Maintaining the Printer
5.5 Calling the Service Center
Be ready to answer questions
when you call.
Summarize the problem. Make a note of:
•
What you were doing when the printer failed
•
Any indications on the control panel
•
Any strange noises
Stay by the printer/host system if possible; the
service engineer may ask you to recreate the
problem.
Where you should call.
In the continental United States, call DIGITAL at
1–800–272–2001. In Alaska, Hawaii, Canada and
Europe, call your local sales office for service.
5–10 Maintaining the Printer