Ericsson SVP 2000, Reference Manual, Page: 149 / 196

Fault-Finding and Troubleshooting

Return of the repaired item to the customer, postage paid

Provide assistance to the customer through the Customer Help Line number
(see the Customer Services information at the front of this Reference Guide).
The warranty does not cover any engineering visit(s) to the customer’s premises.
7.4.2 Levels of Continuing Ericsson Service Support
For standalone equipment, then Ericsson BASIC Essential support is the value for
money choice for you. BASIC provides you with year-by-year Service long after the
warranty has expired.
For systems support you can choose either Gold Business Critical support or
Silver Business Advantage . These packages are designed to save you costs and
protect your income through enlisting the help of Ericsson support specialists.
Call Ericsson Sales for more details.
7.5 Fault-finding
7.5.1 Fault-finding Philosophy
It is the objective of this section to provide sufficient information to enable you to
rectify apparent faults or else to identify the suspect module, where possible. Some
basic procedures are provided to follow in the event of a suspected failure. It is
assumed that fault-finding has already been performed at a system level and that
other equipment units have been eliminated as the possible cause of the failure.
Warning!
Do not remove the top cover of this equipment. Hazardous voltages are present
within this equipment and may be exposed if the top cover is removed. Only
Ericsson trained and approved service engineers are permitted to service this
equipment.
Caution!
Do not remove the top cover of this equipment as this may invalidate any
warranties. Unauthorized maintenance or the use of non-approved replacements
may affect the equipment specification and invalidate any warranties.
This Reference Guide does not include any maintenance information or procedures
that would require the removal of the top cover.
EN/LZT 790 0046/1 R1A 7-5