Comtech EF Data CRS-500, Installation And Operational Manual

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CRS-500 1:N Redundancy System
Revision 4
Preface viii MN-CRS-500
Warranty Policy
Comtech EF Data products are warranted against defects in material and workmanship for a
specific period from the date of shipment, and this period varies by product. In most cases, the
warranty period is two years. During the warranty period, Comtech EF Data will, at its option,
repair or replace products that prove to be defective. Repairs are warranted for the remainder of
the original warranty or a 90 day extended warranty, whichever is longer. Contact Comtech EF
Data for the warranty period specific to the product purchased.
For equipment under warranty, the owner is responsible for freight to Comtech EF Data and all
related customs, taxes, tariffs, insurance, etc. Comtech EF Data is responsible for the freight
charges only for return of the equipment from the factory to the owner. Comtech EF Data will
return the equipment by the same method (i.e., Air, Express, Surface) as the equipment was sent
to Comtech EF Data.
All equipment returned for warranty repair must have a valid RMA number issued prior to return
and be marked clearly on the return packaging. Comtech EF Data strongly recommends all
equipment be returned in its original packaging.
Comtech EF Data Corporation’s obligations under this warranty are limited to repair or
replacement of failed parts, and the return shipment to the buyer of the repaired or replaced
parts.
Limitations of Warranty
The warranty does not apply to any part of a product that has been installed, altered, repaired, or
misused in any way that, in the opinion of Comtech EF Data Corporation, would affect the
reliability or detracts from the performance of any part of the product, or is damaged as the result
of use in a way or with equipment that had not been previously approved by Comtech EF Data
Corporation.
The warranty does not apply to any product or parts thereof where the serial number or the serial
number of any of its parts has been altered, defaced, or removed.
The warranty does not cover damage or loss incurred in transportation of the product. The
warranty does not cover replacement or repair necessitated by loss or damage from any cause
beyond the control of Comtech EF Data Corporation, such as lightning or other natural and
weather related events or wartime environments.
The warranty does not cover any labor involved in the removal and or reinstallation of warranted
equipment or parts on site, or any labor required to diagnose the necessity for repair or
replacement.
The warranty excludes any responsibility by Comtech EF Data Corporation for incidental or
consequential damages arising from the use of the equipment or products, or for any inability to
use them either separate from or in combination with any other equipment or products.
A fixed charge established for each product will be imposed for all equipment returned for
warranty repair where Comtech EF Data Corporation cannot identify the cause of the reported
failure.