Cisco Catalyst 3000 Administration Manual Download Page 433

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C H A P T E R

How to Diagnose a Problem

This chapter contains the following procedures that you can perform to help troubleshoot issues:

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Troubleshooting Using MCS 7890-C1 LEDs, on page 414

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Troubleshooting from the Health Summary Page, on page 416

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Troubleshooting From the Diagnostics Page, on page 418

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Troubleshooting When You Cannot Access the Graphical User Interfaces, on page 419

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Troubleshooting Using MCS 7890-C1 LEDs, page 414

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Troubleshooting from the Health Summary Page, page 416

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Troubleshooting From the Diagnostics Page, page 418

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Troubleshooting When You Cannot Access the Graphical User Interfaces, page 419

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Troubleshooting Using the System LED, page 424

Administration Guide for Cisco Business Edition 3000, Release 8.6(4)

OL-27022-01

413

Summary of Contents for Catalyst 3000

Page 1: ...dition 3000 Release 8 6 4 First Published June 21 2012 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 27022 01 ...

Page 2: ...PLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA A...

Page 3: ...ion 3000 3 Components of the Cisco Business Edition 3000 System 3 The Cisco Business Edition 3000 Server 4 USB Support 5 Cisco Provided xls Data Configuration File 7 Phones 8 Attendant Console 9 Video Support 9 Voicemail 10 Auto Attendant 13 Gateway 15 SPA8800 Gateway 18 Overview 19 Configure the Related Connections on the Cisco Business Edition 3000 GUI 19 Add SPA8800 connections from the PSTN Co...

Page 4: ...8800 Feature Codes 25 SPA8800 Limitations 25 SIP Trunking 26 Limitations of SIP Trunking 27 E1 R2 Connections 28 Connection Pack 28 Installing the Connection Pack File 29 Carrier Selection Profiles for Brazil 30 Connection Groups 31 Best Practices for Using DHCP for Acquiring IP Addresses 32 IP Addressing 32 DNS and Hostname Resolution 33 SFTP Server 33 Support for Computer Telephony Integration 3...

Page 5: ...the Page 69 Finding Your Configuration 69 Deleting Your Configuration 70 Adding Your Configuration 71 Editing Your Configuration 71 Copying Duplicating Configuration 72 MCS 7890 C1 will not power up Why not 72 Connecting a USB DVD Drive 73 Disconnecting a USB DVD Drive 73 C H A P T E R 3 Working with the Cisco Provided xls Data Configuration File 75 When You Can Use the Cisco provided xls Data Con...

Page 6: ...eractions and Restrictions 101 Working with Licenses 101 Obtaining Licenses 101 Installing a License File 102 Viewing Contents of the License File 103 Viewing Status for Licensing 103 Viewing the Number of Licenses That Are Used and Available 103 Backing Up and Restoring License Files 104 Deleting License Files 104 Understanding the Error Messages for Licensing 104 C H A P T E R 5 Phone Features 1...

Page 7: ...sts for Common Configuration Tasks 123 C H A P T E R 6 Checklists To Review Before Deployment 125 Gathering Customer Data Before a Deployment 125 Setting Up the Customer Network and Central Site 126 Using a Cable to Set Up Server Access to the Network 127 Using the Cisco Network Configuration USB Flash Drive 128 Questions to Ask Your Customer 129 C H A P T E R 7 Checklists for Configuring the Gate...

Page 8: ...g Up Phone Applications 148 Setting Up Rollover Lines 149 Setting Up Reach Me Anywhere 149 Setting Up Shared Lines 150 Setting Up Speed Dials 150 Setting Up Voicemail 150 Setting Up Attendant Group 151 Setting Up Auto Attendant 151 Setting Up the System So that Incoming Calls Reach the Operator 152 Setting Up the System So that Incoming Calls Reach the Auto Attendant 152 Setting Up the System So t...

Page 9: ...nt Settings 175 Auto Attendant with One Menu for All Hours 175 Auto Attendant with Different Menus for Open and Closed Hours 177 C H A P T E R 1 4 Backup Settings 181 C H A P T E R 1 5 Call Detail Reports 185 Date Range and Time Zone 186 Summary Tab 186 Call Details Tab 187 Call Details Report Offloading 189 Remote Server Parameter Settings 190 Customize Call Classification Settings 191 C H A P T ...

Page 10: ...A P T E R 2 5 Dial Plan Settings 223 Dial Plan Settings 223 Translation Rules Settings 226 Block Rules Settings 228 Abbreviated Dialing Settings 230 Application Dial Rules Tab Settings 232 C H A P T E R 2 6 Hunt List Settings 235 C H A P T E R 2 7 Health Summary 239 C H A P T E R 2 8 License Settings 241 C H A P T E R 2 9 Music On Hold Settings 243 C H A P T E R 3 0 Network Settings 245 C H A P T ...

Page 11: ...k 283 Connection Type FXO 294 Connection Type E1 R2 300 Digit Discard Instructions Settings 308 Calling Party Transformations Settings 310 C H A P T E R 3 5 Reach Me Anywhere Settings 311 C H A P T E R 3 6 Restart Shutdown Settings 317 C H A P T E R 3 7 Restore Settings 319 C H A P T E R 3 8 Search Settings 323 C H A P T E R 3 9 Setup Mode Settings 327 C H A P T E R 4 0 Sites Settings 329 Configur...

Page 12: ...s Tab 379 Phone Application Tab 383 C H A P T E R 4 6 User Settings 385 C H A P T E R 4 7 User Preferences Settings 393 C H A P T E R 4 8 Voice Feature Settings 403 C H A P T E R 4 9 Voicemail Notification Settings 407 P A R T I V Troubleshooting in Cisco Business Edition 3000 409 C H A P T E R 5 0 Troubleshooting Overview 411 Troubleshooting Tools 411 Troubleshooting Tips 411 Related Topics 412 C...

Page 13: ...to communicate with the telephone network 431 The system is unable to communicate with the telephone network through the SIP trunk 431 Problems have been detected with the gateways connecting the system to the telephone network 432 The system is unable to offload call detail records 432 The maximum storage capacity for call detail records has been exceeded 433 The DNS service is incorrectly config...

Page 14: ...nresponsive connection 442 The system has experienced an error with voicemail and auto attendant services and must be restarted 442 Due to an internal problem the system is running very low on hard disk space 442 A VM AA service is utilizing a large amount of CPU resources 442 The system has experienced an error with voicemail and auto attendant services and must be restarted 443 How do I Enable o...

Page 15: ...aging or Replacing the Cisco Business Edition 3000 Server 453 Reimaging an MCS 7890 C1 453 Using a Network Cable to Set Up Server Access to the Network 456 Using the Cisco Network Configuration USB Flash Drive 457 Performing Upgrade Using an USB Flash Drive 458 Performing COP file Installation Using an USB Flash Drive 460 Performing a Server Recovery 461 Replacing the Cisco Business Edition 3000 S...

Page 16: ...Related Topics 469 Administration Guide for Cisco Business Edition 3000 Release 8 6 4 xvi OL 27022 01 Contents ...

Page 17: ...ormation about Cisco Business Edition 3000 and its components as well as tips for setting up features by using the Cisco Business Edition 3000 First Time Setup Wizard and the Cisco Business Edition 3000 Administrative Interface Audience The Administration Guide for Cisco Business Edition 3000 provides information for network administrators who are responsible for managing the Cisco Business Editio...

Page 18: ... document uses the following conventions Description Convention Commands and keywords are in boldface boldface font Arguments for which you supply values are in italics italic font Elements in square brackets are optional Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars x y z A nonqu...

Page 19: ...familiar with standard practices for preventing accidents Warning Obtaining Documentation and Submitting a Service Request For information on obtaining documentation submitting a service request and gathering additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general wh...

Page 20: ...ou agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www access gpo gov bis ear ear_data html Administration Guide for Cisco Business Edition 3000 Release 8 6 4 xx OL 27022 01 Preface Cisco Product Security Overview ...

Page 21: ... Business Edition 3000 Overview of Cisco Business Edition 3000 page 3 Frequently Asked Questions page 55 Working with the Cisco Provided xls Data Configuration File page 75 Cisco User Connect Licensing page 95 Phone Features page 107 ...

Page 22: ......

Page 23: ...3000 software is preinstalled on the server so that you do not have to perform a software installation to get your server up and running Deployment of the Cisco Business Edition 3000 server phones and the gateway across an IP network provides a distributed virtual telephony network Quality of service is maintained across constricted WAN links Internet or VPN connections Your Cisco Business Edition...

Page 24: ...000 software that provides call processing for your system resides on the Cisco Business Edition 3000 server Cisco Unity Connection an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system also resides on the Cisco Business Edition 3000 server The Cisco Business Edition 3000 server also contains the database where your configuration records ...

Page 25: ...em in the navigation menu click the item The contents of that item display on the right side of the GUI Cisco Business Edition 3000 User Preferences Interface When users that exist in the Cisco Business Edition 3000 Administrative Interface log in to the Cisco Business Edition 3000 User Preferences Interface a web page displays where the user can manage user preferences for phone features for exam...

Page 26: ... page in the Cisco Business Edition 3000 Administrative Interface Uploading Cisco User Connect licenses Cisco User Connect license allow you to track the users and phones that are in your system You may use a USB flash drive to upload licenses Some operating systems do not allow you to copy an entire file that is larger than 4 GB to the USB flash drive The system silently copies only 4 GB of the f...

Page 27: ...o import the users and phones and then informs you of import errors for users and phones If you do not want to upload the Cisco provided xls data configuration file when you run the Cisco Business Edition 3000 First Time Setup Wizard consider entering your data in the file and using it as a guide when you manually enter the information in the GUIs Tip For example during your initial deployment you...

Page 28: ...her phones can use phone applications and what the locale is for the system You can configure the phone for Cisco Business Edition 3000 by using the following methods Through the Cisco provided xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard after initial deployment and when server comes up after the reboot Through the Cisco provided xls data configuration fi...

Page 29: ...re available to the Cisco Unified IP Phone 7962 7965 and 7975 by 48 buttons when two Key Expansion Modules are added for use as an attendant console This provides the user with extra buttons that can be used as speed dials line buttons or other features as required Configuring the Key Expansion Module The system administrator uses the Usage Profile of the Cisco Business Edition 3000 Administrative...

Page 30: ...figure the system for point to point video For more information see Sites on page 39 Voicemail Cisco Unity Connection an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system resides on the Cisco Business Edition 3000 server With Cisco Business Edition 3000 users can perform the following tasks Call into the voice messaging system Send voice...

Page 31: ...is the web application password that is set on the User pages in Cisco Business Edition 3000 Administrative Interface The IP address or if DNS is configured the fully qualified domain name of the Business Edition 3000 server To create and configure a new account in outlook 1 Start Outlook 2 On the Outlook Tools menu select E Mail Accounts 3 In the E Mail Accounts wizard select Add a New E Mail Acc...

Page 32: ...ncrypt voice messages and other data that are sent between Outlook and Business Edition 3000 server continue with step 11 Caution 11 Select More Settings 12 In the Internet E Mail Settings dialog box select the Advanced tab 13 Select OK to close the Internet E Mail Settings dialog box 14 If the SMTP server is configured to allow connections from untrusted IP addresses skip to step 20 If the SMTP s...

Page 33: ... used by the system Cisco recommends that you install QuickTime Player plugin in your respective browser so that the audio greeting playback controls works as expected Cisco Business Edition 3000 supports QuickTime Player with a minimum version of 6 Note The auto attendant plays a greeting announcing that the corporate directory has been reached The auto attendant requests that the caller enter th...

Page 34: ...cannot add a user with the user ID of operator User IDs should indicate who the user is not the functions or tasks that the user perform Do not assign the Voicemail and Auto Attendant Extension that you configure in the dial plan to the user that is your operator Note Example Assume Main Number 4011000 Voicemail is enabled and Auto Attendant extension 1999 When you call 4011999 from PSTN call will...

Page 35: ...r outside callers will always reach the Auto Attendant System Note For more information see the following topics Auto Attendant Settings on page 175 Setting Up Auto Attendant on page 151 Setting Up the System So that Incoming Calls Reach the Operator on page 152 Setting Up the System So that Incoming Calls Reach the Auto Attendant on page 152 Setting Up the System So that Incoming Calls Reach the ...

Page 36: ... for any IP routing functions other than those that are supported with Cisco Business Edition 3000 The Cisco Unified Communications UC Technology Package License must be purchased with the order of Cisco ISR2901 Install the Cisco Unified Communications Technology Package License before you configure any Voice features on the Cisco Business Edition 3000 Note When you order a new router it is shippe...

Page 37: ...d You can change the associated site for the gateway by editing the settings on the Connections Device page using the Cisco Business Edition 3000 Administrative Interface You can associate the gateways with sites for the following PSTN connections E1 PRI T1 PRI T1 CAS SIP Trunk SPA8800 FXO The external gateways do not support E1 R2 connection type Therefore the E1 R2 connections are always associa...

Page 38: ...prefix digits to match the resulting number to an extension By default the significant digits that are retained in the calling party number is set to be equal to extension length and no prefix digits are added To customize inbound call routing Cisco Business Edition 3000 allows you to alter the significant digits and prefix digits for each connection You can edit the called party transformation an...

Page 39: ... to add edit or delete SPA8800 connections on the Cisco Business Edition 3000 GUI Add SPA8800 connections from the PSTN Connections page Perform the following procedure to add SPA8800 connections from the PSTN Connections page Procedure Step 1 From the PSTN Connections page click the Add PSTN Connection button The Add PSTN Connection window appears Step 2 Choose the connection type FXO and then cl...

Page 40: ... the user that the SPA8800 device is being reset and that all calls for the associated phones and PSTN connections will be disconnected Delete SPA8800 connections from the PSTN Connections page Procedure Step 1 To delete a connection choose Delete for that connection from the PSTN Connection table A warning appears for connections that are configured for Emergency Calls Only indicating that the DI...

Page 41: ... an existing SPA8800 select a device name from the drop down list Only available ports are listed in the Device Port field If certain ports are unavailable the Device Port field defaults to the next available port The Phone Name is filled out automatically based on the SPA8800 MAC address and port number Step 6 Choose an extension from the drop down menu All configured extensions are listed in the...

Page 42: ...tings Step 3 Click Save in the Edit window to return to the Devices page Any change made on the SPA8800 connection and phone will cause the SPA8800 to reboot Reboots for configuration changes can take several minutes to take effect Delete SPA8800 devices from the Devices page Procedure Step 1 To delete an SPA8800 locate the SPA8800 you wish to delete and click the Delete button in the Actions colu...

Page 43: ... information about how to edit the SPA8800 connections see Connection Type FXO on page 294 Perform the Initial Setup on the SPA8800 for IP Addresses using SPA Interactive Voice Response The SPA8800 requires setup through the SPA Interactive Voice Response IVR menu to locate the Cisco Business Edition 3000 Use the following procedure to perform this setup Procedure Step 1 Connect an analog phone to...

Page 44: ...otocol CDP By connecting your laptop directly to the SPA8800 using an Ethernet cable you can access the SPA8800 administrative interface to enable disable CDP by choosing Network Wan Status VLAN Settings Enable CDP Step 2 Set the default password Step 3 Set the TFTP address for syncing the SPA8800 configuration from the Cisco Business Edition 3000 Step 4 Click the Voice button on the upper left co...

Page 45: ... back in SPA8800 Feature Codes The following table lists the feature codes that are supported for SPA8800 Table 2 Supported feature codes Code number Feature 07 Call Redial 66 Call Back 86 Call Back Deactivate Code 56 Call Waiting 57 Call Waiting Deactivate Code 71 Call Waiting Per Call Act Code 70 Call Waiting Per Call Deact Code 69 Call Return 84 Attn Transfer 85 Conference SPA8800 Limitations 1...

Page 46: ...ovider through the Cisco Unified Border Element CUBE on Cisco ISR8xx Series Integrated Services Router The parameters on the Cisco Business Edition 3000 for the SIP trunk connection are preconfigured to support general SIP trunk functionalities Cisco TAC provides support for Cisco Unified Border Element CUBE only For other sessions contact your service providers Note Service Provider SIP trunk con...

Page 47: ...ion 3000 SIP Trunk is another PSTN connection type along with T1 E1 PRI T1 CAS and FXO connections Note Based on the requirement of PSTN connections for Cisco Business Edition 3000 provisioning is performed for routing of PSTN calls using the gateway on Connections Sites Add Site PSTN Access Limitations of SIP Trunking Cisco Business Edition 3000 does not support the following features on SIP trun...

Page 48: ...f the E1 R2 interface may vary from one country to another and may also vary from one service provider to another You must install the country pack during First Time Setup FTS or at a later stage import the COP file before you choose the provider for an E1 R2 PSTN connection To add edit or delete E1 R2 connections sign in to Cisco Business Edition 3000 Administrative Interface Connections PSTN Con...

Page 49: ...s in the SIP trunk connection pack are preconfigured based on the inter operability tests between the Cisco Business Edition 3000 SIP trunk and the service provider Therefore the SIP trunk that is created with the service provider connection type will be configured correctly to inter operate with the service provider Note When you edit a SIP trunk connection a minimal set of parameters as designed...

Page 50: ...ML file the upgrading process stops and the Administrative Interface displays a message to reboot the system It is mandatory to reboot the system if this error is encountered For more information see Troubleshooting Issues on page 427 The Cisco Business Edition 3000 allows you to revert to the previous version of the connection pack You can achieve this by upgrading the system using the connection...

Page 51: ...er ordered based on the description Every site is configured to use All Connections group to route PSTN calls If you have upgraded the Cisco Business Edition 3000 from an earlier version to Release 8 6 4 a system generated connection group is formed which includes all the gateways in that site before the upgrade The naming convention for this connection group is SiteName Connections Each site will...

Page 52: ...000 server is not in the active range of IP addresses on the DHCP server Make sure that you configure your DHCP server so that it does not hand out the IP address for the Cisco Business Edition 3000 server to a different network device Cisco strongly recommends that you assign a static IP address to the gateway If you use a DHCP server to issue IP addresses to computers and other network devices m...

Page 53: ...Edition 3000 to use DNS Note SFTP Server Cisco allows you to use any SFTP server product but recommends SFTP products that are certified with Cisco through the Cisco Technology Developer Partner program CTDP CTDP partners such as GlobalSCAPE certify their products with a specified release of your software For information on using GlobalSCAPE with supported Cisco Unified Communications versions ref...

Page 54: ...lRules xml Cisco Business Edition 3000 listens on port 2748 for requests from CTI applications All telephone calls that are placed through the CTI application must use the E 164 number format The dial rules that are sent during registration convert the following phone number formats to an E 164 format of country code area code local number thereby allowing the CTI application to support the Click ...

Page 55: ...Maximum Transmission Units MTU for the network The network settings can be configured using one of the following methods Through the Cisco provided xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard for initial deployment On the Network page in the Cisco Business Edition 3000 First Time Setup Wizard if you are not using the Cisco provided xls data configuration ...

Page 56: ... that you choose during First Time Setup The default dial plan supports various classes of services based on the country pack you have installed on the system You can switch to another default dial plan by installing another country pack Cisco Business Edition 3000 uses an enhanced IDP file to generate dial plan patterns In addition Cisco Business Edition 3000 Administrative Interface provisions t...

Page 57: ... with the Highest Privilege Allowed setting that is on the Sites page System Settings Sites The Highest Privilege Allowed setting applies to the entire site The Highest Level of Calls Allowed in the usage profile applies to users If the values do not match for the usage profile and the site the value that is the lowest level takes precedence and applies to the user Cisco Business Edition 3000 allo...

Page 58: ...cess for a site on the Sites page you can set the level of access authorized for the user in the Usage Profile When a user places a call from a phone in a particular site the call gets connected if the phone at that site is allowed to make that level of call and if the user that owns the line is also authorized to make that level of call Translation Rules Translation rules allow Cisco Business Edi...

Page 59: ... can configure application dial rules under the System Settings Dial Plan Application Dial Rules tab in Cisco Business Edition 3000 Administrative Interface For more information see the following sections Working with the Cisco Provided xls Data Configuration File on page 75 Dial Plan Settings on page 223 for the Dial Plan page in the Cisco Business Edition 3000 First Time Setup Wizard and Cisco B...

Page 60: ...ed on the central site page You may update this information if it does not apply to your setup You cannot enter the same subnet and subnet mask for multiple sites In addition Cisco recommends that your subnet and subnet masks do not overlap If you configure multiple subnet and subnet masks on the Sites page Cisco Business Edition 3000 selects the subnet and subnet mask that is most clearly defined...

Page 61: ...h site will be associated to its respective connection group By default the sites will use their connection groups When a new site is created the All Connections connection group is created by the system and will be used as a default connection group While configuring a gateway the Cisco Business Edition 3000 allows you to associate each gateway with a site By default the internal gateway is assoc...

Page 62: ...ed in the Country Pack for countries that have regulations The Logical Partitioning feature is not available for countries that do not have regulations Currently the Logical Partitioning feature is enabled for India You can select one of the following features for Logical Partitioning Default Allows you to enable default policies such that each site can route calls using the local gateway This is ...

Page 63: ...p www cisco com web partners sell smb onplus index html Step 3 Select the Cisco Business Edition 3000 device from the portal list Note If you cannot find Cisco Business Edition 3000 device you can manually add Cisco Business Edition 3000 device to the Cisco OnPlus portal list For more information on how to add a device manually see the Cisco OnPlus Portal User Guide Step 4 Click the i Device Infor...

Page 64: ...ration file during initial deployment Under Users Phones Usage Profiles in the Cisco Business Edition 3000 Administrative Interface after initial deployment The usage profiles are not phone model specific all settings that are available in the usage profile do not support all phone models Before you add or edit an existing usage profile and assign it to a user determine whether the phone model tha...

Page 65: ... calls The user can make emergency calls to the local center that handles emergencies for the municipality if the site where the phone resides allows emergency calls The user can use barge call pickup and call park if the phone supports these features Call park allows a user to park a call on one phone and then pick up the call on another phone The user can create speed dials if the phone has 3 or...

Page 66: ...here the phone resides allows emergency calling On the public space phone the user can use barge if the phone supports this feature As the administrator you can add speed dials if the public space phone has 3 or more buttons on it On the public space phone the user can use the speakerphone and a headset if the phone supports that functionality Common Area Working with the Cisco Provided xls Data C...

Page 67: ...r or department You can set up to 6 extensions in a prioritized list for each user or department The usage profile that you assign to the user or department applies to all extensions that are in the prioritized list You assign user extensions lines to the phone on the Phone page You can set up to 6 lines as a prioritized list on the Phone page even if the phone does not support 6 lines For each li...

Page 68: ...ss of service and the privilege of the calling user before redirecting the calls In a SIP environment the two possible ways of forwarding or redirecting a call are sending SIP 302 Moved Temporarily with one or more Contact headers as response to an INVITE or are sending a new INVITE to the new destination Cisco Business Edition 3000 sends an INVITE to the new destination upon reception of 302 Move...

Page 69: ...flow through the application The application using OOD R triggers a call setup request that specifies the Referee address in the Request URI and the Refer Target in the Refer To header Cisco Business Edition 3000 handles the incoming REFER from a SIP trunk service provider Calling search spaces determine the partitions that calling devices can search when they attempt to complete a call The out of...

Page 70: ... transformation to function correctly ensure that the External Caller ID is defined for the user You can edit the External Caller ID on Users Phones Users Edit User General page Note Attendant Group The Attendant Group page allows you to add or remove attendant console users who will be associated with all the phones in the phone list of Cisco Business Edition 3000 choose Users Phones Attendant Gr...

Page 71: ...nsions starting from the first idle or available member of a hunt list to the last idle or available member Circular Cisco Business Edition 3000 distributes a call to idle or available members starting from the n 1 th member of a hunt list where the nth member is the member to which Cisco Business Edition 3000 most recently extended a call If the nth member is the last member of a hunt list Cisco ...

Page 72: ...ckup group This softkey can be used to pick up calls across multiple call pickup groups OPickUp Short for Other Group Call Pickup this softkey is used to answer a call that is ringing on an extension outside the user s or department s pickup group However both these phones must belong to associated pickup groups The order of pickup depends on the priority that is assigned to these associated picku...

Page 73: ...e information on the example see the following sections Figure 4 Example of a typical deployment model Table 5 Components of a typical deployment model Description Number Central Site 1 Router 2 Router with VPN 3 Cisco Business Edition 3000 Server 4 Cisco VG224 Analog Phone Gateway 5 Cisco 2901 Integrated Services Router ISR Gateway 6 Dual E1 TI connection 7 Service Provider Telecommunications Com...

Page 74: ...ones and personal computers that connect to the central site through the Internet A router that supports VPN connects the teleworker site to the central site Quality of service QoS may not be available for the teleworker site Tip Remote site 1 Example The previous illustration shows that remote site 1 connects to the central site through a router that supports VPN and connects to the Internet Anal...

Page 75: ...ecognized on the network Tip How do I sign in to the interfaces Q To sign in to the interfaces see one of the following sections A Signing in to the Cisco Business Edition 3000 First Time Setup Wizard on page 67 Signing in to the Cisco Business Edition 3000 Administrative Interface on page 67 Signing in to the Cisco Business Edition 3000 User Preferences Interface on page 68 Cisco Business Edition...

Page 76: ...cure shell username and password that is assigned in the Administrator page in the Cisco Business Edition 3000 Administrative Interface System Settings Administrator is sent to the phone in clear text because there is no phone encryption supported with Cisco Business Edition 3000 the configuration file that is sent to the phone does not include any encrypted values Do not configure these secure sh...

Page 77: ... Business Edition 3000 Administrative Interface and the Cisco Business Edition 3000 User Preferences Interface the locale also impacts the tones that are used for the phones and gateway The locale that you select impacts all users in the system for example all phones use the same network tones and all users view the same language in the GUIs The country where the Cisco Business Edition 3000 server...

Page 78: ...s users and monitoring the system Anyone with access to this username and password can make updates in the GUIs The default username is admin The default password is BE 3000 For security purposes Cisco requires that you change the default password that comes with your system Enter values that are difficult to guess and remember your new username and password because the password does not display i...

Page 79: ...deployment Click Automatic Setup and upload the file through the desktop or through a USB flash drive See Working with the Cisco Provided xls Data Configuration File on page 75 Through the Cisco Business Edition 3000 First Time Setup Wizard during the initial deployment if you do not plan to use the Cisco provided xls data configuration file Add your data and click Next or Back in the GUI Through ...

Page 80: ...ollowing tasks Immediately import users and phones in bulk from the Cisco Provided xls Data Configuration file If you selected automatic setup during the Cisco Business Edition 3000 First Time Setup Wizard uploaded the Cisco provided xls data configuration file and included users and phones in the configuration file the Post Setup wizard allows you to import the users and phones immediately after ...

Page 81: ...re version that is running on your server To run a backup select Maintenance Backup which allows you to immediately back up your data For more information see the following sections Backing Up Your Data on page 157 Backup Settings on page 181 When would I need to restore my data Q The Restore page Maintenance Restore in the Cisco Business Edition 3000 Administrative Interface allows you to upload ...

Page 82: ...import it Q Cisco Business Edition 3000 allows you to export some of your configuration data through the Configuration Export page in the Cisco Business Edition 3000 Administrative Interface When you A export your configuration data the system creates a tar file that contains most of the data that your system is using Before you export your data review the following information The export creates ...

Page 83: ...ess the power button on the server to shut down or to restart the server unless you absolutely must do so If you do so you may accidentally corrupt the file system which may prevent you from being able to reboot your server Caution How do I restart the phones Q If you restart the Cisco Business Edition 3000 server all phones that are configured in the system automatically restart that is they powe...

Page 84: ...nse for each user that can use voicemail Auto attendant requires that you perform configuration tasks but it does not require licensing You cannot use voicemail without also using the auto attendant functionality Note For more information see the following sections Voicemail on page 10 Auto Attendant on page 13 Setting Up Voicemail on page 150 Setting Up Auto Attendant on page 151 Setting Up the S...

Page 85: ...see the following topics Troubleshooting from the Health Summary Page on page 416 Troubleshooting From the Diagnostics Page on page 418 Troubleshooting When You Cannot Access the Graphical User Interfaces on page 419 Troubleshooting Issues on page 427 Call Detail Reports on page 185 Cisco Extension Mobility Report on page 199 MCS 7890 C1 will not power up Why not Q For more information about start...

Page 86: ...e you assign in this field How will internal users access Auto Attendant who has Voicemail enabled in their Usage Profiles Q Perform the following procedure to reach auto attendant A 1 User A presses the voice mail box or dials the Auto Attendant pilot extension The User A reaches the voice mailbox prompt 2 User A dials to reach Auto Attendant To sign in to the Cisco Business Edition 3000 interfac...

Page 87: ... 3000 Tip The Cisco Business Edition 3000 First Time Setup Wizard displays You can save and exit Cisco Business Edition 3000 First Time Setup Wizard at any time even if the Cisco Business Edition 3000 First Time Setup Wizard is not complete After you log in again the system remembers where in the process you were when you logged off and continues with that step After you complete the Cisco Busines...

Page 88: ...ta in the Cisco provided xls data configuration file or you can create a user in the Cisco Business Edition 3000 Administrative Interface by selecting Users Phones Users Tip The user can use the following procedure to browse into the server and log in to the Cisco Business Edition 3000 User Preferences Interface Procedure Step 1 Start a supported operating system browser For a list of supported br...

Page 89: ...es users departments usage profiles phone applications and sites click the menu option to display the information For example to view your network settings or license information click Connections Network or Maintenance Manage Licenses After you click the menu option the configuration page displays for these items Step 2 For phones users departments hunt lists usage profiles phone applications and...

Page 90: ... Deleting Your Configuration You can delete the entire configuration for users phones usage profiles remote sites hunt lists and phone applications in the Cisco Business Edition 3000 Administrative Interface You can only delete one entry one record at a time from the Cisco Business Edition 3000 For sites you cannot delete the central site In addition you cannot delete call detail records that disp...

Page 91: ...d a new item click Add item The Add page displays Step 3 Make the necessary changes and click OK Editing Your Configuration To edit configuration in Cisco Business Edition 3000 Administrative Interface perform the following procedure Procedure Step 1 For users phones departments hunt lists usage profiles phone applications and sites which each use a Search page navigate to the Search page in the C...

Page 92: ...guration that you want to use and then add the new usage profile to the GUI by using the following procedure You cannot copy more than one usage profile at a time Procedure Step 1 Find the usage profile that you want to copy as described in the Finding Your Configuration on page 69 Step 2 For the usage profile that you want to copy click Duplicate Step 3 The configuration displays where you can mo...

Page 93: ...ollowing procedure Procedure Step 1 Connect the USB DVD drive to its power source Step 2 Connect the USB DVD drive output to one of the USB input ports on the rear of the MCS 7890 C1 Step 3 Insert the install DVD into the USB DVD drive Disconnecting a USB DVD Drive To disconnect a USB DVD drive from the MCS 7890 C1 perform the following procedure Procedure Step 1 Eject the DVD from the USB DVD dri...

Page 94: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 74 OL 27022 01 Disconnecting a USB DVD Drive ...

Page 95: ...ovided xls Data Configuration File The data configuration file which is a Cisco provided xls spreadsheet template where you can enter the majority of your configuration data provides the following support Allows you to plan your configuration before you begin your first day of deployment Allows you to insert users and phones in bulk through the Cisco Business Edition 3000 Administrative Interface ...

Page 96: ...et Be aware that when you download the localized spreadsheet on the Cisco Business Edition 3000 the options in the Advanced Options drop down menu for various functionalities may remain in English Only the non technical texts and the non reserved strings will be translated to the chosen locale For example PRI 4ESS PRI 5E8 SFTP CentralSite and Remote Site remains in English Note Cisco recommends th...

Page 97: ...uses the default values for the settings that are not considered mandatory in the file For the automatic setup to succeed you must update the following settings in the file Network tab IP Address Enter the IP address that you want the server to use after the Cisco Business Edition 3000 First Time Setup Wizard completes Do not enter the default IP address that comes with the preinstalled server PST...

Page 98: ...t on page 5 For Bulk Insertion of Users and Phones After Initial Deployment If you use the Cisco provided xls data configuration file to insert phones and users in bulk after the initial deployment the system ignores all tabs except for the Users and Phones tabs To import users and phones in bulk after the initial deployment you access the Search Users or Search Phones pages in the Cisco Business ...

Page 99: ...ead enter the IP address that you want the server to use after the Cisco Business Edition 3000 First Time Setup Wizard is complete Caution System IP Address Enter an IP address that identifies the internal gateway on the network The Media Resource IP address must be in the same subnet as the System IP address Media Resource IP Address Enter the subnet mask which allows you to identify the part of ...

Page 100: ... time for the server as described in the Date and Time Settings on page 209 select System Settings Date Time in the Cisco Business Edition 3000 Administrative Interface The following table describes the settings for the Date and Time tab Table 7 Settings on the Date and Time tab Description Setting Select the country that you want to configure for the system Select the country where your central s...

Page 101: ...ame Format ESF or Superframe Format SF Framing Select Internal or External for the clock source Clock Select whether to enable or disable echo cancellation Echo Cancellation Enable If an issue occurs with echo cancellation select a value to address the issue Echo Cancellation Coverage ms Dial Plan Tab Settings The Dial Plan tab allows you to configure the main business number for the company the l...

Page 102: ...re than one range separated by commas Additional Allowed Extensions Enter the pilot extension that you want to use for voicemail and auto attendant This value must exist in the dial plan but it cannot be assigned to a user or department Voicemail and Auto Attendant Dialing Prefixes Dialing prefixes are the first digits that the user presses on the phone when the user contacts the operator places a...

Page 103: ...d dialing rule Description Abbreviated Dialing Tab Settings The following table describes the settings for the Abbreviated Dialing tab Table 11 Settings on the Abbreviated Dialing tab Description Settings Specify the beginning dial code The beginning dial code must be specific with the dial plan From the drop down list select the number of digits to be dialed after the dial code Digits Dialed by U...

Page 104: ...rovides access to the central site You can have 1 teleworker site To update the advanced settings as described in the Sites Settings on page 329 select System Connections Sites in the Cisco Business Edition 3000 Administrative Interface For more information on sites see the Sites on page 39 The following table describes the settings for the Sites tab Table 12 Settings on the Sites tab Description ...

Page 105: ...nd users cannot receive incoming calls that go through the PSTN Access to PSTN Select the calling privileges for this site The order goes from lowest privilege to highest privilege For example if you do not want the users at the sites to be able to make international calls but the users can make long distance calls select Long Distance Calls This value applies to the entire site so select a value ...

Page 106: ...hanumeric characters periods underscores _ or hyphens Name Enter a description of the profile The description displays on the Search Usage Profile page Enter up to 128 characters except for quotation marks brackets ampersand or percent sign Description From the drop down list box choose the highest level of calls that are allowed for the users that use this usage profile The list is ordered from l...

Page 107: ...age 107 Enabling Cisco Extension Mobility in the Cisco provided xls data configuration file enables Cisco Extension Mobility on the phone To allow a user to use Cisco Extension Mobility on the phone access the usage profile in the Cisco Business Edition 3000 Administrative Interface to enable rights for the user Tip The available call features include Call Barge Call Divert Call Park Call Pickup R...

Page 108: ...The Read Only Access option is not applicable for all phone models supported in Cisco Business Edition 3000 In the phone models that support this option Read Only Access is automatically set to Enable Full Access to Phone Configuration Web Page Note By default Disable Access to Phone Configuration Web Page is enabled Phone Configuration Web Page Select this option to allow the phone to forward voi...

Page 109: ...ne If you leave the phone number blank the phone continues to ring until the caller hangs up the phone Enter Voice Mail or enter a phone number which may include up to 50 digits asterisk or octothorpe Forward No Answer Calls To Phones Tab Settings The Phones tab allows you to configure the name of the phone a description for the phone the phone model and extensions that you want to associate with ...

Page 110: ... maximum of 16 characters For the Cisco VG224 Analog Phone Gateway enter AN MAC address of the gateway port number Enter a port number from 0 to 23 For the MAC address enter 12 hexadecimal characters Refer to http www cisco com en US docs routers access vg224 software configuration guide scgvoip html for information on VG224 configuration Note You cannot update this information on the Edit Phone p...

Page 111: ...o the system In addition if the extension is not assigned to a user the phone configuration fails to get inserted into the system Caution Line Users Tab Settings Phones users and lines are closely related in Cisco Business Edition 3000 A user which is an employee from the company uses the usage profile on a phone that is supported in Cisco Business Edition 3000 Because phones and users are closely...

Page 112: ...er Preferences Interface For the user to log in you must communicate the user ID password and URL for the Cisco Business Edition 3000 User Preferences Interface to the user You can enter the same password for all users that you add Password Enter the first name of the user Enter up to 64 characters except for quotation marks First Name Enter the last name of the user Enter up to 64 characters exce...

Page 113: ...the device This information is needed to configure the mobile client The user or the administrator can access the device ID on the User Preferences page Note To enable Cisco Mobile Client Support for a user select the user phone type from a list of mobile phones that support Cisco mobile clients Phone Type Enter a phone number for the mobile client the mobile phone number of the end user that incl...

Page 114: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 94 OL 27022 01 Users Tab Settings ...

Page 115: ...escribes steps for licensing that you complete before you add a phone to the system Table 16 Checklist for licensing before you add a phone Related procedures and topics Configuration steps Cisco User Connect Licensing on page 95 Review the documentation on licensing Step 1 Understanding The License Types on page 97 Understanding How Borrowing and Loaning of Licenses Works on page 99 With a new in...

Page 116: ...licenses of a license type that the system will use Caution Step 5 Understanding How Licensing Works Cisco User Connect Licensing UCL is a user based licensing model where the number of users and phones that are added to the Cisco Business Edition 3000 system get tracked and licensed for use For each license type which are described in the Understanding The License Types on page 97 Cisco Business ...

Page 117: ...The following events may trigger Cisco Business Edition 3000 to dynamically manage the licenses that is licenses may move from available to used or vice versa from used to available You add a user extension or department extension as line 1 on the phone You disassociate the user from the phone You delete the phone You enable or disable Reach Me Anywhere in the usage profile of the user You enable ...

Page 118: ... Your Cisco Business Edition 3000 server comes automatically installed with 5 starter enhanced licenses After you install one permanent license of any type Cisco Business Edition 3000 invalidates all starter licenses on the server although the phone and features continues to work as expected for existing users even when starter licenses are invalid If the starter licenses are invalid and you have ...

Page 119: ...to the system Adjunct This license type allows a regular user non department user to use voicemail and voicemail related features A separate voicemail license is required for each regular user non department user For example if you have 150 users that require voicemail you need 150 voicemail licenses You enable voicemail in the usage profile after you assign the usage profile to the user a voicema...

Page 120: ...cense is available Basic 2 If you do not have an essential license that is available a basic license gets used by the system if the basic license is available If a basic license is not available the system uses an enhanced license if it is available Essential 3 Adjunct licenses cannot borrow or loan licenses If you do not have an adjunct license available you cannot add a secondary phone to a user...

Page 121: ...g with Licenses This section contains information on the following topics Obtaining Licenses on page 101 Installing a License File on page 102 Viewing Contents of the License File on page 103 Viewing Status for Licensing on page 103 Viewing the Number of Licenses That Are Used and Available on page 103 Backing Up and Restoring License Files on page 104 Deleting License Files on page 104 Understand...

Page 122: ...oaned and so on You can only install one license file at a time Before you perform this procedure make sure that the license is on your PC desktop or a USB flash drive For more information see the Interactions and Restrictions on page 101 Tip Procedure Step 1 Perform one of the following tasks If you are setting up your system for the first time in the Cisco Business Edition 3000 First Time Setup ...

Page 123: ...e units The Original Mac Id specifies the Mac ID for which the license file was first issued Host ID specifies the MAC ID of the server This would differ from the OrigMacID only if a rehost procedure was done for the license file The Cisco specific fieldLicFileID identifies this license file SIGN represents the signature that FlexLM generates and the FlexLM validation package uses it in Cisco Unif...

Page 124: ...ace period Deleting License Files Because licenses are specifically for the Cisco Business Edition 3000 server you cannot delete a license file that is installed on a Cisco Business Edition 3000 server Understanding the Error Messages for Licensing The following table describes error messages that may display when you perform licensing related tasks in the Cisco Business Edition 3000 GUIs Recommen...

Page 125: ...he MAC address that is listed in the license file does not match the MAC address of the server The license file is expired or was issued for a later date You tried to install on an invalid server The host ID in the license file does not match the server where you are installing the license file The file installation failed for name of file Verify the contents of the license file to ensure that the...

Page 126: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 106 OL 27022 01 Working with Licenses ...

Page 127: ... described in this chapter Ad hoc Conference page 108 Barge page 108 Call Back page 109 Call Divert page 110 Call Forward All page 112 Call Forward Busy page 112 Call Forward No Answer page 112 Call Hold and Resume page 113 Call History page 113 Call Park page 113 Call Pickup page 114 Call Transfer Direct and Consultative page 114 Call Waiting page 114 Caller ID page 115 Cisco Extension Mobility p...

Page 128: ...ticipants and can drop the last conference participant from the conference If a conference participant transfers the conference to another party the transferred party becomes the last conference participant in the conference If a conference participant parks the conference the participant becomes the last party in the conference when the participant picks up the conference When only two participan...

Page 129: ...ion Mobility enabled phone any active call completion that is associated with call back automatically gets canceled If the user forwards all calls to voicemail the user cannot use call back Example User A calls User B who is not available User A calls User B Because User B is busy or does not reply User A activates the Call Back feature by using the call back softkey or button After User B becomes...

Page 130: ...e call directly to the user s voice mailbox The Call Divert softkey appears in the connected state When a conference participant presses the call divert softkey button on the phone the remaining conference participants receive the voice mailbox greeting of the party that pressed the softkey button When a Meet Me conference participant presses the idivert softkey the remaining conference participan...

Page 131: ...softkey 4 The call gets diverted to the voice mailbox for Assistant B 5 Party A receives the voice mailbox greeting of Assistant B Example Manager A Forwards a Call to Manager B 1 Party A calls Manager A 2 Manager A has line forwarded to Manager B 3 Manager B presses the Divert softkey 4 Immediate divert diverts the call to Manager B voice mailbox 5 Party A receives the voice mailbox greeting of M...

Page 132: ... that the user views the Call Forwarding setting no phone numbers display in the drop down list box For Call Forwarding to work for the user the user must enter a fully qualified phone number including an outside dial code area code and so on This field does allow a user to enter special characters such as the international escape character asterisks and the octothorpe The user can add a maximum o...

Page 133: ...ferent phone in the system For call park the user must press the transfer softkey or buttons on the phone and dial the call park extension from the dial plan Calls can not be directed to specific users and BLF Busy Lamp Feature is not supported with park extensions Note For call park to work you must enable call park in the usage profile either in the Cisco provided xls data configuration file or ...

Page 134: ...lling the pilot extension users cannot use the call pickup feature to pick up such a call For information on call pickup groups see Call Pickup Groups on page 51 Call Transfer Direct and Consultative Consultative transfer allows a user to redirect connected calls from phones to another number but the user must consult the user of the other number before transferring the call Direct transfer joins ...

Page 135: ...ion Mobility maintains a cache of all logged on user information for 2 minutes If a request comes to Cisco Extension Mobility regarding a user who is represented in the cache the user gets validated with information from the cache This means that if a user changes the password logs out and then logs back in within 2 minutes both the old and new passwords get recognized If users are logged out of a...

Page 136: ...ll feature converts the number to an E 164 format before placing the call Click to Call supports the following dialing patterns area code local number for example 972 813 0000 country code area code local number for example 1 972 813 0000 national access code area code local number for example 1 972 813 0000 out of country code country code area code local number for example 011 8621 972 813 0000 ...

Page 137: ...ll be sent only after the terminating side disables DND Call Reject Hunt Lists If a phone in a hunt list has Do Not Disturb Ringer Off enabled the call get presented to the phone when a call gets made to that hunt list In this case the Do Not Disturb Incoming Call Alert settings apply If a device in a Hunt List has Do Not Disturb Call Reject enabled any calls to that hunt list go to the next membe...

Page 138: ...parked The following examples demonstrate how music on hold works Example Music On Hold with Hold and Resume 1 Phone D calls Phone S and Phone S answers 2 Phone D presses the hold softkey 3 Phone S receives an announcement or plain music that is streaming 4 When Phone D presses the resume softkey Phone S disconnects from the music stream and reconnects to Phone D Example Music On Hold with Transfe...

Page 139: ...edule Graphic menus Reach Me Anywhere Reach Me Anywhere associates other phones such as a mobile phone with line 1 from the desk phone of the user Reach Me Anywhere only works for calls that occur on line 1 When a user receives a call on line 1 of the user s desk phone the external phone rings When the user answers the call on one of the phones the other phone stops ringing is disconnected and dis...

Page 140: ...mber the original number continues to display in the list To remove all phone numbers from the drop down list box the user can click Clear History Then the user can click OK or Cancel in the dialog box that displays The user must enter a phone number that is external to the system outside of the company The user must enter a phone number is not part of the dial plan For example the user can enter ...

Page 141: ...e list next to buttons 2 and 3 on the phone When you do not allow speed dials on the phone as indicated by the phone button template in the usage profile that is assigned to the user the user can still add edit and delete rows from their prioritized list of speed dials in the Cisco Business Edition 3000 User Preferences Interface The user can add up to 12 speed dials on the phone although the phon...

Page 142: ...Manage receipts by using the phone keypad Receipts indicate when a voice message was played by an intended recipient when it was received by the intended recipient and if it was received by the intended recipient Divert an incoming call to voicemail An operator can transfer a call directly to the voicemail of a user by dialing asterisk followed by the extension number Also an end user can leave a ...

Page 143: ...figuration Tasks Checklists To Review Before Deployment page 125 Checklists for Configuring the Gateway page 133 Checklists for Users Departments Lines and Phones page 139 Checklists for Backups Upgrades and Configuration Export page 157 ...

Page 144: ......

Page 145: ...rovided because the configuration file is translated into multiple languages Step 2 If you have not already done so visit the customer site to familiarize yourself with it During the customer site visit use the Questions to Ask Your Customer on page 129 Cisco recommends that you use the Cisco provided xls data configuration file as you communicate with your customers If you plan to use automatic s...

Page 146: ...server and gateway so that the IP addresses are not give to other network devices For more information on DHCP see the Best Practices for Using DHCP for Acquiring IP Addresses on page 32 Step 2 If Cisco Business Edition 3000 is going to work with DNS configure the Domain Name System DNS server For more information on DNS see the DNS and Hostname Resolution on page 33 Cisco recommends that you do n...

Page 147: ...rocedure Step 1 On the laptop set the IP address to 192 168 1 10 or another IP address from the subnet Do not set the IP address of the laptop to the default IP address of the server Caution Step 2 On the laptop set your subnet to 255 255 255 0 and set the default gateway to 192 168 1 1 Step 3 Connect the Ethernet cable from the server to the laptop You may use a crossover cable or a straight Ethe...

Page 148: ... Cisco Business Edition 3000 to create a temporary network interface without modifying the existing network configuration of the Cisco Business Edition 3000 Using the temporary network interface you can access the Cisco Business Edition 3000 First Time Setup Wizard and permanently change the network setting of the Cisco Business Edition 3000 The Cisco Business Edition 3000 server must be switched ...

Page 149: ...ess Edition 3000 First Time Setup Wizard by using the IP Address that is configured in the Network Configuration signature file Step 8 After you sign in you may update the network parameters including the IP address of the server On the Network page in the Cisco Business Edition 3000 First Time Setup Wizard during the initial deployment By uploading the Cisco provided xls data configuration file i...

Page 150: ...for the business Do you have a toll free number such as an 800 number that your customers call Enter this information in the Cisco provided xls data configuration file What is the extension range What is the extension length Enter this information in the Cisco provided xls data configuration file What number does the employee press on the phone to contact the operator What number does the employee...

Page 151: ...guration file and assign the usage profile to the users in the Users tab of the file Do you have employees at your company that should not be allowed to make certain types of calls Review the Phone Features on page 107 Assign the appropriate usage profile to the users in the Cisco provided xls data configuration file Which employees can use the phone features If the answer is Yes add the phone app...

Page 152: ...es of phone models are you interested in purchasing for the sites Ask follow up questions such as Which employees are teleworkers Teleworkers may use Cisco IP Communicator on their PCs Do you have employees that need more than one phone assigned to them If so which types of phones should be assigned these users Administration Guide for Cisco Business Edition 3000 Release 8 6 4 132 OL 27022 01 Ques...

Page 153: ...iting the Gateway Configuration page 135 Deleting the Gateway page 137 Installing the Gateway To install the gateway perform the following procedure Procedure Step 1 Connect the gateway console port to a terminal or PC using appropriate cables This will help configure the gateway through Cisco IOS CLI For information about installing the gateway see Cisco 2900 and 3900 Series Hardware Installation...

Page 154: ...OT CHANGE THE PUBLICLY KNOWN CREDENTIALS YOU WILL NOT BE ABLE TO LOG INTO THE DEVICE AGAIN AFTER YOU HAVE LOGGED OFF At the User Access Verification screen log in with default username cisco and password cisco Username cisco Password cisco Step 2 Enter the following commands at the prompt to change the console username and password If you do not change the publicly known credentials you will not b...

Page 155: ...Log in to the Cisco Business Edition 3000 Administrative Interface Step 2 In Connections Devices click the Edit link corresponding to the device you need to edit The Edit devicename window appears Step 3 Update the gateway configuration You cannot edit the Cisco MCS7890 C1 internal gateway configuration You can only change the description of the device Note Step 4 Click Save to save your changes S...

Page 156: ...o abort configuration dialog at any prompt Default settings are in square brackets Would you like to enter the initial configuration dialog yes no no Step 11 If prompted to terminate auto install press Return and continue with manual configuration Would you like to terminate autoinstall yes Return Several messages are displayed ending with a line similar to the following Copyright c 1986 2004 by c...

Page 157: ...l also be deleted Warning You cannot delete the Cisco MCS7890 C1 internal gateway Only Cisco ISR2901 gateways can be deleted Note Procedure Step 1 Log in to the Cisco Business Edition 3000 Administrative Interface Step 2 In Connections Devices click the Delete link corresponding to the device which you need to delete A confirmation window appears Step 3 Click Delete to delete the gateway Administr...

Page 158: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 138 OL 27022 01 Deleting the Gateway ...

Page 159: ... Divert page 144 Setting Up Call Forward All page 145 Setting Up Call Forward Busy page 145 Setting Up Call Forward No Answer page 145 Setting Up Call Park page 146 Setting Up Call Pickup page 146 Setting Up Cisco Extension Mobility page 146 Setting Up Do Not Disturb page 147 Setting Up Meet Me Conferences page 147 Setting Up Music On Hold page 147 Setting Up Phone Applications page 148 Setting Up...

Page 160: ...ter you insert users in bulk through the Cisco provided xls data configuration file status for the insertion displays If errors occur you can download a report that describe the errors After you download the report correct the errors in the Cisco provided xls data configuration file and upload the file again through the Search Phones or Search Users pages in the Cisco Business Edition 3000 Adminis...

Page 161: ...ck Import Users Phones Step 7 If you have already completed the Cisco Business Edition 3000 First Time Setup Wizard you can add a user to the system by performing one of the following methods in the Cisco Business Edition 3000 Administrative Interface Select Users Phones Users to add a single or multiple users In the user page create the extensions speed dials username and password and so on In ad...

Page 162: ... 5 After you have entered all configuration data that you want to upload to the system in the Cisco provided xls data configuration file upload the Cisco provided xls data configuration file on the Select Setup Mode page in the Cisco Business Edition 3000 First Time Setup Wizard Select Automatic Setup You can upload the file from a USB flash drive or from your desktop If you are uploading from a U...

Page 163: ...one in the cafeteria and for fax support To identify the number of departments that you need identify how many public space phones that you have Step 2 Configure the department Because a department is a special type of user make sure that you create a department for each public space phone for example if you have 5 public space phones you probably need 5 departments one department per phone Make s...

Page 164: ...Analog Phone Gateway Refer to http www cisco com en US docs ios voice fxs configuration guide 12_4T fxs_12_4T_ cg html for information on VG224 configuration Note Setting Up Ad hoc Conferences To enable the system for Ad hoc conferences enable the conference bridge in the Sites pages For more information see the Sites Settings on page 329 Setting Up Barge Perform the following procedure to set up ...

Page 165: ...call forward all in the User page in the Cisco Business Edition 3000 Administrative Interface Users Phones Users Note Setting Up Call Forward Busy Perform the following procedure to set up call forward busy Procedure Step 1 Enable call forward busy in the usage profile enter either a phone number or select To Voicemail if available in the usage profile Step 2 Assign the usage profile to the user A...

Page 166: ...profile to the user Assign an extension to the user Step 3 Add the phone if it has not already been added to the Cisco Business Edition 3000 Administrative Interface Step 4 Assign the extension to Line 1 on the phone The user ID displays in the owner field in the Phone page after you assign the extension Setting Up Call Pickup Perform the following procedure to set up call pickup Procedure Step 1 ...

Page 167: ...lect Users Phones Phones Step 2 Configure system settings in the Voice Features Settings page in the Cisco Business Edition 3000 Administrative Interface Select System Settings Voice Feature Settings Setting Up Meet Me Conferences Perform the following procedure to configure Meet Me conferences Procedure Step 1 Configure the feature code in the dial plan Step 2 Enable the conference bridge in the ...

Page 168: ...Interface Users Phones Phones The owner extension that is assigned to Line 1 on the phone must use the usage profile where the audio source file is selected In addition the phone must belong to a site where music on hold is enabled Step 5 Test your music on hold functionality to make sure that the phone streams music to the users when a call is placed on hold Setting Up Phone Applications Perform ...

Page 169: ...n the phone configuration make sure that you assign the same extension from the user to one of the other lines in the prioritized list Step 3 Verify that the phone displays the same extensions If the same extensions do not display verify that the phone button template in the assigned usage profile has at least two lines assigned to it Verify that the phone model supports two lines Setting Up Reach...

Page 170: ...re included in the extension range for the dial plan Tip Setting Up Speed Dials Perform the following procedure to set up speed dials Procedure Step 1 Review the phone documentation to verify the number of buttons that are available on the phone Also verify whether speed dials are supported on the phone model Step 2 In the usage profile configure the phone button template to add speed dials Step 3...

Page 171: ...r If the number of licenses is insufficient a new user will not get associated to the Attendant Group Note Procedure Step 1 Click Users Phones Step 2 Choose Attendant Group The Attendant Group window opens Step 3 To add a user to the Selected list click the required user and click Add Step 4 To remove a user from Selected list click the required user and click Remove You can add only ten users to ...

Page 172: ...lan Step 2 Configure the user for the operator Make sure that you configure the extension from the main business number for the user Step 3 Configure the phone for the operator Assign the extension for the operator to the phone Step 4 Test this functionality Setting Up the System So that Incoming Calls Reach the Auto Attendant Perform the following procedure to ensure that incoming calls reach the...

Page 173: ...t softkey or button exists on the phone of the operator the operator can log in and log out of the hunt list so that the calls go straight to auto attendant Configuring Dial by Name on Auto Attendant Perform the following procedure to configure Auto Attendant using Dial by Name Procedure Step 1 Configure your auto attendant functionality on the Auto Attendant page in the Cisco Business Edition 300...

Page 174: ...products ps11678 prod_installation_ guides_list html Android End User Guide http www cisco com en US products ps11678 products_user_guide_list html The administration guides referenced above are not for Cisco Business Edition 3000 However they contain information that you can use for general client deployment instructions to users and general troubleshooting techniques Note Supported Mobile Client...

Page 175: ...n the supported mobile device Configuration of the mobile client application on the mobile device is not part of this checklist Consult the Cisco Jabber Administration Guide for general guidance about what user instructions are required to deploy a mobile client Note For more information about the mobile client call features supported by Cisco Business Edition 3000 see Supported Mobile Client Call...

Page 176: ...under Cisco Mobile Solutions on Users Phones Users Step 5 Configure Cisco Mobile Client Number Phone Type and a Reach Me Anywhere number if Reach Me Anywhere is enabled in the usage profile of the user You can configure these features on Users Phones Users or on the User Preferences page For more details on each field related to these configuration settings see User Settings on page 385 or User Pr...

Page 177: ... Details Reports page Monitoring Call Detail Reports Consider running a backup under the following circumstances You made configuration changes to the administrative interface for example you added edited deleted or duplicated information For example if you give users the URL for the user preferences page users can update their speed dials in the user preferences page without your knowledge Additi...

Page 178: ...Make sure that the server can contact the SFTP server Step 4 Run the backup In the Cisco Business Edition 3000 Administrative Interface choose Maintenance Backup Select your storage option then click Run Backup The backup runs immediately but you can click Cancel to stop the backup If the backup is not complete within 1 hour the backup session may time out If it times out you must run the backup a...

Page 179: ... expected Restarting the server may cause calls in progress to drop Restarting the server may take more than 10 minutes If you are upgrading from Cisco Business Edition 3000 Release 8 5 to 8 6 you cannot access the Cisco Business Edition 3000 Administrative Interface until the upgrade is complete this might take several hours If you want to monitor the upgrade progress you must connect a monitor t...

Page 180: ...ble for use If necessary run a backup as described in the Backing Up Your Data on page 157 Step 2 On the Restart Shutdown page click Switch Version Select Maintenance Restart Shutdown in the Cisco Business Edition 3000 Administrative Interface Step 3 You may get prompted to restart the server Restarting the server may take more than 10 minutes and calls in progress may drop Step 4 Place test calls...

Page 181: ...t does not export Cisco Unity Connection data The following procedure describes how to export your data from Cisco Business Edition 3000 and import it to Cisco Unified Communications Manager Business Edition 5000 Procedure Step 1 Run a backup as described in the Backing Up Your Data on page 157 Step 2 Export your data through the Configuration Export page Select Maintenance Configuration Export in...

Page 182: ...ess Edition 5000 refer to Cisco Unified Communications Manager Business Edition 5000 Documentation Guide Administration Guide for Cisco Business Edition 3000 Release 8 6 4 162 OL 27022 01 Exporting Your Data and Importing to Cisco Unified Communications Manager Business Edition 5000 ...

Page 183: ...tings page 175 Backup Settings page 181 Call Detail Reports page 185 Carrier Selection Profiles Settings page 193 Country Locale Settings page 197 Cisco Extension Mobility Report page 199 Configuration Export Settings page 201 Connection Groups page 205 Date and Time Settings page 209 Department Settings page 211 Devices Settings page 215 Diagnostics Settings page 217 Dial Plan Settings page 223 ...

Page 184: ...ach Me Anywhere Settings page 311 Restart Shutdown Settings page 317 Restore Settings page 319 Search Settings page 323 Setup Mode Settings page 327 Sites Settings page 329 System Notifications Settings page 361 Summary Settings page 363 Upgrade Settings page 365 Installed Software Settings page 371 Usage Profiles Settings page 373 User Settings page 385 User Preferences Settings page 393 Voice Fe...

Page 185: ...For authorization the user or department must be in either the same or an associated pickup group and should know the Group Pickup Number Soft clients like webex connect and cucirtx do not support multiple call pickup groups Note Table 22 Settings on the Add or Edit Call Pickup Group Page on page 165 describes the settings on the Add or Edit Call Pickup Groups page Users Phones Call Pickup Groups ...

Page 186: ...not included in the current pickup group Last Name Department Last name in the case of a user or the department name in the case of the latter First Name First name of the user User Department ID Unique identity of the user or department Assigned Call Pickup Group Specifies the pickup group to which the user or department belongs Users or departments can be assigned only to a single pickup group T...

Page 187: ...assigned to this pickup group that do not have Call Pickup enabled in their Usage Profile Click the Show Alllink to view the detailed list of these users and departments If there are no such pickup groups this message does not appear Note Selected Notifications Choose among No Alert Audio Alert Visual Alert or Audio and Visual Alert as the mode of alerting the user or department about a call picku...

Page 188: ...sage does not appear Note Tip Click the or button to move the selected group from the Available list to the Selected list or vice versa Tip The priority in which the pickup is handled can be determined by ordering the groups accordingly in the Selected monitored groups list The higher a group is in the Selected list the higher the priority it has for pickup and vice versa Selected Click to save th...

Page 189: ... the default password that comes with your system Enter values that are difficult to guess and remember your new username and password because the password does not display in the Change Password page After you complete the Cisco Business Edition 3000 First Time Setup Wizard you use the Cisco Business Edition 3000 Administrative Interface to change the administrator username and password System Se...

Page 190: ... not repeat or include the alias username or extension Does not consist of 3 consecutive characters or numbers for example passwords such as 654 or ABC New Password Confirm New Password Secure Shell These settings display in the Cisco Business Edition 3000 Administrative Interface only Do not update this field unless Cisco Technical Center TAC instructs you to do so Cisco Technical Assistance Cent...

Page 191: ...pleted troubleshooting update this page to delete the username and password Caution Enter the password for a secure shell user in the Password field Enter the password again in the Confirm Password field The system displays the password as dotted text although the password is not encrypted when it gets sent to the phone Note Password Confirm Password Administration Guide for Cisco Business Edition...

Page 192: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 172 OL 27022 01 ...

Page 193: ...at are displayed when you select Attendant Group Table 24 Field descriptions for Attendant Group Description Setting The Available lists includes all the users from the phone list who are not on the Selected list The Available list contains Last Name Displays the last name of the user First Name Displays the first name of the user User ID Displays user identity Available The Add option moves a use...

Page 194: ...e Displays the last name of the user First Name Displays the first name of the user User ID Displays user identity Selected The Save option associates or dissociates users on the Attendant Group page Save The Reset option discards any unsaved changes Reset Administration Guide for Cisco Business Edition 3000 Release 8 6 4 174 OL 27022 01 ...

Page 195: ...uto Attendant with One Menu for All Hours Select this option to specify the generic auto attendant settings for all hours The following table describes the settings that display when you select Auto Attendant with One Menu for All Hours Table 25 Field descriptions for Auto Attendant with One Menu for All Hours mode Description Setting Displays the extension that users can dial for auto attendant T...

Page 196: ...for voicemail and then pressing the star key If voicemail is disabled enter the auto attendant number Press star key to sign in to voicemail and then press star key again to use Dial by Name Enabled for All Callers If you select this option you can use Dial by Name for both internal and external callers If voicemail is enabled internal users use Dial by Name by first entering the pilot extension n...

Page 197: ... Transfer to drop down list box select another extension and save it Note Transfer to Auto Attendant with Different Menus for Open and Closed Hours This option allows you to have separate auto attendant settings for business and closed hours When you select this option the following tabs are displayed Business Hours The first table describes the settings that are displayed on the Business Hours ta...

Page 198: ...me Check this check box if the office is closed on a particular day for example Sunday The Start Time and End Time drop down lists are disabled if you check this Closed All Day Open Hours Menu and Closed Hours Menu tabs display the same fields but these tabs allow you to specify different auto attendant settings for open and closed hours Administration Guide for Cisco Business Edition 3000 Release...

Page 199: ...r voicemail and then pressing the star key If voicemail is disabled enter the auto attendant number Press star key to sign in to voicemail and then press star key again to use Dial by Name Enabled for All Callers If you select this option you can use Dial by Name for both internal and external callers If voicemail is enabled internal users use Dial by Name by first entering the pilot extension num...

Page 200: ...elect the Dial by Name option to dial the user directly Keys and are assigned for Cancel and Enter respectively Key Select Dial by Name or the extension If you update or delete a user extension on the User page and that extension is configured for the Transfer to setting on the Auto Attendant page the Auto Attendant page displays that the extension is invalid for the setting From the Transfer to d...

Page 201: ...sion that is running on your server The backup does not back up your call detail records To save call detail records you must export them in csv format Monitoring Call Detail Reports Table 28 Settings on the Backup page Description Setting To store your tar file to a USB hard disk click Storage Device Connected to System USB Port and browse to the location where you want to store the file When you...

Page 202: ...e one of the servers but you must contact the vendor for support Open SSH refer to http sshwindows sourceforge net Cygwin refer to http www cygwin com Titan refer to http www titanftp com Cisco does not support using the SFTP product freeFTPd because of the 1 GB file size limit on this SFTP product For issues with third party products that have not been certified through the CTDP process contact t...

Page 203: ...rs Phones Users You may not be aware when an end user makes a change to speed dials so you may want to back up your system occasionally to ensure that the latest changes are backed up You identified a problem with the tar file that is backed up to the USB hard disk or SFTP server You identified a problem with the USB hard disk or SFTP server and your tar file is not available or is not functional ...

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Page 205: ...pplication server for analysis and billing When the CDR Offloading is configured and enabled CDRs are offloaded to the remote application server once per minute By default Cisco Business Edition 3000 automatically manages Call Detail Reports according to the automated system settings However administrators can override the default settings in order to create customized call classification rules Ad...

Page 206: ...ic dates Table 30 Settings on the Summary tab Description Setting For the dates that you select for the date range this table displays the total minutes for gateway calls which are calls that goes through the gateway to the PSTN You can also view the average call per minute and the number of calls that go through the gateway Table for Gateway Calls This table displays data including the number of ...

Page 207: ...er from the Filter drop down list box enter a value in the field next to the Filter drop down list box and click Go To find all records click Go without selecting any search criteria Filter To search for the call detail records within the date range that you specified click Go Go To remove text that you entered for the search criteria click Clear Filter Clear Filter Select the maximum number of re...

Page 208: ... the other column displays as blank The column that display the reason indicates which side of the call terminated the call Tip Called Number This column displays the phone number of the called party Final Number This column displays the phone number of the final destination of the call Device This column displays the name of the device gateway or phone of the called party If the gateway displays ...

Page 209: ...u are viewing and the total number of pages of records for example Page 1 of 2 indicates that you are displaying page 1 and that 2 total pages of records exist To go to another page of records enter the page number Page Click this button to open the Customize Call Classification window In the Customize Call Classification window you can customize how Cisco Business Edition 3000 classifies calls fo...

Page 210: ...e remote server to which you want to send CDRs IP Address Enter the username of the remote server User Name Choose the protocol either FTP or SFTP that you want to use to send the CDR files to the configured remote servers Protocol Enter the directory path or click Browse to navigate to the remote server to which you want to send the CDRs You should end the path that you specify with a or dependin...

Page 211: ... Number Pattern Syntax to view a list that displays the syntax that you can use in the Matching Number Pattern field Show Number Pattern Syntax In the two drop down list boxes choose both an operator value and a numerical value to create a formula that Cisco Business Edition 3000 applies against the number of digits in the called number For example a formula of 9 indicates that Cisco Business Edit...

Page 212: ...sification rules Cisco Business Edition 3000 checks the pattern at the top of the list first Up and Down Arrows Click OK to save your configuration changes OK Click Cancel to cancel the configuration and return to the previous screen Cancel Administration Guide for Cisco Business Edition 3000 Release 8 6 4 192 OL 27022 01 Customize Call Classification Settings ...

Page 213: ...h the Cisco Business Edition 3000 Table 33 Settings on the Carrier Selection Profiles Page Description Settings Specifies the name of the Carrier Selection Profile Name Specifies the description of the Carrier Selection Profile Description Specifies the selection codes that are configured for this profile The order of the code appears as follows 1 Long Distance Fixed code 2 Long Distance Mobile co...

Page 214: ...ion code must contain a maximum of 2 digits only Note Long Distance Mobile Enter the carrier selection code for long distance international calls Carrier selection code must contain a maximum of 2 digits only Note International PSTN Connections This option allows you to choose from a list of PSTN connections that are available on the Cisco Business Edition 3000 to associate with the Carrier Select...

Page 215: ... save the configuration for the Carrier Selection Profile click Save Save To discard your changes or reset the configuration click Reset Reset Administration Guide for Cisco Business Edition 3000 Release 8 6 4 OL 27022 01 195 ...

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Page 217: ...the Cisco Business Edition 3000 server is located The country that you select determines the dial plan that is used by the system Cisco recommends that all users set their supported browsers to the locale that is selected on this page so that the text displays as expected Cisco does not support other browser controls including the Print Back Forward Refresh buttons with any Cisco Business Edition ...

Page 218: ... a country pack which includes the locale tones and dial plan for a country Country Pack supports the following countries North American Numbering Plan India United Kingdom China Australia France Russia Canada and Mexico Note To install a country pack obtain the country pack from www cisco com and copy it to your PC desktop or a USB flash drive If you plan to install the country pack from a USB fl...

Page 219: ...formation from the database provides status of Cisco Extension Mobility usage To create another report click the Extension Mobility Report menu option again Tip Table 35 Categories on the Cisco Extension Mobility Reports page Description Category This section lists the number of phones where Cisco Extension Mobility is enabled and the number of users that are currently logged into Cisco Extension ...

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Page 221: ...mation and for a configuration checklist see the Exporting Your Data and Importing to Cisco Unified Communications Manager Business Edition 5000 on page 160 Table 36 Settings on the Configuration Export page Description Setting To export your configuration data to a USB flash drive or USB hard disk click Storage Device Connected to the System USB Port and browse to the location where you want to c...

Page 222: ... using GlobalSCAPE with supported Cisco Unified Communications versions refer to the following URL http www globalscape com gsftps cisco aspx Cisco uses the following servers for internal testing You may use one of the servers but you must contact the vendor for support Open SSH refer to http sshwindows sourceforge net Cygwin refer to http www cygwin com Titan refer to http www titanftp com Cisco ...

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Page 225: ...haracters and can contain only alphanumeric characters periods underscores _ hyphens or space By default there are 2 system generated connection groups All Connections A system generated connection group which includes all the gateways in the system listed in the order of SIP connections MGCP connections PRI connections CAS connections and SPA analog gateways Sitename Connections A system generate...

Page 226: ...t edit or delete this connection group Note Edit Click to edit the settings of the corresponding connection group Refer to the parameters explained under the Add Connection Group Information for editing the connection groups If the connection group is empty calls from site will not work correctly Note Delete Click to delete the connection group from Cisco Business Edition 3000 A connection group m...

Page 227: ...red connection and click Add to route the PSTN calls Add Select the connection in the required area and click Remove to remove the connection group Remove Click Add All to select and add all the available PSTN connections Add All Click Remove All to select and remove all the selected PSTN connections Remove All Click Save to save your changes Save Click Reset to discard your changes and display th...

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Page 229: ...e Setup Wizard you access the Cisco Business Edition 3000 Administrative Interface to update the date and time for the system System Settings Date Time Table 38 Settings on the Date and Time page Description Setting This setting which is read only displays the country where your central site and server are located Country This setting which is read only displays the locale that is running on your ...

Page 230: ...t Cisco Business Edition 3000 to synchronize its date and time with an NTP server leave this box unchecked Set date and time automatically using time server NTP Click the calendar icon and select a date from the calendar that displays You can also enter a date in MM DD YYYY format System Date To specify the time click the field and either enter a new time or select a time from the drop down list b...

Page 231: ...want all phones in break rooms to use the same phone features create departments for break rooms Departments do not get assigned to specific users they are intended for phones in public spaces Table 39 Settings on the Department page Description Setting Enter the name of the department This name describes the purpose of the department and the name displays in the Departments search page Enter up t...

Page 232: ... incoming calls for the phone to another number enter the phone number including an outside dial code area code and so on in the Call Forward All field Enter a phone number as if you were placing a call on the phone The first row specifies the primary line for the phone To make a secondary line the primary line click the arrow icon The secondary line moves to the top of the list and becomes the ne...

Page 233: ...Label field enter any characters In the Phone Number field enter a phone number that includes an outside dial code area code and so on Enter a phone number as if you were placing a call on the phone 2 To reorder the speed dials click the arrows 3 Save your changes To clear the data that you entered for a speed dial click the x button then click Save to save your changes The phone button template t...

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Page 235: ...ices page Connections Devices You can edit both MCS7890 C1 and ISR2901 device type gateways You can delete only ISR2901 device type gateways Note Table 40 Settings On the Devices page Description Setting Specifies the name of the gateway device The name can include up to 24 characters in any language but it cannot include double quotes percentage sign ampersand back slash or angle brackets Name Sp...

Page 236: ...ete to delete the gateway You cannot delete MCS7890 C1 gateway You can delete only ISR2901 gateway If you delete a gateway all the PSTN connections corresponding to the gateway will be deleted Warning Generate CLI Commands Click to generate commands to configure ISR2901 gateways Copy the CLI commands to the IRS2901 telnet or a serial interface command line to configure the gateway You need to gene...

Page 237: ...e information see the How to Diagnose a Problem on page 413 The following topics contain information about the tabs and settings that are displayed on the Diagnostics page Monitoring Diagnostics Collect Logs page 217 USB Flash Drive page 218 Packet Capture page 219 Ping page 220 Gateway Loopback page 220 PCM Capture page 221 Collect Logs The following table describes the settings that you can use ...

Page 238: ...eneration When the log file is complete a link displays that you can click to download the file to your PC The link contains the time and date that the log file was created Be sure to download the file to a location on your PC that contains enough disk space to accommodate the size of the log file Tip Generate Log File USB Flash Drive Cisco USB flash drive allows you to perform the server diagnost...

Page 239: ...plays the current date and packet capture start time If the packet capture file exists on a system the following warning message appears You can keep only one packet capture file on the server at a time If you generate a new one the existing file will be replaced with the new one Warning While the packet capture is running you can also attempt to reproduce the problem Start Packet Capture To stop ...

Page 240: ...n To start a ping session click the Start Ping button Ping stops automatically after reaching the specified iteration number The output shows the results of the Ping Attempts with the results summarized at the end Start Ping After you click the Start Ping button the button label changes to Cancel Ping and allows you to cancel the ping session Ping statistics will not be available if ping is cancel...

Page 241: ...put a port in loopback mode the gateway to which that port belongs is unregistered You can verify this through the Health Summary page You cannot enable loopback if the gateway for that port is not configured Tip Enable Loopback When your service provider completes the testing and asks you to disable loopback click Disable Loopback to recover the port from loopback After you click this option it c...

Page 242: ...nly when PCM Capture is started successfully Note Disable PCM Capture A link allows you to download the compressed trace file to your PC The naming convention of the PCM capture file is pcm_capture_ hostname _ callednumber _ yyyy_MMM_dd _ time tar gz The downloaded archive contains a TCID txt file that explains the procedure for extracting audio information from trace Note Download the capture fil...

Page 243: ...age 223 Translation Rules Settings page 226 Block Rules Settings page 228 Abbreviated Dialing Settings page 230 Application Dial Rules Tab Settings page 232 Dial Plan Settings On the Dial Plan page you can configure the main business number for the company the extension length and extension range and access codes that the user presses to perform certain tasks such as accessing the operator The fol...

Page 244: ...r last digit of the Main Number which is 8 in this case So the Default Allowed Extensions would be the value 8000 8999 Default Allowed Extensions Enter if required additional extension number range For example 5000 5999 You can enter more than one range separated by commas Additional Allowed Extensions Enter the pilot extension number for voicemail and auto attendant This number is based on the ex...

Page 245: ...pdate the Digit Discard Instructions and Calling Party Transformations defined for PSTN connection if the management of these settings is set to Manual Outside Dial Code Enter the number that the user must press on the phone when the user uses some features such as call park call pickup and Meet Me conferences Feature Dial Code Show Advanced Settings Hide Advanced Settings Advanced Settings Inform...

Page 246: ...imports Blocking Abbreviated Dialing Rules if they are all in the Cisco provided xls data configuration file you can click the button in either Abbreviated Dialing page to import both users and phones The system always imports all at the same time if all are in the file You can import Blocking Abbreviated Dialing Rules from any of the tabs on System Settings Dial Plan page Import Blocking Abbrevia...

Page 247: ...g and translation are performed Note 2 In the outgoing number field enter the string of digits that you want Cisco Business Edition 3000 to translate for the incoming number extension This string may not be unique the string may be used for multiple outgoing numbers 3 Enter a description that indicates the purpose of the translation rule 4 To add more translation rules click the icon To delete a t...

Page 248: ...date the Cisco provided xls data configuration file attempt the import again through the Dial Plan pages Clicking Import Blocking Abbreviated Dialing Rules imports Blocking Abbreviated Dialing Rules if they are all in the Cisco provided xls data configuration file you can click the button in either Abbreviated Dialing page to import both users and phones The system always imports all at the same t...

Page 249: ...gits must not exceed the total number of digits The beginning digits must not exceed more than 24 characters Use Plus symbol as prefix for configuring E164 numbers Note Beginning Digits Enter the total number of digits in the called party number Total Digits This value is generated as the Total Digits and the Beginning Digits are populated The beginning digits are appended with d to make the total...

Page 250: ...uration file attempt the import again through the Dial Plan pages Clicking Import Blocking Abbreviated Dialing Rules imports Blocking Abbreviated Dialing Rules if they are all in the Cisco provided xls data configuration file you can click the button in either Abbreviated Dialing page to import both users and phones The system always imports all at the same time if all are in the file You can impo...

Page 251: ...gth is sum of the number of digits in the final outgoing number field and the number of digits specified in the Final Outgoing Number drop down list The total number of digits by the user cannot exceed the outgoing number length Note Outgoing Number Length Enter a description to identify the abbreviated dialing rule The description can include up to 50 characters in any language but it cannot incl...

Page 252: ...e import again through the Dial Plan pages Clicking Import Blocking Abbreviated Dialing Rules imports Blocking Abbreviated Dialing Rules if they are all in the Cisco provided xls data configuration file you can click the button in either Abbreviated Dialing page to import both users and phones The system always imports all at the same time if all are in the file You can import Blocking Abbreviated...

Page 253: ...ng of the calling number Cisco Business Edition 3000 compares these digits against the digits in the calling number in order to determine if the application dial rule applies to this calling number For example if you enter 972 in the text box Cisco Business Edition 3000 checks to see if the calling number begins with 972 If the digits do not match Cisco Business Edition 3000 does not apply the dia...

Page 254: ... rule Action To change the order in which Cisco Business Edition 3000 applies application dial rules highlight one of the dial rules and click the Move to button Move to Click Save to save your changes Save Click Reset to discard your changes and display the saved data Reset Administration Guide for Cisco Business Edition 3000 Release 8 6 4 234 OL 27022 01 Application Dial Rules Tab Settings ...

Page 255: ...able 51 Settings on the Hunt List page Description Setting Enter the extension that serves as the pilot for the hunt list This extension serves as the trigger for hunting to begin When this extension is called Cisco Business Edition 3000 uses the method that is specified in the Hunt Type setting to distribute the call to an extension in the hunt list Enter an extension that is in the dial plan but...

Page 256: ...iness Edition 3000 most recently extended a call If the nth member is the last member of a hunt list Cisco Business Edition 3000 distributes a call starting from the top of the hunt list Longest Idle Time If you choose this distribution algorithm Cisco Business Edition 3000 only distributes a call to idle members starting from the longest idle member to the least idle member of a hunt list Broadca...

Page 257: ... and down arrows Extensions If no members of the hunt list are available to answer a call you can forward the call to another extension Check the check box and select the extension where you want to forward the call If you select Auto Attendant from the drop down list your calls will be forwarded to the Auto Attendant For internal users if voicemail is disabled the calls get forwarded to Auto Atte...

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Page 259: ...If the status does not match the status message and icon get updated on the page For example if an issue occurred and the system check indicates that the issue resolved itself the status for the subsystem changes from a red cross to a green check mark Multiple issues may display at the same time for a subsystem In this case you can troubleshoot each issue separately by clicking Troubleshooting inf...

Page 260: ...connecting properly to the telephony network and so on Telephony Network Connection This category displays status information for your internal network for example this category identifies issues with IP addresses DNS and host configuration Internet Connection This category displays the status of registered devices in the internal network such as phones gateways and trunks If the number of registe...

Page 261: ...ystem Settings License page The system uses consumes a unit in the license file after a phone configuration is added The system comes automatically installed with a certain number of license units you must have a certain number of units that the system can use before you install additional licenses To install additional licenses before the user and phone configuration is added you can install the ...

Page 262: ...ses To install additional licenses as determined by the system and displayed in the bar chart you can click Install Licenses and browse to the location where the licenses are installed either on your desktop or on a USB flash drive You can only install one license file at a time Before you install licenses review licensing interactions and restrictions in the Interactions and Restrictions on page ...

Page 263: ...audio source files System Settings Music On Hold Table 54 Settings on the Music On Hold page Description Setting This link displays the name of the music on hold file that is currently installed The default file that is installed is SampleAudioSource To listen to the audio source file click the link and download the file to your desktop Uploaded Audio Source To upload an audio source file from you...

Page 264: ...ption Setting To upload the file to the server click Upload Upload If you do not want to upload the file click Cancel Cancel Administration Guide for Cisco Business Edition 3000 Release 8 6 4 244 OL 27022 01 ...

Page 265: ...dition 3000 Administrative Interface to update the network information Connections Network After you update the Network Settings section and click Save the server automatically reboots and any calls that are in progress may drop For DNS make sure that you map the IPv4 address of the Cisco Business Edition 3000 server to the hostname on the DNS server Cisco recommends that you update the DNS server...

Page 266: ...ding and conferencing issues Note IP Address Media Resources This field is available for MCS7890 C1 only Note Enter the subnet mask which allows you to identify the part of an IP address reserved for the network The subnet mask must be in the format ddd ddd ddd ddd where ddd is a value between 0 and 255 except 0 0 0 0 Subnet Mask Enter the default gateway which represents a network point that acts...

Page 267: ...ettings for your NIC select Auto Negotiate Also to configure a speed of 1000 megabits per second Mbps and have it supported by the opposite access point you must select Auto Negotiate because 1000 Mbps cannot be configured manually explicit speed and duplex settings are ignored and full duplex is chosen if 1000 Mbps is negotiated If you do not select Auto Negotiate make sure that you set the speed...

Page 268: ...3000 server when you cannot access the Cisco Business Edition 3000 Administrative Interface For more information see the Using the Cisco Network Configuration USB Flash Drive on page 128 Save File When you edit data in the record click Save to save your changes Save When you edit data in the record click Reset to discard your changes and display the saved data Reset Administration Guide for Cisco ...

Page 269: ...phone configuration is saved the license for the phone is used consumed by the system To determine the number of licenses that are available and used for your system see the Manage Licenses page Maintenance Manage Licenses Table 56 Settings on the Phones page Description Setting The registration status indicates whether the phone is connected to the Cisco Business Edition 3000 server over the netw...

Page 270: ...this field displays enter the MAC address for the Cisco VG224 Analog Phone Gateway You cannot update this field in the Edit Phone page Gateway MAC Address If this field displays select the port that you plan to use when you connect the Cisco VG224 Analog Phone Gateway to the system You cannot update this field in the Edit Phone page and only the ports that are available for use display in the list...

Page 271: ...ons You can add customized phone applications that provide information on weather stocks company news and so on Users access these phone applications on the phone by using the services and directories buttons or menu options availability varies by phone model When a user presses the services button or chooses the services menu item a menu of configured phone applications displays The user then cho...

Page 272: ...n For Cisco provided default applications the URL displays as Application Cisco name of application by default for example Application Cisco CorporateDirectory You can modify the URL for default applications to point to a custom application for example if you use a custom corporate directory you can change Application Cisco CorporateDirectory to the URL for your custom directory Enter up to 512 al...

Page 273: ...l tasks immediately after the Cisco Business Edition 3000 First Time Setup Wizard completes The Post Setup Wizard allows you to perform the following tasks Immediately import users and phones in bulk from the Cisco provided xls data configuration file Immediately obtain the CLI commands that you must issue on the gateway Perform other recommended tasks such as backups For more information on the P...

Page 274: ...tem After the attempt occurs Cisco Business Edition 3000 displays a report that indicates whether the insertion succeeded or failed The report indicates the number of phones and users that successfully got inserted the number of phones and users that failed to get inserted and the reason why the insertion failed If errors failures occur you can save the errors to an csv file so that you can correc...

Page 275: ...r information on issuing commands on the gateway refer to the gateway documentation To save the commands to file use a text editor and verify that the CLI commands display correctly in the file after you save it In some cases such as with Microsoft NotePad the commands may not display in a format that can be used later for copying and pasting When you copy the commands make sure that you copy all ...

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Page 277: ...n 3000 For DNS make sure that you map the IPv4 address of the Cisco Business Edition 3000 server to the hostname on the DNS server Cisco recommends that you update the DNS server before you change the hostname or IP address on the Network page If you update the IP address for the server you need to reissue the CLI commands that are listed on the Gateway page System Settings Gateway Caution PSTN Co...

Page 278: ...to view or edit the advanced settings for the PSTN connection Click Save to save the changes Click Reset to revert to the previous saved configuration Edit Click the Delete link corresponding to the PSTN connection to delete the existing connection A warning message appears indicating that the connection will be deleted and calls through that connection will be dropped You can choose either to del...

Page 279: ...C1 internal gateway The device name is auto filled with internal gateway This option is not available for Cisco MCS7816 I5 Note ISR2901 Select this option to configure an IRS2901 gateway Cisco Unified Border Element CUBE Select this option to configure CUBE as a gateway for SIP connections Session Border Controller Select this option to configure a session border controller as a gateway for SIP co...

Page 280: ...DNS for the gateway check the Enable DNS resolution check box and enter the primary and secondary DNS servers The IP addresses of primary and secondary DNS servers must be in the format ddd ddd ddd ddd where ddd is a value between 0 and 255 except 0 0 0 0 For DNS make sure that you map the IPv4 address of the Cisco Business Edition 3000 server to the hostname on the DNS server Cisco recommends tha...

Page 281: ...ddd where ddd is a value between 0 and 255 except 0 0 0 0 IP Settings To enable DNS for the gateway check the Enable DNS resolution check box and enter the primary and secondary DNS servers The IP addresses of primary and secondary DNS servers must be in the format ddd ddd ddd ddd where ddd is a value between 0 and 255 except 0 0 0 0 For DNS make sure that you map the IPv4 address of the Cisco Bus...

Page 282: ...rder Element CUBE default if the Connection Type is SIP Trunk Cisco Digital Access E1 R2 if the Connection Type is E1 R2 If you have installed a Connection Pack the associated service provider name will appear in the list Note SPA8800 if the Connection Type is FXO Click Next to go to the Connection Settings page Provider Connection Settings The following table describes the settings on the connect...

Page 283: ...ction Type SIP Trunk on page 283 Connection Type FXO on page 294 Connection Type E1 R2 on page 300 Connection Type E1 PRI The following table describes the settings on the Add PSTN Connection Connection Settings page when your chosen Connection Type is E1 PRI Table 65 Settings On the Connection Settings page for E1 PRI connection type Description Setting Connection Settings Select the communicatio...

Page 284: ...Taiwan and Japan mu law Use for North America Hong Kong Taiwan and Japan PCM Type Select the line coding from one of the following High Density Bi polar 3 HDB3 Alternate mark inversion AMI Line Coding Select the multiframe format of the span from one of the following Cyclic Redundancy Check 4 CRC4 Non Cyclic Redundancy Check 4 NonCRC4 Framing Select whether to enable or disable echo cancellation E...

Page 285: ...are enabled on a system and the Inhibit Restarts at PRI Initialization check box is unchecked For example set the first five cards to 0 and set the next five cards to 16 Wait 2 seconds before bringing them in service Delay for first restart ticks Enter the time between restarts The delay occurs when a PRI RESTART is sent if the Inhibit Restarts check box is unchecked Delay between restarts ticks A...

Page 286: ...E for voice messaging integration only If your configured voice messaging system supports Redirecting Number IE you should check the check box Redirecting Number IE Delivery Outbound Check this check box only if users are not receiving ringback tones on outbound calls When this check box is checked the Cisco Business Edition 3000 sends Q 931 Setup messages out digital that is non H 323 gateways wi...

Page 287: ...co recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan You may need to change the default in Europe because Cisco Business Edition 3000 does not recognize European national dialing patterns You can also change this setting when you are connecting to a PBX that expects the called directory number to be ...

Page 288: ...ou are dialing a subscriber by using a shortened subscriber number Calling Party IE Type Unknown Select the format for the numbering plan in called party directory numbers Cisco Business Edition 3000 sets the called DN numbering plan Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan You may nee...

Page 289: ...work Unknown Use when the dialing plan is unknown Calling Numbering Plan Outbound Call Routing Information From the drop down list choose the discard digit instructions to use for outbound call routing for the PSTN connection Choose one of the following from the drop down list and click Save Automatic Select this option to use the digit discard instructions based on the dial plan and retain the sy...

Page 290: ... Transformations Settings on page 310 Set Manually Select this option to manually configure the calling party transformation pattern Click Edit to edit the digit discard instructions The Calling Party Transformation patterns will not displayed until the PSTN connection has been created You must configure the PSTN connection and then edit to view or modify the transformation pattern Note The callin...

Page 291: ...nd which you will have to lease the entire channel range Note Enable Channel Ranges Connection Type T1 PRI The following table describes the settings on the Add PSTN Connection Connection Settings page when your chosen Connection Type is T1 PRI Table 66 Settings On the Connection Settings page for T1 PRI connection type Description Setting Connection Settings T1 PRI spans provide several options d...

Page 292: ...mat SF Framing Select whether to enable or disable echo cancellation Echo Cancellation If an issue occurs with echo cancellation select a value to address the issue Choose one of the following values 24 32 48 64 128 available with MCS7890C1 internal gateway only This option is available only if echo cancellation is enabled Note Coverage ms Select the order in which channels or ports are enabled fr...

Page 293: ... Enter the time between restarts The delay occurs when a PRI RESTART is sent if the Inhibit Restarts check box is unchecked Delay between restarts ticks A RESTART or SERVICE message confirms the status of the ports on a PRI span If RESTART or SERVICE messages are not sent Cisco Business Edition 3000 assumes the ports are in service When the D Channel successfully connects with another PRI D Channe...

Page 294: ...ing ringback tones on outbound calls When this check box is checked the Cisco Business Edition 3000 sends Q 931 Setup messages out digital that is non H 323 gateways with the Progress Indicator field set to non ISDN This message notifies the destination device that the gateway is non ISDN and that the destination device should play in band ringback This problem usually associates with a Cisco Busi...

Page 295: ...t which directory number is sent Select one of the following options Originator Send the directory number of the calling device First Redirect Number Send the directory number of the redirecting device Last Redirect Number Send the directory number of the last device to redirect the call First Redirect Number External Send the directory number of the first redirecting device with the external phon...

Page 296: ...g when you are connecting to a PBX that expects the called directory number to be encoded to a non national type numbering plan Select one of the following options Cisco Business Edition 3000 Use when the Cisco Business Edition 3000 sets the directory number type Unknown Use when the dialing plan is unknown National Use when you are dialing within the dialing plan for your country International Us...

Page 297: ...ou are dialing a subscriber by using a shortened subscriber number Calling Party IE Type Unknown Select the format for the numbering plan in called party directory numbers Cisco Business Edition 3000 sets the called DN numbering plan Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan You may nee...

Page 298: ...Use when the dialing plan is unknown Calling Numbering Plan Outbound Call Routing Information From the drop down list choose the discard digit instructions to use for outbound call routing for the PSTN connection Choose one of the following from the drop down list and click Save Digit Discard Instruction Automatic Select this option to use the digit discard instructions based on the dial plan and ...

Page 299: ... Transformations Settings on page 310 Set Manually Select this option to manually configure the calling party transformation pattern Click Edit to edit the digit discard instructions The Calling Party Transformation patterns will not displayed until the PSTN connection has been created You must configure the PSTN connection and then edit to view or modify the transformation pattern Note The callin...

Page 300: ...u will have to lease the entire channel range Note Enable Channel Ranges Connection Type T1 CAS The following table describes the settings on the Add PSTN Connection Connection Settings page when your chosen Connection Type is T1 CAS Table 67 Settings On the Connection Settings page for T1 CAS connection type Description Setting Connection Settings Show Advanced Settings Hide Advanced Settings Int...

Page 301: ...evel of the signal You can increase the volume of a signal coming into the gateway by either increasing input gain or decreasing attenuation You can decrease the volume of the incoming signal by either decreasing the input gain value or increasing the output attenuation The minimum value is 6 and the maximum value is 14 Input Gain dB Attenuation is measured in decibels and the lower the number the...

Page 302: ...lly Select this option to customize the digit discard instructions Click Edit to edit the digit discard instructions The digit discard instructions that appears depend on the numbering plan that you choose from the Dial Plan drop down list on the System Settings Dial Plan General tab For information on configuring the digit discard instructions see Digit Discard Instructions Settings on page 308 D...

Page 303: ...Calling Party Transformation patterns will not displayed until the PSTN connection has been created You must configure the PSTN connection and then edit to view or modify the transformation pattern Note The calling party transformation patterns that appears when you edit the PSTN connection depend on the numbering plan that you choose from the Dial Plan drop down list on the System Settings Dial P...

Page 304: ...ion The Session Level Bandwidth Modifier specifies the maximum amount of bandwidth needed when all the media streams are used There are three Session Level Bandwidth Modifiers Transport Independent Application Specific TIAS Application Specific AS and Conference Total CT Select one of the following options to specify which Session Level Bandwidth Modifier to include in the SDP portion of SIP Early...

Page 305: ...x to play local ringback on the calling phone and connect the media upon receipt of the 200 OK response Even though the phone that is receiving ringback is the calling phone you need the configuration on the called device profile because it determines the behavior Note Disable Early Media when 180 Ringing message received The parameter allows the system to accept a signal from Microsoft Exchange t...

Page 306: ... if both out of band and RFC 2833 should be used for DTMF If the peer endpoint supports both out of band and RFC 2833 Cisco Business Edition 3000 will negotiate both out of band and RFC 2833 DTMF methods As a result two DTMF events would get sent for the same DTMF keypress one out of band and the other RFC 2833 Note DTMF Signaling Method This field configures SIP Rel1xx which determines whether al...

Page 307: ...n be enabled Checking this check box is not required for the Open Recording Architecture ORA SIP header enhancements to the Recording feature to work Enabling this option allows the recorder to coordinate recording sessions for conference calls Deliver Conference Bridge Identifier Cisco Business Edition 3000 uses the following as supplementary services Calling Line ID Presentation CLIP CLIR To all...

Page 308: ...gits Enabled Choose whether you want the Cisco Business Edition 3000 to allow or restrict the display of the calling party phone number on the called party phone display for this SIP route pattern Default If you do not want to change calling line ID presentation Allowed If you want Cisco Business Edition 3000 to allow the display of the calling number Restricted If you want Cisco Business Edition ...

Page 309: ...ontrol determines the type of header that the SIP trunk sends PAI The Privacy Asserted Identity PAI header gets sent in outgoing SIP trunk messages this value overrides the Screening indication value that comes from Cisco Business Edition 3000 PPI The Privacy Preferred Identity PPI header gets sent in outgoing SIP trunk messages this value overrides the Screening indication value that comes from C...

Page 310: ...hat comes from Cisco Business Edition 3000 ID The SIP trunk includes the Privacy id header and implies Presentation restricted for both name and number this value overrides the Presentation information that comes from Cisco Business Edition 3000 ID Critical The SIP trunk includes the Privacy id critical header and implies Presentation restricted for both name and number The label critical implies ...

Page 311: ...tem Settings Dial Plan General tab For information on configuring the digit discard instructions see Digit Discard Instructions Settings on page 308 Digit Discard Instruction Inbound Call Routing Information From the drop down list select the number of digits that will be retained in the incoming called party number Remove all but the last Enter the digits to prepend to the retained digits of the ...

Page 312: ...ated You must configure the PSTN connection and then edit to view or modify the transformation pattern Note The calling party transformation patterns that appears when you edit the PSTN connection depend on the numbering plan that you choose from the Dial Plan drop down list on the System Settings Dial Plan General tab Calling Party Transformations Redirecting Information Check this check box to a...

Page 313: ...g other Trunks or by using a different address If this check box is not checked the SIP trunk does not track the status of SIP trunk destinations When this check box is checked you can configure two request timers Enable OPTIONS ping This field configures the time duration between SIP OPTIONS requests when the remote peer is responding and the trunk is marked as In Service If at least one IP addre...

Page 314: ... default value specifies 6 Retry Count Connection Type FXO Table 69 Connection settings for SPA8800 Connection Type Description Settings Basic Parameters Also referred to as Line Number this is the corresponding FXO analog port on the SPA8800 Ports assigned to other PSTN connections are not available for selection Port This field describes the FXO connection Description This field specifies the nu...

Page 315: ...o so could prevent emergency calls from going out given that the analog line only allows one call at a time Line Usage Advanced Parameters PSTN Disconnect Detection The pick up timer in Cisco Unified Business Edition 3000 has been set to delay picking up incoming calls by 4 seconds To pick up all incoming calls ensure that all of the disconnect timers mentioned below are set to disconnect a call o...

Page 316: ...e as a CPC signal or PSTN line removal Min CPC Duration If enabled the SPA8800 device disconnects both call legs when it detects the disconnect tone from the PSTN side during a call across the device The disconnect tone varies by country and can be affected by the country of deployment chosen during First Time Setup FTS Detect Disconnect Tone Device Settings Choose between G 711 Passthrough or T 3...

Page 317: ... the digit discard instructions The digit discard instructions that appears depend on the numbering plan that you choose from the Dial Plan drop down list on the System Settings Dial Plan General tab For information on configuring the digit discard instructions see Digit Discard Instructions Settings on page 308 Digit Discard Instruction Inbound Call Routing Information From the drop down list sel...

Page 318: ...s when you edit the PSTN connection depend on the numbering plan that you choose from the Dial Plan drop down list on the System Settings Dial Plan General tab Calling Party Transformations International Control The value entered in this field should match or be slightly less than the lower limit of the ring frequency Hz used to detect the ring signal This value differs based upon the country of d...

Page 319: ...ring late or appears to be cut off Ring Indication Delay This field defines the minimum loop current that maintains the device in an off hook state If the current is lower than this value the device will enter an on hook state Operational Loop Current Min This field defines the maximum time allowed for the ring to cross between the higher and lower thresholds It is expressed as the maximum allowed...

Page 320: ...s Select Internal or External for the clock source The default value in External Clock If an issue occurs with the echo cancellation select a value to address the issue Choose one of the following values 24 32 48 64 128 The default value is 64 This option is available only if the echo cancellation is enabled Note Coverage ms Select whether to enable or disable the echo cancellation The default val...

Page 321: ...PSTN connection Choose one of the following from the drop down list and click Save Automatic Select this option to use the digit discard instructions based on the dial plan and retain the system default behavior Set Manually Select this option to customize the digit discard instructions Click Edit to edit the digit discard instructions The digit discard instructions that appears depend on the numb...

Page 322: ... been created You must configure the PSTN connection and then edit to view or modify the transformation pattern Note For information on configuring the calling party transformation see digit discard instructions see Calling Party Transformations Settings on page 310 Set Manually Select this option to manually configure the calling party transformation pattern Click Edit to edit the digit discard i...

Page 323: ... line To reduce the line loss set the output level to 0 7 5 or 15 dB Output Level dB Channel Configuration Select the order in which the channels or ports are enabled from the first lowest number port to the last highest number port or from the last to the first Valid entries include TOP DOWN first to last or BOTTOM UP last to first The default value is TOP DOWN Channel Configuration Specifies the...

Page 324: ...R2 signaling uses the A and B status bits only This parameter sets the unused C and D bits The default unused C and D bits for all countries except China is 01 For China C and D bits are 11 Unused CD Double Answer Parameters Check this check box to enable the Double Answer feature The double answer parameters allow the originating side to alert the destination and also allow time for the receiver ...

Page 325: ... compelled except that the backward signals are pulsed instead of continuous The default value is Compelled Interregister Signaling Displays the R2 line signaling type Cisco Business Edition 3000 supports only R2 Digital line signaling type ITU U Q 421 typically used for PCM systems where A and B bits are used Line Signaling General Parameters Specify the time that the gateway must wait for the al...

Page 326: ...g calls the gateway collects the category from the switch No special handling is based on the category The default value is 2 Category Any line signaling change is considered valid only if it lasts at least the length of this timer The default is 40 ms for all countries Tune this based on the interface Debounce Timer ms Sends Forward Group I 15 signal after dialing out all the DNIS digits Effectiv...

Page 327: ...e call from call charging point to the subscriber call meter in the originating exchange This pulse can be pulsed clear back 01 to 11 and back or pulsed answer 11 to 01 and back To avoid confusion with metering signals clear back signal is not allowed If metering is on Forced Release 00 is sent instead of Clear Back 11 The default value is False Metering Specify the Backward Group B congestion sig...

Page 328: ...the PSTN connection with the updated changes during the interim Copy Manual Settings from Connection This is an optional field Enter the called number pattern for Digit Discard OR Enter the pattern to match the called number against Called Number Pattern From the drop down list select the number of digits to be excluded from the beginning of the called party number Remove First Digits Enter prefix...

Page 329: ...lt in Europe because Cisco Unified Communications Manager does not recognize European national dialing patterns You can also change this setting when you are connecting to a PBX that expects the called directory number to be encoded to a non national type numbering plan Note Number Type Click Save to save the digit discard instructions to the PSTN connection Save Click Reset to the previously save...

Page 330: ...atch is found If the calling number matches the Inbound Calling Number pattern Cisco Business Edition 3000 applies the subsequent digit transformations in the Remove First Digits and Prefix with Digits fields against the calling number before forwarding the call If the calling number does not match any of the Inbound Calling Number patterns Cisco Business Edition 3000 forwards the call without app...

Page 331: ...ess Edition 3000 Administrative Interface System Settings Reach Me Anywhere SIP trunks and PRI trunks supports Reach Me Anywhere Note For more information on tasks that are performed to set up Reach Me Anywhere see Setting Up Reach Me Anywhere on page 149 The following table describes the settings on Reach Me Anywhere page Table 73 Settings on Reach Me Anywhere Page Description Setting Ring Timing...

Page 332: ...u click Delete the system prompts The ring timing set Short Delay cannot be deleted because it is configured for the users listed below The Reach Me Anywhere settings for these users must be switched to a different ring timing set before this one can be deleted Note Short Delay Moderate Delay consists of the following Ring Delay sec Answer Delay sec Ring Duration sec Click Edit to change the confi...

Page 333: ...hese users must be switched to a different ring timing set before this one can be deleted Note Long Delay You can add a new customized timing set Add Ringing Time Set The following table describes the fields for Add Ringing Time Settings Table 74 Settings on Add Ringing Time Description Field Name of the profile Short Delay Moderate Delay Long Delay Name field is mandatory Note Name The time to wa...

Page 334: ... field is mandatory Note Name The time to wait before ringing alternate number The value ranges from 1 to 30 seconds You can increment the value by 1 second Note Ring Delay sec Time to wait before allowing connection to alternate number Used to avoid immediate forwarding or voicemail pickup from alternate number The value ranges from 0 to 10 You can increment the value by 0 5 seconds Note Answer D...

Page 335: ...Description Field Click Save to save the changes Save Click Reset to discard unsaved changes Reset Administration Guide for Cisco Business Edition 3000 Release 8 6 4 OL 27022 01 315 ...

Page 336: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 316 OL 27022 01 ...

Page 337: ...Caution Table 76 Settings on the Restart Shutdown page Description Setting The active version which is read only is the current installed version of Cisco Business Edition 3000 software that is running on your server The inactive version which is also read only is the previously installed version of Cisco Business Edition 3000 software on your server The inactive version does not display if no pre...

Page 338: ...me temporarily out of service Clicking Switch Version may drop calls that are in progress Tip If you click Switch Version the system restarts and the version that is currently inactive becomes active The system takes approximately 60 minutes to switch versions after the upgrade and almost 30 minutes for subsequent switches of versions Note Switch Version Administration Guide for Cisco Business Edi...

Page 339: ...a backup tar file to restore data if you have a system failure for example you must replace your server or reinstall your server because of a system failure Table 77 Settings on the Restore page Description Setting If your backup tar file is stored on a USB hard disk click USB and browse to the location where your backup file exists USB Administration Guide for Cisco Business Edition 3000 Release ...

Page 340: ...cts with your version of software refer to the following URL http www cisco com pcgi bin ctdp Search pl For information on using GlobalSCAPE with supported Cisco Unified Communications versions refer to the following URL http www globalscape com gsftps cisco aspx Cisco uses the following servers for internal testing You may use one of the servers but you must contact the vendor for support Open SS...

Page 341: ... software that is running on your Cisco Business Edition 3000 server Make sure that the Cisco Business Edition 3000 software is installed and running on the server After an upgrade of your software you cannot restore an earlier version of a backup file because the version of software and backup file do not match Cisco recommends that you restore the data to the server before you upgrade the Cisco ...

Page 342: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 322 OL 27022 01 ...

Page 343: ... listing page because a maximum of 30 usage profiles can exist in the system Phone Applications Select Users Phones Phone Applications Hunt Lists Select Users Phones Hunt Lists Sites Select System Settings Sites The Search page acts as a listing page because a maximum of 11 sites can exist in the system You can also search for call detail records which provide you with monitoring data about calls ...

Page 344: ...age displays that indicates that no configuration was found The filter setting does not display on the Sites and Usage Profile search pages Tip Filter To search for the item s click Go This setting does not display on the Sites or Usage Profile search pages Go When you click Clear Filter the text that you entered is deleted and all configured entries display This setting does not display on the Si...

Page 345: ...or an entry you can copy some types of configuration for example usage profiles Duplicating the configuration allows you to add a new item quickly without having to enter all the information for the new item You can modify the duplicate item to create a new item Duplicate This link displays on the Phone search page only for phones where users are logged into Cisco Extension Mobility If a user forg...

Page 346: ...tion file After you update the Cisco provided xls data configuration file attempt the import again through the Search Users or Search Phones pages Clicking Import Users Phones imports users and phones if they are all in the Cisco provided xls data configuration file you can click the button in either search page to import both users and phones The system always imports all at the same time if all ...

Page 347: ...provided xls data configuration file you do not need to perform additional configuration tasks in the Cisco Business Edition 3000 First Time Setup Wizard the wizard automatically takes you to the wizard Summary page where you can review the values for your settings The following table describes the settings on the Setup Mode page Table 79 Settings on the Setup Mode page Description Setting To use ...

Page 348: ...he data on the wizard Summary page The system cannot read the data if you have changed the order of the settings in the file or changed the file extension Caution The data does not get added toCisco Business Edition 3000 until after the server restarts at the end of the wizard Cisco recommends that after you restart the server access the Cisco Business Edition 3000 Administrative Interface to dete...

Page 349: ...ated subnets for remote sites You can have up to 9 remote sites Teleworker Site A teleworker site which is optional is a site that is for workers that do not work only at the central site or branch offices teleworkers use VPN connections to connect to the central site and no router is required to contact the central site because their Internet connection provides access to the central site You can...

Page 350: ...ding to the site Edit Click to edit the corresponding site configuration Delete Click to delete the corresponding site configuration A progress bar indicates the status of the update or deletion of the site If you refresh or open a new browser window to access the Administrative Interface or the User Preferences Interface while the site is being deleted a message displays that the system update is...

Page 351: ...rity of users work in all cases the Cisco Business Edition 3000 server is located at the central site In most cases the company headquarters is the central site The Central Site can be configured during the Cisco Business Edition 3000 First Time Setup Wizard The following table describes the settings for the Central site Table 82 Configure central site Description Field General Tab Basic Site Info...

Page 352: ...defined for PSTN connection if the management of these settings is set to Manual Note Local Area Codes Enter the local mobile phone prefixes for the central site You can enter multiple local mobile phone prefixes separated by commas The local mobile phone prefix for a site consists of the first few digits of the mobile phone number and it uniquely determines the service provider and the local zone...

Page 353: ... Enter the subnet address and specify the number of subnet masks Enter subnet addresses and masks that are unique for each site To add more subnets click the Plus icon To delete subnets click the Minus icon Subnet Mask Media Access Allowed Check this check box to allow access to the conference bridge which is an internal component of the Cisco Business Edition 3000 software that is used for confer...

Page 354: ...the Cisco Business Edition 3000 Note Highest Privilege Allowed Emergency Calling Information Check this check box to allow making emergency calls from this site Emergency calls are made to the center that addresses emergencies for your municipality You can restrict whether individual users can make emergency calls by checking or unchecking the Emergency Calls check box in a usage profile Users Pho...

Page 355: ...y route all the calls from this site through the same connection group From the drop down list select the connection group through which all the calls from this site will be routed Click View Dial Plan Patterns to view the configured dial plan patterns See Dial Plan Pattern Settings on page 355 for more information about configuring Dial Plan Patterns Route all calls from this site through the sam...

Page 356: ... available to choose depends on the country pack you have installed on the Cisco Business Edition 3000 Note From the drop down list for each outside dial code and call type select the connection group through which the calls will be routed from this site Click View Dial Plan Patterns to view the configured dial plan patterns See Dial Plan Pattern Settings on page 355 for more information about con...

Page 357: ...lan Patterns on page 358 Route using a custom dial plan From the drop down list select the outside dial code to use for redial and click to call calls from this site Ensure that you select a valid connection group for this outside dial code for the PSTN calls to work correctly Note Default Outside Dial Code Call Quality Tab Call Between Sites Information Select the amount of span that you are leas...

Page 358: ...rmine whether the quality of audio and video calls or the number of total calls is more important for calls between the sites for example between the central and teleworkers site or central and branch sites Slide the scale to accommodate your decision You can use the slider to select the value Point to point video is not supported within the teleworker site or between the teleworker site and any o...

Page 359: ... site is configured a message appears indicating that the system update is currently in progress and the administrative interface will be unavailable until the update completes If an error occurs while configuring the site the system restarts to recover The failure indicates the problem with the system configuration Cisco recommends that you contact the Cisco Technical Assistance Center for assist...

Page 360: ... for your site Also ensure to update the Digit Discard Instructions and Calling Party Transformations defined for PSTN connection if the management of these settings is set to Manual Note Local Area Codes Enter the local mobile phone prefixes for the central site You can enter multiple local mobile phone prefixes separated by commas The local mobile phone prefix for a site consists of the first fe...

Page 361: ...r the subnet address and specify the number of subnet masks Enter subnet addresses and masks that are unique for each site To add more subnets click the Plus icon To delete subnets click the Minus icon Subnet Mask Media Access Allowed Check this check box to allow access to the conference bridge which is an internal component of the Cisco Business Edition 3000 software that is used for conferences...

Page 362: ...n the Cisco Business Edition 3000 Note Highest Privilege Allowed Emergency Calling Information Check this check box to allow making emergency calls from this site Emergency calls are made to the center that addresses emergencies for your municipality You can restrict whether individual users can make emergency calls by checking or unchecking the Emergency Calls check box in a usage profile Users P...

Page 363: ...ly route all the calls from this site through the same connection group From the drop down list select the connection group through which all the calls from this site will be routed Click View Dial Plan Patterns to view the configured dial plan patterns See Dial Plan Pattern Settings on page 355 for more information about configuring Dial Plan Patterns Route all calls from this site through the sa...

Page 364: ...es available to choose depends on the country pack you have installed on the Cisco Business Edition 3000 Note From the drop down list for each outside dial code and call type select the connection group through which the calls will be routed from this site Click View Dial Plan Patterns to view the configured dial plan patterns See Dial Plan Pattern Settings on page 355 for more information about c...

Page 365: ... Plan Patterns on page 358 Route using a custom dial plan From the drop down list select the outside dial code to use for redial and click to call calls from this site Ensure that you select a valid connection group for this outside dial code for the PSTN calls to work correctly Note Default Outside Dial Code Call Quality Tab Call Between Sites Information Select the amount of span that you are le...

Page 366: ...Determine whether the quality of audio and video calls or the number of total calls is more important for calls between the sites for example between the central and teleworkers site or central and branch sites Slide the scale to accommodate your decision You can use the slider to select the value Point to point video is not supported within the teleworker site or between the teleworker site and a...

Page 367: ...ystem update is currently in progress and the administrative interface will be unavailable until the update completes If an error occurs while configuring the site the system restarts to recover The failure indicates the problem with the system configuration Cisco recommends that you contact the Cisco Technical Assistance Center for assistance Note OK Click Cancel to cancel the configuration Cance...

Page 368: ...erts it from one compression type to another compression type Allow Access to Transcoder Call Settings Tab Call Privileges Information Select the calling privileges for this site The order goes from lowest privilege to highest privilege For example if you do not want the users at the sites to be able to make international calls but the users can make long distance calls select Long Distance Calls ...

Page 369: ...emergency services to correctly identify the site location as the source of emergency calls you must specify at least one ELIN This ELIN phone number must be unique to a site and be registered with its location Caution Emergency Location ID Numbers ELINs PSTN Access Information When you change the PSTN call routing options the system saves the configuration before allowing you to view or edit the ...

Page 370: ...s site through different connection groups based on the call type The various call type available are Emergency Calls Inter Cluster Calls Local Calls Toll Free Calls Long Distance Calls International Calls Service Calls Local Mobile Calls Long distance Mobile Calls Premium Calls Long Distance Collect Calls Local Collect Calls The call types available to choose depends on the country pack you have ...

Page 371: ...available to choose depends on the country pack you have installed on the Cisco Business Edition 3000 Note From the drop down list for each outside dial code and call type select the connection group through which the calls will be routed from this site Click View Dial Plan Patterns to view the configured dial plan patterns See Dial Plan Pattern Settings on page 355 for more information about conf...

Page 372: ... a valid connection group for this outside dial code for the PSTN calls to work correctly Note Default Outside Dial Code Call Quality Tab Call Between Sites Information Select the amount of span that you are leasing from your service provider for your Internet and intranet connectivity Bandwidth Between Sites Check box to enable video calls between sites Disabled for Teleworker sites Note Video En...

Page 373: ...he scale to accommodate your decision You can use the slider to select the value Quality Quantity Tradeoff Click Save to save your changes A progress bar indicates the status of the site configuration If you refresh or open a new browser window to access the Administrative interface while the site configuration is being updated a message displays that the system update is currently in progress and...

Page 374: ...pate during PSTN calls You can configure Logical Partitioning on Cisco Business Edition 3000 if installed in countries enforcing the Telecom Regulations The following table describes the settings that display on the Edit Logical Partitioning page Table 85 Settings on Edit Logical Partitioning page Description Field PSTN Access Restrictions Choose this to prevent a phone in a remote site participat...

Page 375: ...status of loading the dial plan patterns to this site If you refresh or open a new browser window to access the Administrative Interface or the User Preferences Interface while the pattern is updated a message displays that the system update is currently in progress and the administrative interface will not be available until the dial plan patterns are updated If there is a failure while loading t...

Page 376: ...er of digits that are trimmed from the pattern Trim Leading Digits Specifies the translation of the pattern after trimming the leading digits Translation Specifies the routing destination for the calls Routing Destination Specifies the description for the dial plan Description The following actions are available corresponding to the dial plan Edit Click to edit the corresponding dial plan pattern ...

Page 377: ...lation of the pattern after digit manipulation is performed Translation Call Handling Information Specifies how calls are handled in this dial plan pattern You can choose one of the following options Route Call Select this option to route the calls through the same trunk group you can select the trunk group from the drop down list Translate Number and Route Call Select this option to translate and...

Page 378: ... to a non national type numbering plan Note Number Type Select this option to provide an outside dial tone Provide outside dial tone Select this option to allow overlap sending With overlap sending enabled when Cisco Business Edition 3000 passes a call to the PSTN it relies on overlap sending in the PSTN to determine how many digits to collect and where to route the call Allow overlap sending Sele...

Page 379: ...ist If the called number does not match a pattern in the list Cisco Business Edition 3000 does not route the call Custom Dial Plan Patterns To delete a pattern from the list highlight the pattern and click Delete Delete Click OK to save your configuration changes OK Click Cancel to cancel your configuration changes and return to the previous screen Cancel Administration Guide for Cisco Business Ed...

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Page 381: ...ansfer Protocol SMTP server Outgoing Email Server Specify the Outgoing Email Server Port The default non secure and secure port values are 25 and 465 respectively Outgoing Email Server Port Check this check box if you want the system to send emails over a secured connection Use Secure Email Specify the sender s email address who has a valid account with the SMTP server Sender Email Address Specify...

Page 382: ...entifier for Cisco Business Edition 3000 server You cannot edit this field in the System Notifications page Enter a valid parameter that comprises of A Z a z 0 9 The maximum length allowed is 63 digits System Identifier The Save option will save the System Notifications configuration However it will give an option to test the configuration if not tested validated earlier Save Click Reset to discar...

Page 383: ...lick each tab to review the changes you made to go to the page to make changes in the wizard click Go to the Selected Step See these topics for detailed field descriptions for each tab displayed in the Summary page License Settings on page 241 Network Settings on page 245 Date and Time Settings on page 209 Dial Plan Settings on page 223 Sites Settings on page 329 Usage Profiles Settings on page 37...

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Page 385: ...sco com to your PC Then copy the file to a SFTP server Storage Device or DVD before you start the upgrade Notify your users when an upgrade is occurring Do not make any configuration updates during the upgrade even in the Cisco Business Edition 3000 User Preferences Interface Cisco also recommends that you take a backup of your system after upgrading the Country Pack cop files This ensures that yo...

Page 386: ...d files from an external storage device click Storage Device Connected to System USB Port and browse to the location where your upgrade file exists Make sure that you use a minimum of 8 GB USB flash drive that is formatted as FAT32 in the Cisco Business Edition 3000 Note Storage Device Connected to System USB Port Administration Guide for Cisco Business Edition 3000 Release 8 6 4 366 OL 27022 01 ...

Page 387: ...cts with your version of software refer to the following URL http www cisco com pcgi bin ctdp Search pl For information on using GlobalSCAPE with supported Cisco Unified Communications versions refer to the following URL http www globalscape com gsftps cisco aspx Cisco uses the following servers for internal testing You may use one of the servers but you must contact the vendor for support Open SS...

Page 388: ...p or verify that you have a valid backup tar file Tip After you start the upgrade the system displays the progress of the upgrade If you want to cancel the upgrade click Cancel If another administrator logs into the Cisco Business Edition 3000 Administrative Interface while the upgrade is progressing the administrator can assume control of the upgrade and cancel the upgrade that is in progress The...

Page 389: ...ding from Cisco Business Edition 3000 Release 8 5 to 8 6 Automatically Switch Versions option is not applicable Regardless of the option you select the system will automatically restart after successful completion of the upgrade Note MD5 Checksum and Automatically Switch Versions Cisco Business Edition 3000 displays status of the download of the file the validation of the MD5 checksum and the prog...

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Page 391: ...their respective naming conventions Naming convention File type cm locale cop CUCM Localization COP files po locale cop PO Localization COP files cmterm devicepack cop Device Pack COP file cmterm cop Common cmterm COP file cm conp CP cop CUCM Connection Pack COP files ucos cop General cop files ciscocm cop Genearl cop files platform csa cop CSA COP files cm locale russia_CP 8 6 1 9902 208 cop Coun...

Page 392: ...isco Business Edition 3000 available Both the Active and Inactive versions are available in read only mode Note System Software Optional Software Packages display the name and installation date of the installed the Optional Software Packages on your system By default the optional software packages are sorted by their names The Optional Software Packages can also be sorted by the installation date ...

Page 393: ... departments so that the settings in the usage profile apply to the phones that belong to an individual user or a department Users and Departments are configured in the Cisco Business Edition 3000 Administrative Interface You can have a maximum of 30 usage profiles in the Cisco Business Edition 3000 Administrative Interface and a maximum of 10 usage profiles in the Cisco Business Edition 3000 Firs...

Page 394: ...or the users that use this usage profile The list is ordered from lowest to highest privilege with International Calls being the highest level of calls that a user can place This setting works in conjunction with the Highest Privilege Allowed setting that is in the Sites page The Highest Privilege Allowed setting applies to the entire site The Highest Level of Calls Allowed in the usage profile ap...

Page 395: ... call the remaining participants may experience a brief interruption as the system sets up a point to point call Barge requires the use of shared lines You must set up shared lines between the participants for barge to work Note Call Barge Call park allows users to park temporarily store a call and then retrieve the call on a different phone in the system For call park the user must press the tran...

Page 396: ...d in the voicemail Allow user to be notified of new voicemails via email Select this option to receive an email notification for every voicemail received The email will be delivered to the email address specified by the user Ensure to enable the Email Notification on System Settings System Notifications page to use this feature Note This voicemail notification feature requires that all users assig...

Page 397: ...r Cisco Business Edition 3000 automatically transfers the call to the configured destination when the called party does not answer the call Select the Forward No Answer Calls To check box then select To Voicemail if available or enter the phone number including outside dial codes area codes and so on where you want calls forwarded when the user does not answer a call Enter a phone number as if you...

Page 398: ...template provides a fast way to assign a common button configuration to a large number of phones The phone button template that is configured in the usage profile determines the order of line buttons and the types of functionality that displays next to the line buttons on the phone for example for all lines except line 1 which must be a line because of user phone ownership you can designate a line...

Page 399: ...able 94 Settings on the Phone Features tab Description Setting Phone Features To enable or disable the speakerphone and headset select one of the options from the drop down list box You can enable the headset only disable the headset and the speakerphone or enable the speakerphone and headset Default Enable Speakerphone and Headset For 7925 phones the enable headset option is not supported You can...

Page 400: ...ll Menu Items Select this option if you want to change the phone network configuration ring type and volume on the phone Restrict Access to User Preferences and Volume Settings Select this option if you want users to access only the User Preference and Volume Settings Users will not be able to access any other default settings on the phone Disable Access to Settings Menu Select this option if you ...

Page 401: ...ble Full Access to Phone Configuration Web Page Note By default Disable Access to Phone Configuration Web Page is enabled Phone Configuration Web Page For security purposes you can prevent access to the PC port on the phone To enable access to the PC port on the back of the phone check this check box For security purposes you can prevent access to the PC port on the phone in Cisco Business Edition...

Page 402: ...gh there are zero bandwidth restrictions applicable across multiple sites PTT application continues to work Default None Push to Talk Application Phone Display To allow the phone to power down check the Power Save check box Power Save To turn off the phone screen on specified days of the week select the check boxes for the appropriate days To specify the days you must select the Power Save check b...

Page 403: ... Available section after they are added To search for edit and delete phone applications you must access the Phone Applications page in the Cisco Business Edition 3000 Administrative Interface Users Phones Phone Applications Table 95 Settings on Phone Application tab Description Setting This section displays the applications that are available with your system but that are not currently being used...

Page 404: ...cription can include up to 100 characters but it cannot include quotation marks or grave accent 3 Enter the URL of the server where the phone application is located Do not enter a URL from the Cisco Business Edition 3000 server For the applications to be available to the phones the phones must have network connectivity to the server where the phone application is located Enter up to 512 alphanumer...

Page 405: ...Administrators though can administer the entire system including but not limited to monitoring the system and adding updating and deleting phones users and so on Administrators can access all pages in the Cisco Business Edition 3000 Administrative Interface and Cisco Business Edition 3000 User Preferences Interface and perform all duties that are necessary to administer the system When you configu...

Page 406: ...ile that you select gives rights to the user such as the ability to use certain calling features if the phone supports the feature Usage Profile This field is displayed only if the Dial by Name feature is enabled for the internal callers only or for all the callers Dial by Name Status Enter the unique identification name for the user You can enter any character including alphanumeric and special c...

Page 407: ... click Reset Credentials In a dialog box an autogenerated password and Phone PIN display You can send an email to the user if a valid email address displays in the Email Address field If you want the user to change the password on next login check the check box and click OK Before you reset the credentials you are asked to save any changes that you made to the page A non trivial password meets the...

Page 408: ...lude the user extension or mailbox or the reverse of the user extension or mailbox Does contain three different numbers for example a PIN such as 121212 is trivial Does not match the numeric representation that is dial by name for the first or last name of the user Does not contain groups of repeated digits such as 408408 or patterns that are dialed in a straight line on a keypad such as 2580 159 ...

Page 409: ...line the primary line click the arrow icon The secondary line moves to the top of the list and becomes the new primary line and the former primary line becomes the secondary line and displays immediately after the new primary line The phone button template that is assigned in the usage profile determines the order of buttons on the phone If the phone model does not support all of the buttons that ...

Page 410: ...ccess the device ID on the User Preferences page Note Device ID Speed Dials Tab Information For speed dials perform the following tasks 1 Enter the phone label and associated phone number in the rows In the Phone Label field enter any characters In the Phone Number field enter a phone number that includes an access code area code and so on Enter a phone number as if you are placing a call on the p...

Page 411: ...down list box If you change the Alternate Number to the previous defined number the Ring Timing Set reverts to the previous setting However the ring schedule remains unaltered Note 3 Click Edit to modify the edit timing settings The Ring Timing Setting is set to Moderate Delay by default In the Edit Ring Time Set window select custom from the Ring Timing Set drop down list box for the user prefere...

Page 412: ...wing actions If the user is using Internet Explorer 8 or later the user must close the browser reopen it and then log in You must set the browser to the compatibility view and change the browser mode in IE using the path Tools Developer tools browser mode Set the browser mode to IE8 from the options Note If the user is using Mozilla Firefox the user can either clear the browser cache and log in or...

Page 413: ...ign in to your Cisco Business Edition 3000 User Preferences Interface for the first time obtain your URL user ID and default password from the locale representative that assists you with managing your phone Open a web browser on your computer and enter the URL When the sign in page opens sign in by entering your user ID and default password If the system administrator for your phone has not set up...

Page 414: ...the top of the list the oldest number is displayed at the bottom To edit a phone number in the list press backspace on your keyboard If you edit a phone number the original number continues to be displayed in the list To remove all the phone numbers from the list click Clear History Then click OK in the dialog box that appears Tip 3 Select the user phone type from a list of mobile phones that supp...

Page 415: ...our desk phone Reach Me Anywhere works only for calls that occur on line 1 When you receive a call on line 1 of your desk phone all phones ring When you answer the call on one of the phones the other phones stop ringing are disconnected and display a missed call message Administration Guide for Cisco Business Edition 3000 Release 8 6 4 OL 27022 01 395 ...

Page 416: ...you edit a phone number the original number continues to be displayed in the list The phone number that is displayed in the field rings when line 1 on your desk phone receives a call 3 Click Edit to modify the edit timing settings The Ring Timing Setting is set to Moderate Delay by default In the Edit Ring Time Set window select custom from the Ring Timing Set drop down list box for the user prefe...

Page 417: ...s an access code area code and so on For example enter the phone number as if you were placing a call from your desk phone Select a phone number from the drop down list box if a phone number is displayed Select to Voicemail to forward all calls to voicemail 3 Click Save When your phone receives a call the call gets redirected to the phone number that is displayed in the field To remove all phone n...

Page 418: ...s System Notifications page to use this feature Note This voicemail notification feature requires that all users assigned to this usage profile have an email address configured before the feature can be enabled An error notifies if there are users assigned to this profile do not have an email address Configure email addresses for these users and enable the feature for this usage profile Note Befor...

Page 419: ...n the telephone number extension of the person that the user is trying to call Cisco Web Dialer is turned on by default and you cannot turn it off It always appears in the Cisco Business Edition 3000 User Preferences Interface for all users To ensure that the user can call all employees in the corporate directory verify that each user in Cisco Business Edition 3000 Administrative Interface has an ...

Page 420: ...coming call or to turn off the ring for all the incoming calls on your phone 1 Enter the phone label and associated phone number in the rows In the Phone Label field enter any characters In the Phone Number field enter a phone number that includes an access code area code and so on 2 To reorder the speed dials click the arrows 3 Click Save To clear the data that you entered for a speed dial click ...

Page 421: ...g a call to that line Certain phone types such as the Cisco Unified IP Phone 6900 Series have softkeys on the screen as opposed to physical buttons on the phone These on screen buttons are not compatible with the Busy Lamp Feature BLF and therefore do not show the presence of the other party 1 Check the Change Password check box 2 Enter a password that does not contain spaces or underscores 3 Re e...

Page 422: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 402 OL 27022 01 ...

Page 423: ... Features Settings page Description Setting Line Display Format From the drop down list box select how you want a caller to be identified for internal calls that display on the phone Internal calls which originate and terminate without going through a gateway to the PSTN are placed and received by users that are part of the Cisco Business Edition 3000 system None Displays the extension of the call...

Page 424: ...he No Answer Timeout value to more than 180 seconds the incoming call over a sip trunk may not get connected to the forwarded number Note No Answer Timeout sec Do Not Disturb This parameter allows you to specify how incoming calls get handled with Do Not Disturb Call Reject If you select this option no incoming call information gets presented to the user Depending on how you configure the Incoming...

Page 425: ... gets displayed For the Call Reject option no call alerts display and no information gets sent to the device Beep Only For an incoming call this option causes the phone to beep Flash Only For an incoming call this option causes the phone to display a flash alert This setting only applies for phones where you turned on Do Not Disturb You turn on Do Not Disturb in the phone configuration Users Phone...

Page 426: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 406 OL 27022 01 ...

Page 427: ...tion 3000 Administrative Interface Table 99 Settings on Voicemail Notification page Description Setting Voicemail Notification via Email Information Select this option to disable the voicemail notification on your system By default voicemail notification configuration is disabled Disable voicemail notification Select this option to enable the IMAP email clients to receive voicemail notification me...

Page 428: ... alphanumeric characters a b 1 2 special characters such as periods underscores _ and hyphens Click Send Test Email to send a test email using the configured settings You must receive an email notification from the system An error message appears if the specified outgoing email server or email address is invalid Note The Message Waiting Indicator MWI on the phone does not turn off when you read th...

Page 429: ...verview page 411 How to Diagnose a Problem page 413 Troubleshooting Issues page 427 Reimaging or Replacing the Cisco Business Edition 3000 Server page 453 Cisco Business Edition 3000 TCP and UDP Port Usage page 463 Opening a Case with Cisco Technical Assistance Center page 467 ...

Page 430: ......

Page 431: ...e first when you begin troubleshooting The Diagnostics page in the Cisco Business Edition 3000 Administrative Interface Monitoring Diagnostics From this page you can enable detail logging during recurring events and you can collect logs which you can send to your technical support either the Value Added Reseller or Cisco Technical Assistance Center TAC You access this page when the Value Added Res...

Page 432: ...how they are connected as well as a logical map of network addresses network numbers and subnetworks Do you know which protocols are being routed and the correct up to date configuration information for each protocol Do you know all the points of contact to external networks including any connections to the Internet Has your organization documented normal network behavior and performance so you ca...

Page 433: ...e Diagnostics Page on page 418 Troubleshooting When You Cannot Access the Graphical User Interfaces on page 419 Troubleshooting Using MCS 7890 C1 LEDs page 414 Troubleshooting from the Health Summary Page page 416 Troubleshooting From the Diagnostics Page page 418 Troubleshooting When You Cannot Access the Graphical User Interfaces page 419 Troubleshooting Using the System LED page 424 Administrat...

Page 434: ...s If yes check the online troubleshooting If problem persists reboot If that does not resolve the issue contact your Cisco certified partner Cisco Business Edition 3000 Administrative Interface Health Summary window displays a warning Orange System This LED color matches the status information in the Cisco Business Edition 3000 Administrative Interface Health Summary window Note Same as above If p...

Page 435: ...result of an MCS 7890 C1 framing error Check the connection between the MCS 7890 C1 and the far end MCS 7890 C1 detects an alarm Red Same as T1 E1 1 MCS 7890 C1 detects no carrier signal None LED is off Connection T1 E1 2 MCS 7890 C1 detects carrier signal Green on Same as T1 E1 1 This port is in loopback mode Yellow blinking Same as T1 E1 1 MCS 7890 C1 detects no alarms None LED is off Alarm The ...

Page 436: ...reen System Rebooting Insufficient disk space Low virtual memory DNS configured but failed to resolve Solid Orange Warning One or more critical services not running One or more ports of the internal gateway not registered Hardware failure System temperature fan speed or CPU voltage exceeding the prescribed limits Blinking Red Error For information on resolving the issues mentioned above see Troubl...

Page 437: ... category provides status for your server and the services that are running on your server It also provides status of system parameters such as CPU Voltage Temperature and fan speed if these parameters exceed the threshold values System Health This category displays status of your internal and external gateways for example this category identifies whether the gateway is unregistered from the syste...

Page 438: ...There are various methods to collect diagnostics logs The following topics contain information about the tabs and settings that are displayed on the Diagnostics page Monitoring Diagnostics Collect Logs USB Flash Drive Packet Capture Ping Gateway Loopback PCM Capture The system generates a single compressed zip file containing all logging information The system only allows you to keep one zip file ...

Page 439: ...ds e After the log file is generated download the file to your PC Step 4 Send the compressed log file to your technical support team for example either the Value Added Reseller VAR or if you are the reseller send it to the Cisco Technical Assistance Center TAC Step 5 Work with the technical support team to analyze the log file Troubleshooting When You Cannot Access the Graphical User Interfaces If...

Page 440: ...he Cisco Business Edition 3000 server The system diagnostics is automatically triggered and the following components are diagnosed The following table describes the contents on the diagnose xml file Table 103 Scanning of system health through Cisco diagnostics USB flash drive Configure the value to either Yes or No The following system attribute is diagnosed Diskspace Checks disk space and verifie...

Page 441: ...FileSystem attributes explained above are CPU intensive diagnostics and consume substantial time for completion Note FileSystem Configure the value to either none or min or max none No logs are collected min Minimum number of system logs are collected max Maximum number of system logs are collected CollectLogs Step 4 When the system diagnostics is completed the following files are generated and st...

Page 442: ...You Cannot Access the Administrative Interface If you cannot access the Cisco Business Edition 3000 Administrative Interface because your network configuration is not correct you can use an updated configure xml file on a USB flash drive to set up temporary access to the network By performing the following procedure you can access the Cisco Business Edition 3000 Administrative Interface and then v...

Page 443: ...omer LAN This is a mandatory requirement to change the network configuration IPAddress Enter the appropriate subnet mask of the customer LAN This is a mandatory requirement to change the network configuration SubnetMask Enter the default gateway details of the customer LAN This is optional Gateway Step 3 Save the updated configure xml file to the root directory of a USB flash drive that is used ex...

Page 444: ...web interface to diagnose the problem in detail The System LED status will reflect the health of the following subsystems System Health Telephony Network Gateways Internet Connection The LED displays different colors depending on the health of the system If there are no issues in the system the LED displays solid green color If an issue occurs in either of the subsystems the color of the LED chang...

Page 445: ...re fan speed or CPU voltage exceeding the prescribed limits Blinking Red Error The status of System LED will be Blinking Green when the system is rebooting Note For information on resolving the issues mentioned above see Troubleshooting Issues on page 427 Administration Guide for Cisco Business Edition 3000 Release 8 6 4 OL 27022 01 425 Troubleshooting Using the System LED ...

Page 446: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 426 OL 27022 01 Troubleshooting Using the System LED ...

Page 447: ...to communicate with the telephone network through the SIP trunk page 431 Problems have been detected with the gateways connecting the system to the telephone network page 432 The system is unable to offload call detail records page 432 The maximum storage capacity for call detail records has been exceeded page 433 The DNS service is incorrectly configured or unreachable page 433 A required service...

Page 448: ...d an error with voicemail and auto attendant services and must be restarted page 442 Due to an internal problem the system is running very low on hard disk space page 442 A VM AA service is utilizing a large amount of CPU resources page 442 The system has experienced an error with voicemail and auto attendant services and must be restarted page 443 How do I Enable or disable T1 E1 and ECAN Statist...

Page 449: ...Reseller contact the Cisco Technical Assistance Center TAC The conference bridge is experiencing an issue Problem A conference device is no longer registered to the system The conference service is unavailable until the device re registers Solution Perform any of the following actions Check to see if the conference bridge hardware is powered down this could be the ISR router such as the Cisco 2901...

Page 450: ...t properly configured DHCP service is not properly configured The gateway is experiencing an issue External Gateway Problem An external gateway is no longer registered to the system This service is unavailable until the device re registers Solution Perform any of the following actions Check to see if the gateway is powered down this could be the ISR router such as the Cisco 2901 and if so restore ...

Page 451: ...by observing the LEDs on the gateway Restart the gateway Restart the Cisco Business Edition 3000 server Select Maintenance Restart Shutdown If you cannot resolve the issue by taking the previous actions generate a log file by navigating to Monitoring Diagnostics download the log file and send it to your technical support team for example contact your Value Added Reseller VAR or if you are the Valu...

Page 452: ... area update the Provider Port with the appropriate port value in the range 1025 to 65535 Do not configure the provider port to 5061 Note 4 Click Save to save the changes made to the SIP trunk settings Problems have been detected with the gateways connecting the system to the telephone network Problem Connection has been lost between the Cisco Business Edition 3000 and the SPA8800 Solution Perform...

Page 453: ...e server is correct IP address name password protocol and path Verify that the protocol server is operating correctly Ensure that the supplied user credentials have appropriate access rights The DNS service is incorrectly configured or unreachable Problem The DNS server could not resolve the host name or IP address of the Cisco Business Edition 3000 server Check the DNS service to verify that the ...

Page 454: ...Additional details concerning contents critical fix information and firmware will be made available along with each FWCD release Note The release of FWUCD is independent of MCS 7890 and Cisco Business Edition 3000 releases It follows an independent release cycle based on new critical firmware fixes and is made available as and when it is needed As a result FWUCD media is not provided at the time o...

Page 455: ...likely be sdb but it may also be sdc sdd etc Confirm the USB flash drive s device location before proceeding Step 2 Enter fdisk using the device path found in step 1 for example fdisk dev sdb The command prompt appears Enter the print command by typing p to see details about the device Step 3 If the partition is marked bootable by the under the boot column toggle the bootable attribute using the a...

Page 456: ...ied across two open pins on the motherboard as shown in the following illustration The jumper is located just inside the point where the power supply and SATA cables plug into the motherboard Use of normal electrostatic discharge precautions is advised Note Figure 8 Jumper If the jumper is properly placed the system will sound two short chirps during system power on If a compatible rom file is fou...

Page 457: ...rm any of the following actions Restart the server Select Maintenance Restart Shutdown If the issue persists generate a log file by navigating to Monitoring Diagnostics then download the log file to your PC and send it to your technical support team for example contact your Value Added Reseller VAR or if you are the Value Added Reseller contact the Cisco Technical Assistance Center TAC The system ...

Page 458: ...any of the following actions Review the reports for high call volume on the Call Detail Reports page Monitoring Call Detail Reports If call volume is not high monitor the system to verify that dial tone is not impaired Dial tone is impaired if it is noticeably delayed after picking up a handset If dial tone is impaired restart the server If the issue occurs again perform the following tasks Enable...

Page 459: ...red appropriately Verify that the phone is obtaining an IP address from the DHCP server Review any status messages that display on the phone Verify that the TFTP Server menu option on the phone contains the IP address of the Cisco Business Edition 3000 server For information on status messages and the TFTP Server option refer to the phone administration documentation that supports your phone model...

Page 460: ...stem has overheated and must be powered off and then restarted Problem The system has overheated Solution Check ambient temperature and airflow around the device are compliant with the requirements of the install process Restart the server Select Maintenance Restart Shutdown The system fan is not operating properly and the system must be powered off and then restarted Problem The system fan is not...

Page 461: ...contact your Value Added Reseller VAR or if you are the Value Added Reseller contact the Cisco Technical Assistance Center TAC The system has reached capacity for voicemail and auto attendant calls Voicemail and auto attendant services are unreachable Problem All voicemail and auto attendant ports are being used or a system issue is occurring Callers cannot leave voice mail messages Solution Wait ...

Page 462: ...sue persists generate a log file by navigating to Monitoring Diagnostics then download the log file to your PC and send it to the technical support team for example contact your Value Added Reseller VAR or if you are the Value Added Reseller contact the Cisco Technical Assistance Center TAC Due to an internal problem the system is running very low on hard disk space Problem The disk space for voic...

Page 463: ... T1 E1 and ECAN statistics is activated based on the following Enable logging on the Administrative Interface When the error count related to T1 E1 increases the T1 E1 statistics is logged for every 30 seconds in FGASyslog When there is no error count related to T1 E1 the T1 E1 statistics is logged for every 2 minutes FGASyslog ECAN is collected for every 1 minute and it is collected on all active...

Page 464: ...apture lost packets Rather than retransmitting a lost network connection the phone resets and attempts to reconnect its network connection If you are experiencing problems with the voice network you should investigate whether an existing problem is simply being exposed If you are using DHCP verify whether the DHCP server is set up appropriately Verify whether the phone is obtaining an IP address f...

Page 465: ... correctly the correct gateways are displayed When you choose Local Gateways a remote gateway is listed in the Local Gateway list Problem If you set the gateway usage option to Local Gateways when you click the link Show Local Gateways a few gateways from a different site are listed Solution Ensure that the subnet corresponding to that gateway IP address is removed from the current site and added ...

Page 466: ...nfigurations to troubleshoot To run configurations from Cisco Business Edition 3000 1 Ensure that the connection is between the remote computer and Cisco Business Edition 3000 over the standard TFTP port UDP port 69 2 Retrieve the following tftp CUCMBE 3000 IP spa MAC of SPA8800 cnf xml For example for a SPA8800 with the MAC address 0123456789AB and a CUCMBE 3000 with an IP address of 10 89 1 2 th...

Page 467: ...in the system are added after local gateways and these follow the same ordering as described above If you prefer to change the order of the gateway usage in the route group select Custom and reorder the gateways using the arrows Upgrade of the Cisco Business Edition 3000 software failed Problem One of the following issues may have occurred You are upgrading from a release that is not compatible or...

Page 468: ...unning during the restore After the backup you changed the hostname of the server before you ran the restore A problem occurred with the SFTP server Solution Perform any of the following tasks Verify that the software version that is running during the restore exactly matches the software version that was running when you ran the backup Verify that the hostname of the server was not changed before...

Page 469: ...or Phone 1 if Line 1 is not configured on the device as the SPA8800 requires that Phone 1 or Line 1 be configured In such a case Phone 1 can only be deleted if the SPA8800 device is deleted In all other cases the device reset dialog will appear notifying the user that the SPA8800 device will be reset and all calls of the associated phones and PSTN connections will be disconnected The phone is remo...

Page 470: ...Depending on the size of the network it may take several minutes to discover the network when you first activate a site Note Solution Perform any of the following tasks Enable Bonjour Protocol on Cisco Business Edition 3000 device Verify whether the Cisco Business Edition 3000 device access credentials are entered correctly Verify whether the Cisco Business Edition 3000 device is located on a diff...

Page 471: ...at your outgoing email server user name and password are correct If the issue persists contact the Cisco Technical Assistance Center TAC The system experiences an issue on generating a System Notifications email Problem Cisco Business Edition 3000 is facing issues while sending out email notification messages You can see this error message in the Health Summary page Solution Perform any of the fol...

Page 472: ...Administration Guide for Cisco Business Edition 3000 Release 8 6 4 452 OL 27022 01 The system experiences an issue on generating a System Notifications email ...

Page 473: ...sh Drive page 457 Performing Upgrade Using an USB Flash Drive page 458 Performing COP file Installation Using an USB Flash Drive page 460 Performing a Server Recovery page 461 Replacing the Cisco Business Edition 3000 Server page 461 Reimaging an MCS 7890 C1 The MCS 7890 C1 comes preinstalled with Cisco Business Edition 3000 Cisco Business Edition 3000 software supports a reimage through a USB DVD...

Page 474: ...de a customized configuration during first time setup Use of a USB flash drive for configuration data during install is not supported Note Step 3 Insert the Cisco provided DVD for Cisco Business Edition 3000 To prevent firmware corruption which can result in a catastrophic failure of the MCS 7890 C1 use of a UPS is highly recommended The time needed to complete a firmware installation is approxima...

Page 475: ...reboot the user can skip the media check option and continue with the installation Note Step 7 A prompt appears asking Do you want to overwrite the hard drive Click Yes Some USB DVD drives will automatically retract the DVD tray after the initial install phase and the system may boot off it again If this happens the check media prompt will be displayed again This is normal To correct simply reboot...

Page 476: ...Connect the Ethernet cable from the server to the laptop You may use a crossover cable or a straight Ethernet cable Step 4 If you have a Cisco provided country pack licenses and the Cisco provided xls data configuration file on a USB flash drive insert the USB flash drive into the server Step 5 Log in to the Cisco Business Edition 3000 First Time Setup Wizard by using the default IP address of the...

Page 477: ...0 to create a temporary network interface without modifying the existing network configuration of the Cisco Business Edition 3000 Using the temporary network interface you can access the Cisco Business Edition 3000 First Time Setup Wizard and permanently change the network setting of the Cisco Business Edition 3000 Ensure that the Cisco Business Edition 3000 is in operational state and switched on...

Page 478: ...p 7 To connect the laptop to Cisco Business Edition 3000 open a browser window to access the Cisco Business Edition 3000 First Time Setup Wizard using the IP address that is configured in the Network Configuration signature file Step 8 After you log in you may update the network parameters including the IP address of the server one of the ways On the Network page in the Cisco Business Edition 3000...

Page 479: ... is available on CCO 4 Install a 3rd party iso extractor tool in your laptop Cisco recommends that you can install the 7 Zip extractor tool http www 7 zip org Note 5 Open the ISO file using the 7 Zip extractor tool Figure 11 Extracted ISO files using the 7 Zip extractor tool Administration Guide for Cisco Business Edition 3000 Release 8 6 4 OL 27022 01 459 Performing Upgrade Using an USB Flash Dri...

Page 480: ...le using an USB flash drive 1 From the Software Download page on Cisco com download the appropriate cop file 2 Insert the USB flash drive into the laptop 3 Copy the cop file to the USB flash drive 4 When the data is copied remove the USB flash drive from the laptop safely 5 Insert the USB flash drive in MCS 7890 C1 6 Sign in to the Cisco Business Edition 3000 server 7 Navigate to Maintenance Upgra...

Page 481: ...up Wizard If you used a country pack in your original setup make sure that you reinstall the same country pack on the Change Country Locale page In the Network page make sure that you enter the same IP address and hostname of the server Caution Step 4 If your backup is the same version as the software that you installed restore the data now In the Cisco Business Edition 3000 Administrative Interfa...

Page 482: ...Business Edition 3000 Administrative Interface Select Maintenance Restore Your backup tar file must be the exact same version as theCisco Business Edition 3000 software version that is running on the server otherwise the restore fails Caution Step 5 In the Cisco Business Edition 3000 Administrative Interface verify that your data is restored by viewing the entries on the various search pages where...

Page 483: ... ports change from one release to another and future releases may introduce new ports Therefore make sure that you are using the correct version of this document for the version of Cisco Business Edition 3000 that is installed The Ephemeral port range for the system is 32768 to 61000 Note Port Descriptions page 463 Glossary page 465 References page 466 Port Descriptions The following table describ...

Page 484: ... Business Edition 3000 Phone Provide services to MGCP based gateways 2427 UDP Cisco Business Edition 3000 Gateway Provide services to MGCP based gateways to backhaul Q 931 and Management messages 2428 TCP Cisco Business Edition 3000 Gateway Provide trunk based SIP services 5060 TCP and UDP Cisco Business Edition 3000 Gateway Gateway Cisco Business Edition 3000 Audio media streaming Kernel streamin...

Page 485: ...st cases source ports are ephemeral meaning random within a specified range When an outgoing request is made the application solicits the host device for a port from its ephemeral pool In a few cases the destination port is also ephemeral meaning that both the source and destination ports are random IMAP Internet Message Access Protocol A protocol for retrieving e mail messages SIP Session Initiat...

Page 486: ...P Port Assignment List Internet Assigned Numbers Authority IANA IETF assigned Port List http www iana org assignments port numbers Administration Guide for Cisco Business Edition 3000 Release 8 6 4 466 OL 27022 01 References ...

Page 487: ...s your service request will get assigned to a Cisco TAC engineer Find the TAC Service Request Tool at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests represent those in which your production network is down or severely degraded Cisco TAC engineers get assigned imm...

Page 488: ...a TAC case and update it regularly with any changes Network Layout on page 468 Problem Description on page 469 General Information on page 469 Network Layout Provide a detailed description of the physical and logical setup as well as all the following network elements that are involved in the voice network if applicable Obtain the Cisco Business Edition 3000 release that is running on your server ...

Page 489: ... that are impacted the extensions and the IP addresses for all devices that are involved in the problem What devices are on the Call Path if applicable TAC handles all access information with the utmost discretion and no changes will get made to the system without customer consent Note Online Cases Opening a case online through www cisco com gives it initial priority over all other case opening me...

Page 490: ...ubleshooting from the Health Summary Page on page 416 Troubleshooting From the Diagnostics Page on page 418 Administration Guide for Cisco Business Edition 3000 Release 8 6 4 470 OL 27022 01 Related Topics ...

Page 491: ...ions 108 before deployment 75 129 questions to ask your customer 129 working in the Cisco provided data configuration file 75 benefits of deploying 3 block rules 83 228 settings 83 from Cisco provided data configuration file 83 settings in GUI 228 busy lamp feature 121 described 121 C call back 109 described 109 interactions and restrictions 109 call barge 108 144 configuration 144 described 108 i...

Page 492: ...6 89 91 abbreviated dialing tab 83 block rules tab 83 date and time tab 80 dial plan tab 81 gateway tab 80 network tab 78 phone tab 89 sites tab 84 usage profile tab 86 user tab 91 when to use 75 Click to Call 116 described 116 components of system 3 auto attendant 3 Cisco provided data configuration file 3 DHCP 3 DNS 3 gateway 3 phones 3 server 3 SFTP server 3 USB support 3 voicemail 3 configurat...

Page 493: ...ditional system resources exceeded threshold 437 conference bridge issue 429 conference bridge resources insufficient 429 CPU usage high 437 external call resources low 438 gateway issue 430 gateway out of service 431 hardware failure occurred 434 internal call resources low 438 internal synchronization issue occurred 438 phone failed to register 439 required service failed 433 unregistered device...

Page 494: ...auto attendant instead of operator 152 setting up system so that calls go to operator 152 overview 3 P phone application 148 configuration 148 phone applications 119 251 described 119 settings in GUI 251 phone button template 46 378 configuration 378 described 46 phones 8 46 89 141 143 249 adding a department and public space phone 143 adding a phone for a user 141 described 8 how ownership works ...

Page 495: ...ed occurred with voicemail database 441 licensing out of compliance 440 450 local gateway not listed in site s gateway list 445 opening a case 469 operator assisted dialing does not work always 445 order of the PSTN gateways used to route calls changes 447 outgoing email server 450 phone call cannot be established 444 phone has one way audio 444 phone is registered but automatically resets 444 rem...

Page 496: ...using the web page 393 V voice feature 403 settings 403 in GUI 403 voicemail 10 122 150 407 configuration 150 described 10 122 notification 407 W Web Dialer 116 described 116 Administration Guide for Cisco Business Edition 3000 Release 8 6 4 IN 6 OL 27022 01 Index ...

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