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Support and other resources
A Support and other resources
Accessing Hewlett Packard Enterprise Support
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
www.hpe.com/assistance
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website:
www.hpe.com/support/hpesc
Information to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components
Accessing updates
Some software products provide a mechanism for accessing software updates through the prod-
uct interface. Review your product documentation to identify the recommended software update
method.
To download product updates, go to either of the following:
Hewlett Packard Enterprise Support Center Get connected with updates page:
www.hpe.com/support/e-updates
Software Depot website:
www.hpe.com/support/softwaredepot
To view and update your entitlements, and to link your contracts, Care Packs, and warranties with
your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to
Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
NOTE:IMPORTANT:
Access to some updates might require product entitlement when accessed through the
Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up
with relevant entitlements.