Error Messages
Solutions
The printer's borderless printing ink pad has
reached the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
“Contacting Epson Support” on page 249
Paper Configuration is set to Off. Some features
such as paper size and type settings may be
unavailable. For details, see your
documentation.
If
Paper Configuration
is disabled, you cannot use AirPrint. In addition,
messages notifying you that the paper size and type do not match are
not displayed. Keep this setting enabled unless you always use the same
size and type of paper and do not need to change the paper settings.
Communication error. Check if the computer is
connected.
Connect the computer and the printer correctly. If you are connecting
over a network, see the page that describes the network connection
method from the computer.
If the error message is displayed during scanning, make sure that Epson
Scan 2 and Epson Event Manager are installed on the computer.
“Connecting to a Computer” on page 27
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Run Web Config, and then update the root certificate.
“Application for Configuring Printer Operations (Web Config)” on
page 186
Cannot recognize the media. See your
documentation for more details about the
media
See the link below.
“External Storage Device Specifications” on page 240
Cannot use the inserted Memory Device. See
your documentation for details.
See the link below.
“External Storage Device Specifications” on page 240
Print Head Adjustment Canceled. There is a
problem with the print head. Contact Epson
Support.
If print quality has not improved after repeating nozzle check and head
cleaning about three times, wait for at least six hours without printing,
and then run the nozzle check again and repeat the head cleaning if
necessary. We recommend to turn off the printer. If print quality has still
not improved, contact Epson support.
Install the Epson Event Manager software in the
computer to use this feature. See your
documentation for more details.
See the link below.
“Installing Applications” on page 198
Check the followings when the computer is not
found.
- Connection between the printer and the
computer (USB or network)
- Installation of necessary software
- Computer powered on
- Settings for firewall and security software
- Search again
See your documentation for more details.
See the link below.
“Connecting to a Computer” on page 27
“Installing Applications” on page 198
“Application Is Blocked by a Firewall (for Windows Only)” on page 236
User's Guide
Solving Problems
203