Configuring Call Handling
How to Configure Cisco Unified SCCP SRST
154
Cisco Unified SCCP and SIP SRST System Administrator Guide
OL-13143-04
DETAILED STEPS
Command or Action
Purpose
Step 1
call application voice
application-name
location
Example:
Router(config)# call application voice
transfer_app flash:app-h450-transfer.tcl
Loads the Tcl script and specifies its application name.
•
application-name
: User-defined name for the IVR
application. This name does not have to match the
script filename.
•
location
: Script directory and filename in URL format.
For example, flash memory (flash:
filename
), a TFTP
(tftp://../
filename
), or an HTTP server
(http://../
filename
) are valid locations.
Step 2
call application voice
application-name
language
number language
Example:
Router(config)# call application voice
transfer_app language 1 en
(Optional) Sets the language for dynamic prompts used by
the application.
•
application-name
: IVR application name that was
assigned in Step 1.
•
number
: Number that identifies the language used by
the audio files for the IVR application.
•
language
: Two-character code that specifies the
language of the prompts. Valid entries are
en
(English:default),
sp
(Spanish),
ch
(Chinese), or
aa
(all).
Step 3
call application voice
application-name
set-location
language category location
Example:
Router(config)# call application voice
transfer_app set-location en 0 flash:/prompts
Defines the location and category of the audio files that are
used by the application for dynamic prompts.
•
application-name
: Name of the Tcl IVR application.
•
language
: Two-character code to specify the language
of the prompts. Valid entries are
en
(English: default),
sp
(Spanish),
ch
(Chinese), or
aa
(all).
•
category
: Category group (0 to 4) for the audio files
from this location. The value 0 means all categories.
•
location
: URL of the directory that contains the
language audio files used by the application, without
filenames. Flash memory (flash) or a directory on a
server (TFTP, HTTP, or RTSP) are all valid.
Prompts are required for call transfer from analog FXS
phones. No prompts are needed for call transfer from IP
phones.
