After y...

Page 240: ...e entered manually or you can use a default setting All values are measured in seconds The default is two seconds After you have entered the new spin up delay values use the arrow keys to highlight th...

Page 241: ...me Error Code Location Selecting the Clear icon erases the entries in this log This error log only shows the first and last errors Note The time stamp in this error log is coordinated universal time U...

Page 242: ...RIPL Selecting the Remote Initial Program Load RIPL icon gives you access to the following selections Set Address Exit Ping Config 226 Service Guide...

Page 243: ...sses is incomplete or contains a number other than 0 to 255 an error message displays when you select the Save icon To clear this error correct the address and select Save again Attention If the clien...

Page 244: ...that address Client Addr Ping Setup Exit 000 000 000 000 000 000 000 000 000 000 000 000 Gateway Addr Server Addr Subnet Mask Adapter 255 255 255 000 To change an address press the backspace key on th...

Page 245: ...ing To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure Note Clicking with the mouse sends the ping If you use the arrow keys you must press the spac...

Page 246: ...of the adapters requiring configuration to display To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure 2 Press the spacebar to select the adapter 3...

Page 247: ...e the spacebar to scroll through available IDs After you have entered the new address use the left or right arrow keys or mouse to highlight the Save icon and press Enter At any time in this process y...

Page 248: ...be a 3 5 high density 1 44 MB diskette that has been formatted for DOS 2 Obtain the system firmware update image file from one of the following sources a From the Web address http www rs6000 ibm com s...

Page 249: ...and other device upgrades may require a specific version of firmware to be installed in your system Update System Firmware is an option under the Main Menu On all menus except the Main Menu there are...

Page 250: ...and press Enter or Select a Navigator key _ Select Language Note Your TTY must support the ISO 8859 character set to properly display languages other than English This option allows you to change the...

Page 251: ...ess password has been enabled you are asked for the privileged access password at startup every time you boot your system If you previously had set a privileged access password and want to remove it s...

Page 252: ...or logged 1 Clear error log Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Naviga...

Page 253: ...et Protocol Parameters option displays the following screen IP Parameters 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255...

Page 254: ...rn to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Selecting an adapter on this screen dis...

Page 255: ...turn to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Select Ping from the Network Parameters Menu to test a connection...

Page 256: ...change the addresses of the SCSI controllers attached to your system SCSI Utilities 1 Change Hardware Spin Up Delay 2 Change SCSI Id Navigator keys M return to main menu ESC key return to previous sc...

Page 257: ...n System Management Services or the AIX diagnostic service aid Display or Change Bootlist If Select Software is chosen from this menu a line similar to the following is displayed 1 AIX 5 1 0 This indi...

Page 258: ...as would happen if the battery had been removed To re create this value run the Select Boot Device option on this menu Select Install Device Produces a list of devices for example the CD ROM from whi...

Page 259: ...1 I5 E10 5 None Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Re...

Page 260: ...to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Type the device number of the device name...

Page 261: ...ule slot 2 size 512MB Memory card slot 1 module slot 3 size 512MB Memory card slot 1 module slot 4 size 512MB Service Processor Tablet Port LPT addr 378 COM addr 3F8 COM addr 2F8 Keyboard Mouse Disket...

Page 262: ...iled instructions on using the SMS utilities to update system and service processor firmware can be obtained from the following Web site http www rs6000 ibm com support micro If you are not able to ob...

Page 263: ...cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged befo...

Page 264: ...the metal frame of the system at the same time v Handle the devices carefully to prevent permanent damage Stopping the System Attention When shutting down your system to install options shut down all...

Page 265: ...ile you perform the steps in this procedure 1 2 1 Flange 2 Front door 1 Unlock and open the system door 2 2 Locate the flange 1 on the top edge of the door 3 Press down on the flange while pressing ou...

Page 266: ...n this procedure 1 2 1 Flange 2 Front door 1 Set the door 2 on the bottom hinge 2 Press the flange 1 downward while pressing the top of the door toward the system until the flange connects with the to...

Page 267: ...fan turn off the system and all attached devices and disconnect all external cables and power cords 2 Slide the cover release lever 1 on the front of the system to release the cover and slide the cov...

Page 268: ...ith the left side of the system about 25 mm 1 inch from the front of the system place the bottom of the left side cover on the bottom rail of the left side of the chassis 2 Insert the tabs at the top...

Page 269: ...E MPERAT URE 2 3 1 2 3 1 Bezel release lever 2 Bezel 3 Side with bezel tabs and slots To remove the bezel 1 Remove the service access cover as described in Service Access Cover on page 251 2 Move the...

Page 270: ...wn the system as described in Stopping the System on page 248 2 If you have not already done so remove the service access cover as described in Service Access Cover on page 251 3 Record any memory car...

Page 271: ...ady done so remove the service access cover as described in Service Access Cover on page 251 4 Remove the processor and memory card cover as described in Processor and Memory Card Cover on page 254 5...

Page 272: ...cribed in Stopping the System on page 248 2 If you have not already done so unplug the system power cables from the electrical outlet 3 If you have not already done so remove the service access cover...

Page 273: ...ttention To prevent damage to the card and the card connectors open or close the retention latches at the same time 6 Remove the card from the connector Chapter 9 Removal and Replacement Procedures 25...

Page 274: ...lot J2 Slot J5 Slot J6 Slot J9 Slot J10 Slot J11 Slot J12 Slot J13 Slot J14 Slot J15 Slot J16 Slot J7 Slot J8 Slot J1 Location P1 M1 1 Slot J2 Location P1 M1 2 Slot J3 Location P1 M1 3 Slot J4 Locatio...

Page 275: ...3 Remove the memory DIMM by pushing the tabs out on the memory connectors Push Locking Tabs Out to Release Memory Module 1 2 1 Chapter 9 Removal and Replacement Procedures 259...

Page 276: ...memory DIMM connector on the memory card Note Memory DIMMs must be installed in pairs in the correct slots Slots J1 and J2 J3 and J4 J5 and J6 and so on 3 Insert the memory DIMM firmly into the conne...

Page 277: ...es Both latches should be in an upright position See the following illustration Attention To prevent damage to the card and to the card connectors open or close both retention latches at the same time...

Page 278: ...rd connector Processor Card 1 Connector Memory Card Connector Processor Card 2 Connector 3 Close the retention latches securing the card into the connector 4 Replace the covers as described in Service...

Page 279: ...electrical outlet 3 If you have not already done so remove the service access cover as described in Service Access Cover on page 251 4 Remove the processor and memory card cover as described in Proce...

Page 280: ...the following illustration Attention To prevent damage to the card and to the card connectors open or close both retention latches at the same time 2 Align the card with the card guides and card conn...

Page 281: ...3 Close the retention latches securing the card into the connector 4 Replace the covers as described in Service Access Cover on page 251 Chapter 9 Removal and Replacement Procedures 265...

Page 282: ...Removal 1 If you have not already done so shut down the system as described in Stopping the System on page 248 2 If you have not already done so unplug the system power cables from the electrical out...

Page 283: ...retention latch 3 counterclockwise 8 Raise the tab 2 on the adapter guide over the tab on the top corner of the adapter 9 Carefully grasp the adapter 4 by its top edge or upper corners and remove it...

Page 284: ...ion slot on the system board b Press the adapter firmly into the expansion slot Attention When you install an adapter in the system be sure that it is completely and correctly seated in the system boa...

Page 285: ...dapter retainer flap 4 5 Connect any needed external cables to the adapter and route through the cable management arm Attention Route any internal cables so that the flow of air from the fans is not b...

Page 286: ...r on page 254 5 Remove the adapters as described in Adapters on page 266 6 Remove the adapter retainer flap assembly 7 Remove the memory card as described in Memory Card and Memory DIMMs on page 256 8...

Page 287: ...Replacement Replace in reverse order Chapter 9 Removal and Replacement Procedures 271...

Page 288: ...le and are to be replaced as a unit Removal Your system comes with two power supplies You can add a third power supply to provide redundant power After you install a power supply check the power suppl...

Page 289: ...3 Cable restraint bracket 4 Power cord connector 5 Handle on power supply in open position 6 AC power light 7 DC power light Note You do not need to turn off the power to the system to install hot swa...

Page 290: ...talled for proper cooling b Open the cable restraint bracket 3 and remove the power cord from the cable restraint bracket Close the cable restraint bracket c Unplug the power cord from the electrical...

Page 291: ...4 Power cord connector 5 Handle on power supply in open position 6 AC power light 7 DC power light Note You do not need to turn off the power to the system to install hot swap power supplies if your s...

Page 292: ...the power supply in the bay 3 Plug the power cord for the added power supply into the power cord connector 4 4 Route the power cord through the cable restraint bracket 3 and the cable management arm 5...

Page 293: ...bezel as described in Bezels on page 253 4 Remove the operator panel by grasping the release levers and pulling the operator panel tray from the system 5 If installed remove the cables from the disk...

Page 294: ...pyright 1999 IBM Corporation 1 Command Prompt 3 At the command prompt type the code which accesses the hidden menus If necessary call your local support center to obtain the code This menu is for IBM...

Page 295: ...rom the one listed on the screen 7 Type the machine type and model number of the system unit Enter the TM data 8 ASCII digits xxxx xxx TM has been programmed successfully The current MN field is 1980...

Page 296: ...If you have not already done so unplug the system power cables from the electrical outlet 3 If you have not already done so remove the service access cover as described in Service Access Cover on pag...

Page 297: ...Hot Swap Disk Drives on page 286 5 Remove the fan assemblies 3 and 4 as described in Hot Swap Fan Assembly on page 290 6 Remove the processor and memory card cover as described in Processor and Memory...

Page 298: ...Cover on page 251 2 Remove the bezel See Bezels on page 253 3 If you are removing the disk drive you must remove the operator panel See Operator Panel on page 277 4 To gain better access slide the me...

Page 299: ...tions on page 9 for SCSI id information 3 Install any blue slides removed previously 4 Place the device so that the slide rails engage in the bay guide rails Do not push the device all the way into th...

Page 300: ...Dispose of the battery according to local regulations Removal 1 If you have not already done so shut down the system as described in Stopping the System on page 248 2 If you have not already done so...

Page 301: ...ment 1 Ensure that the battery polarity is correct Plus side away from plastic battery mount 2 Using your thumb gently press the battery into the battery mount Use your index finger to support the bac...

Page 302: ...Enter 5 Select Logical Volume Manager and press Enter 6 Select Volume Groups and press Enter 7 Select Set Characteristics of a Volume Group and press Enter 8 Select Remove a Physical Volume from a Vol...

Page 303: ...7 Press F3s Cancel to go back to the first menu and select System Storage Management Physical and Logical Storage and press Enter 8 Select Logical Volume Manager and press Enter 9 Select Volume Groups...

Page 304: ...more than two minutes without either a drive or a filler panel installed for each bay 2 3 2 Remove the disk drive 1 by placing the handle 2 on the drive to the open position perpendicular to the driv...

Page 305: ...at it engages the guide rails in the bay c Push the drive assembly into the bay until the tray handle engages the lock mechanism d Push the tray handle to the right until it locks 2 Check the disk dri...

Page 306: ...tration while performing the steps in this procedure 1 2 3 4 5 6 7 8 9 10 11 12 1 Hot swap fan assembly 1 2 Fan assembly 1 LED 3 Fan 1 release button 4 Hot swap fan assembly 2 5 Fan assembly 2 LED 6 F...

Page 307: ...fan and pull the fan away from the system Replacement Note If a fan assembly is being replaced for a redundant failure after the service repair action is completed ask the customer to check the cront...

Page 308: ...292 Service Guide...

Page 309: ...Chapter 10 Parts Information This chapter contains parts information for the 9112 Model 265 293...

Page 310: ...System Parts 1 2 3 4 5 6 7 8 9 10 16 18 17 19 11 12 13 14 15 20 22 21 23 24 25 26 27 29 28 294 Service Guide...

Page 311: ...1 Blower housing 14 03K8992 1 I O bracket 15 09N7515 2 Blower assembly 16 00N6400 1 Access cover tower 17 53P2392 1 Rear Acoustical Cover 18 21P6798 1 Processor fan 19 21P6796 1 CEC cage cover 20 21P6...

Page 312: ...sor Slot Diskette DASD Operator Panel CD ROM Tape Power Power SCSI SCSI Power IDE Power Signal Power SCSI SCSI Backplane Blower Light Path LEDs RJ45 Serial Rear Serial Port 1 Rear LEDs Blower 1 2 3 4...

Page 313: ...signal cable 9 00N6573 1 Media power cable 10 00N6549 1 DASD backplane power cable 11 21P7399 1 System board power cable 12 00N6572 1 System board power cable 13 00N6551 1 System board power cable 14...

Page 314: ...SCSI Cables Fan Fan System Board Processor Slot Processor Slot DASD Operator Panel CD ROM Media Bay SCSI SCSI IDE SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 21P6655 1 298 Service Guide...

Page 315: ...Processor Slot DASD or or or DASD TAPE DVD RAM DVD RAM SCSI Operator Panel CD ROM IDE SCSI SCSI SCSI SCSI IDE T SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 21P6923 2 SCSI Cable 53P0457 1...

Page 316: ...rocessor Slot Processor Slot DASD or or or DASD TAPE DVD RAM DVD RAM SCSI Operator Panel CD ROM IDE SCSI SCSI SCSI SCSI IDE T SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 53P1673 2 SCSI Ca...

Page 317: ...Fan Fan System Board Processor Slot Processor Slot DASD DASD Operator Panel CD ROM IDE SCSI SCSI IDE T Rear Serial Port 1 Rear LEDs 1 SCSI Cable 09P6025 1 Chapter 10 Parts Information 301...

Page 318: ...189 08L0909 1 Keyboard 102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italy ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1...

Page 319: ...ID 189 07L9459 1 Keyboard 102 German ID 129 07L9460 1 Keyboard 102 Greek ID 319 07L9461 1 Keyboard 101 Hebrew ID 212 07L9462 1 Keyboard 102 Hungarian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9...

Page 320: ...oard US English ISO9995 ID 103P 07L9480 1 Keyboard 106 Japan ID 194 07L9481 1 Keyboard 101 Chinese US ID 467 07L9482 1 Keyboard 103 Korea ID 413 07L9483 1 Keyboard 101 Thailand ID 191 2 08L0362 1 Thre...

Page 321: ...ipment For information on proper disposal of the batteries in this product please contact IBM at 1 800 426 4333 For information on disposal of sealed lead acid or nickel cadmium batteries outside the...

Page 322: ...e A weighted sound pressure level at the 1 meter bystander positions for a random sample of machines 3 All measurements made in conformance with ISO 7779 and declared in conformance with ISO 9296 4 Sy...

Page 323: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 324: ...308 Service Guide...

Page 325: ...See OS Surveillance Setup Menu on page 185 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 195 8 Exit the service processor menus 9 Unplug the power cord from the system 10 Attac...

Page 326: ...login prompt displays you have successfully called the service processor 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your serv...

Page 327: ...serial ports already configured type lsdev Cc tty If no serial ports are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identi...

Page 328: ...312 Service Guide...

Page 329: ...cessor firmware in the usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files...

Page 330: ...ine should attach to the PTSN connector If No continue with step 3 3 Does your modem respond to the extended command set prefixed with If Yes go to step 5 If No continue with step 4 4 Does your modem...

Page 331: ...is recommended you select settings that enable hardware flow control and respond to DTR Note Some older modems do not respond to the X0 or R1 commands Edit out these commands from the modem configurat...

Page 332: ...up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aid to specify your customized modem configuration files If you have not already...

Page 333: ...nged from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during a...

Page 334: ...onmental conditions occur after your modem has been initialized it might be necessary to recover your modem to a known state If your modem communicates correctly with remote users it is probably in co...

Page 335: ...sage NO CARRIER on your remote terminal If Yes this is the correct response The modem is set up correctly If No try another Dn setting for your server s modem See your model manual for this informatio...

Page 336: ...erminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as t...

Page 337: ...n phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response sen...

Page 338: ...ing or timeout Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number...

Page 339: ...dout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retra...

Page 340: ...it time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure command mode delay 2 Allow mode switching delay send A...

Page 341: ...cape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number...

Page 342: ...xpect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center numb...

Page 343: ...scape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the...

Page 344: ...2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send AT...

Page 345: ...inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will...

Page 346: ...expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15...

Page 347: ...responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 331...

Page 348: ...es V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to mai...

Page 349: ...ful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring...

Page 350: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 334 Service Guide...

Page 351: ...ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR oft...

Page 352: ...and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection respon...

Page 353: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 337...

Page 354: ...338 Service Guide...

Page 355: ...last five characters of the ROM level represent a date in a yyddd format where yy is the last two digits of the year and ddd is the Gregorian date of the firmware Check the Web site at http www rs6000...

Page 356: ...include the periods in the commands shown above c AIX commands are case sensitive Type them exactly as shown You are asked by the system for confirmation to proceed with the firmware update and the r...

Page 357: ...ent 252 service access 251 customer administration center 198 D deconfiguring disk drives 286 diagnostics 175 boot list 176 online 175 standalone 175 system 175 diagnostics overview 23 diagram system...

Page 358: ...continued service processor serial port selection 196 service processor serial port snoop setup 186 service processor serial port speed setup 197 service processor setup 183 service processor system i...

Page 359: ...media drives 282 283 operator panel 277 replacement continued power distribution board 280 power supply 274 processor card 264 SCSI backplane 281 service access cover 252 system board 271 replacing m...

Page 360: ...9 system information menu 191 system logic flow diagram 10 system management services 211 graphical system management services 211 config 214 firmware update 232 multiboot 215 utilities 218 text based...

Page 361: ...Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your t...

Page 362: ...rnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 363: ......

Page 364: ...IBM Printed in U S A February 2002 SA38 0609 00...

Page 365: ...Spine information IBM IntelliStation POWER 9112 Model 265 Service Guide SA38 0609 00...

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