Dell 2155 Color Laser, User Manual

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Troubleshooting Guide
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FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm
D E L L C O N F I D E N T I A L – P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY
3 Disable the Toner Saving Mode in the printer
driver.
a
On the Advanced tab, ensure that the Toner
Saving Mode check box is not selected.
Does this solve your problem?
The task is
complete. Go to action 4.
4 The print media surface may be uneven. Try
changing the Paper Type setting in the printer
driver. For example, change the plain paper to
thick.
a
On the Paper/Output tab, change the Paper
Type setting.
Does this solve your problem?
The task is
complete. Go to action 5.
5 Verify that the correct print media is being used.
See "Supported Paper Types." If not, use the print
media recommended for the printer.
Does this solve your problem?
The task is
complete. Go to action 6.
6 Ensure that eight yellow ribbons are correctly
removed from the PHD unit. See "Replacing the
Print Head Device (PHD) Unit" and "Installing a
PHD Unit." If not, remove the ribbons.
Does this solve your problem?
The task is
complete. Go to action 7.
7 Ensure that the developer motor functions
properly.
a
Launch the Tool Box, and click Machine
Check on the Diagnosis tab.
b
Select Main Motor Operation Check from
the drop-down list box and click the Start
button.
c
Click the Play of Sound button to check the
motor sound.
Does the motor function properly?
Go to action 8. Contact Dell.
Action Yes No