Cisco Catalyst 3000, Administration Manual

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Example
On the phone set Call Forward All to Auto Attendant number. When you try to make a call to DN, call will
be forwarded to Auto Attendant number.
Example
In the usage profile, you can set
Forward Busy Calls To / Forward No Answer Calls To
to the Voicemail
/ Auto Attendant number.
The Voicemail and Auto Attendant Systems share the same pilot extension. The Voicemail capability of
the user who makes the call determines where the call should be delivered to. If the user has Voicemail
enabled, dialing the Voicemail / Auto Attendant pilot extension will transfer the call to the Voicemail
system. If the user does not have Voicemail enabled, dialing the Voicemail / Auto Attendant pilot extension
will transfer the call to the Auto Attendant System. External or outside callers will always reach the Auto
Attendant System.
Note
For more information, see the following topics:
• Auto Attendant Settings, on page 175
• Setting Up Auto Attendant, on page 151
• Setting Up the System So that Incoming Calls Reach the Operator, on page 152
• Setting Up the System So that Incoming Calls Reach the Auto Attendant, on page 152
• Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not Available,
on page 153
Gateway
For all calls that go through the PSTN, the Cisco Business Edition 3000 uses the following gateways:
• Gateway built in to Cisco Media Convergence Server 7890C1 (MCS 7890-C1)
• Cisco 2901 Integrated Services Router (ISR2901)
• SPA8800
• SIP Trunk
Table 1: Supported PSTN connections, on page 16 shows the supported PSTN connections for Cisco Business
Edition 3000.
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
OL-27022-01 15
Components of the Cisco Business Edition 3000 System