GE Voluson i BT06, Service Manual

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GE V
OLUSON
i / V
OLUSON
e
D
IRECTION
KTI106052, R
EVISION
10 S
ERVICE
M
ANUAL
1-18 Section 1-5 - Customer Assistance
Section 1-5
Customer Assistance
1-5-1 Contact Information
If this equipment does not work as indicated in this Service Manual or in the Basic User Manual, or if
you require additional assistance, please contact the local distributor or appropriate support resource,
as listed below.
NOTE: Prepare vital system information (see: Section 7-2 on page 7-2 ) before you call:
• System Type
• System Serial number (also visible on label on back of the system)
• Application Software version
• Backup version
• additional information about installed software
1-5-2 System Manufacturer
Table 1-6 Phone numbers for Customer Assistance
LOCATION PHONE NUMBER
USA
GE Medical Systems
Ultrasound Service Engineering
9900 Innovation Drive (RP-2123)
Wauwatosa, WI 53226, USA Service: On-site
Service Parts
Applications Support
1-800-437-1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
Canada 1-800-668-0732
Latin America
Service
Applications Support 1-800-321-7937
1-262-524-5698
Europe
GE Ultraschall Deutschland GmbH
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
OLC - EMEA (Europe, Middle East & Africa)
Phone: +49 (0)212 2802 - 652 (OLC)
+33 1 3083 1300 (English/German all segments incl. training)
Online Services Ultrasound Asia
Australia
China
India
Japan
Korea
Singapore Phone: +(61) 1-800-647-855
+(86) 800-810-8188
+(91) 1800-425-8025
+(81) 42-648-2940
+(82) 2620 13585
+(95) 6277-3444
Table 1-7 System Manufacturer
Manufacturer Telephone FAX
GE Healthcare Austria GmbH & Co OG
Tiefenbach 15
A-4871 Zipf
Austria
+43 (0) 7682-3800-0 +43 (0) 7682-3800-47