Hyundai Audio Warranty Replacement Procedures
Dealer enters product/s failure/s details in full in HANZ Hyundai Blue
Book to request a replacement unit to be supplied. Dealer must
complete
“Customer Booked-in date”
box.
Dealer sends Blue Book replacement form
by fax to HANZ on 09 573 2051
HANZ will dispatch a replacement unit to the Dealer to support
the Dealers request for a replacement unit.
Dealer installs replacement
unit in owners’ vehicle on
scheduled
“Booked-in date”
If owner fails to arrive on
“Booked-in date”
, Dealer is
to contact owner. If contact
cannot be made
within 24
hours, Dealer is to
immediately return the unit
to HANZ.
The Dealer packs faulty unit into
original packaging and carton with
the original packing slip. A prepaid
E60 NZ Courier Ltd satchel is
supplied for the overnight Courier
of the faulty unit to HANZ. The
faulty unit must be returned to
HANZ
within 24 hours
of
installation.
If contact made and a new
“Booked-in date”
is agreed
to, Dealer should cross out
original date & write
“Revised Date XXX”
on
original form and refax the
same to HANZ.
HANZ will enter
revised date into
computer warranty
program.
HANZ books faulty unit
into stock and “closes off”
the transaction.
If unit is not returned
by
“Product due
date” HANZ will
invoice the Dealer
for the unit cost.
Dealer diagnoses failure in audio unit
as reported by the customer.
3