F
F-2
Customer Support
Overview of Detecting and Resolving Problems
EMC software products are supported directly by the EMC Customer
Support Center in the United States.
EMC uses the following process to resolve customer problems with
its software products (Figure F-1).
Figure F-1
Problem Detection and Resolution Process
Problem
Detection
Refer to
This
Appendix
Collect Problem
Information as
Directed
Contact the EMC Customer
Support Center:
U.S.:
Canada:
Worldwide:
(800) SVC-4EMC
(800) 543-4SVC
(508) 497-7901
Confirm that the
Problem is Software
Related
Call will be Directed
to an EMC Software
Support Engineer
Problem is
Tracked and
Managed to
Resolution
Summary of Contents for Connectrix DS-32M2
Page 4: ...Connectrix DS 32M2 User Guide iv ...
Page 14: ...xiv Connectrix DS 32M2 User Guide Figures ...
Page 16: ...Connectrix DS 32M2 User Guide Tables xvi ...
Page 24: ...xxiv Connectrix DS 32M2 User Guide Warnings and Cautions ...
Page 42: ...1 1 18 Connectrix DS 32M2 User Guide Switch Operating Features ...
Page 72: ...3 3 24 Connectrix DS 32M2 User Guide Product Manager Overview ...
Page 226: ...B B 8 Connectrix DS 32M2 User Guide Configuring Network Addresses ...
Page 248: ...C C 22 Connectrix DS 32M2 User Guide Configuring the Switch from a Web Server ...
Page 332: ...F F 8 Connectrix DS 32M2 User Guide Customer Support ...
Page 351: ...Connectrix DS 32M2 User Guide g 19 Glossary ...
Page 352: ...g 20 Connectrix DS 32M2 User Guide Glossary ...