Ericsson SVP 2000, Reference Manual, Page: 153 / 196

Fault-Finding and Troubleshooting
Table 7.4 Unit Cannot be Pinged
Step Action If Result of Action is Yes… If Result of Action is
No…
1 Check that the network cable is
connected to one of the control
RJ45 ports on the back panel of
the unit. Is the green LED lit? The problem probably lies with the network settings.
Proceed to next step. Check the cable connection
between the unit and the
computer and or between the
unit and the network device.
Note: In case of a direct
connection between the unit and
the control computer a cross
Ethernet cable needs to be used.
If connecting between the unit
and the network device such as
a switch or a hub a cross cable is
not required.
For more information, see
Ethernet Control Port.
2 Ensure that the IP control port
address of the device is within the
same subnet as your PC.
Does the used IP address belong
to the unit to be accessed? The problem probably lies with the gateway or subnet
mask settings. Proceed to next step. Set the correct IP address.
3 Check the subnet mask and
gateway settings. For more
information, see Ethernet Control
Port. Are they correctly set up? The problem probably lies with the firewall settings.
Proceed to next step. Set up the subnet mask and
gateway correctly.
4 Check the firewall settings. Are
they correct? Proceed to next step. Set the firewall correctly. If you
are unsure, turn the firewall off
completely.
Note: By turning the firewall off,
your computer may be exposed
to virus threats.
5 Restart the unit.
6 Connect IP Cable from computer
directly to Adapter 2. Is the green
LED lit on both the computer and
unit? Proceed to next step. Fault lies in the cable. Change
the RJ45 cable and repeat step
6. If the Green LED on unit is not
lit, contact Ericsson customer
services.
7 Ping the unit using IP address
192.168.3.1 with a network mask
on the computer set as
255.255.255.0 Connect using a web browser to verify IP ports and
network masks are correct. Fault lies in the device. Contact
Ericsson customer services.
EN/LZT 790 0046/1 R1A 7-9