Customer Support
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This appendix reviews the EMC process for detecting and resolving
software problems, and provides essential questions that you should
answer before contacting the EMC Customer Support Center.
This appendix covers the following topics:
◆
Overview of Detecting and Resolving Problems ..........................F-2
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Troubleshooting the Problem ...........................................................F-3
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Before Calling the Customer Support Center ................................F-4
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Documenting the Problem................................................................F-5
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Reporting a New Problem ................................................................F-6
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Sending Problem Documentation....................................................F-7
Customer Support
Summary of Contents for Connectrix DS-32M2
Page 4: ...Connectrix DS 32M2 User Guide iv ...
Page 14: ...xiv Connectrix DS 32M2 User Guide Figures ...
Page 16: ...Connectrix DS 32M2 User Guide Tables xvi ...
Page 24: ...xxiv Connectrix DS 32M2 User Guide Warnings and Cautions ...
Page 42: ...1 1 18 Connectrix DS 32M2 User Guide Switch Operating Features ...
Page 72: ...3 3 24 Connectrix DS 32M2 User Guide Product Manager Overview ...
Page 226: ...B B 8 Connectrix DS 32M2 User Guide Configuring Network Addresses ...
Page 248: ...C C 22 Connectrix DS 32M2 User Guide Configuring the Switch from a Web Server ...
Page 332: ...F F 8 Connectrix DS 32M2 User Guide Customer Support ...
Page 351: ...Connectrix DS 32M2 User Guide g 19 Glossary ...
Page 352: ...g 20 Connectrix DS 32M2 User Guide Glossary ...