Cisco Catalyst 3000, Administration Manual

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Order of the PSTN Gateways used to route calls changes
Problem If you set the gateway usage option to Local Gateways or All Gateways, calls are routed through
selected gateways (as indicated by Show Gateways Accessed from this site on Add Site > Call Settings >
PSTN Access page) in a particular order. If you change the name of your site or change the name or description
of the PSTN connection corresponding to these gateways, the order in which the gateways are used to route
the calls changes.
Solution The gateway usage selection allows you to add appropriate gateways to a route group that is used to
route calls. The ordering of gateways within the route group is based on the following:
1 Site name
2
Gateway name
3 Connection the gateway
The distribution algorithm used for the route group is top-down. The gateways added to the route group are
checked for availability in a Top Down order and the first available gateway is used for routing.
If the option chosen is All Gateways, the local site gateways are added to the route group first. Gateways
associated with other sites in the system are added after local gateways and these follow the same ordering
as described above.
If you prefer to change the order of the gateway usage in the route group, select Custom and reorder the
gateways using the arrows.
Upgrade of the Cisco Business Edition 3000 software failed
Problem One of the following issues may have occurred:
• You are upgrading from a release that is not compatible or supported.
• There is not enough disk space on the server.
• The SFTP server does not contain the entire upgrade file.
Solution
Perform any of the following tasks:
• Verify that you can upgrade from the release that you are currently running.
• If necessary, switch to the inactive version that was running on the system. (Select Maintenance >
Restart/Shutdown .)
• Perform the upgrade again.
• Verify that the entire file copied over to the SFTP server.
• If the upgrade fails again, generate a log file by navigating to Monitoring > Diagnostics ; then, download
the log file to your PC and send it to the technical support team; for example, contact your Value Added
Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center
(TAC).
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
OL-27022-01 447
Order of the PSTN Gateways used to route calls changes