Epson Equity IIe, User Manual

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Appendix A
Troubleshooting
You should not encounter any difficulties as you set up and use
your computer, but if anything out of the ordinary happens,
refer to this appendix. You can correct most problems by
adjusting a cable connection, repeating a software procedure, or
resetting the computer.
Besides trying the suggestions in this chapter, you can run
diagnostics checks on the various components of your computer
system. See Appendix C for instructions.
If the suggestions in this appendix or Appendix C do not solve
the problem, contact your authorized Epson dealer. Your dealer
may be able to solve the problem; if not, he or she can refer
you to an Authorized Epson Customer Care Center for service.
If necessary, call the Epson Customer Information number
(1-800-922-8911) for the location of your nearest Authorized
Epson Customer Care Center.
When you contact your dealer or Customer Care Center, be
ready to provide the serial number of your computer, its
configuration (including the type of disk drives, monitor, and
option cards), and the names and version numbers of any
software you are using.
Error Messages
If the screen displays an error message when you turn on the
computer, see Appendix B, “Power-on Diagnostics.” If the
screen displays an error message while you are running system
diagnostics, described in Appendix C, check the error message
table at the end of that appendix for the cause. Then give this
information to your Epson dealer.
Troubleshooting A-1