Cisco Catalyst 3000, Administration Manual

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• Store your backup file to a SFTP server, and if you must restore your data, restore the data from the
SFTP server
• Export your configuration data to a SFTP server
Support for Computer Telephony Integration
Computer Telephony Integration (CTI) allows you to use computer-processing functions while making,
receiving, and managing telephone calls. CTI can allow you to perform such tasks as retrieving customer
information from a database on the basis of information that caller ID provides.
Cisco Business Edition 3000 provides user support for CTI applications. Cisco Business Edition 3000
automatically gives all users the ability to run CTI applications, including Cisco Jabber clients. Cisco Jabber
clients must be configured as phones in the Phone Configuration window. During the configuration process,
the Cisco Jabber client must be given a unique name or identifier and the client must then be associated with
a user.
During the Cisco Jabber client registration process, the Cisco Business Edition 3000 TFTP service sends the
following three XML files from Cisco Business Edition 3000 to the Cisco Jabber client. These files contain
the registration details, application dial rules, and directory lookup dial rules:
• Identifier.cnf.xml (file is named according to naming of Identifier field during configuration)
• AppDialRules.xml
• DirLookupDialRules.xml
Cisco Business Edition 3000 listens on port 2748 for requests from CTI applications. All telephone calls that
are placed through the CTI application must use the E.164 number format. The dial rules that are sent during
registration convert the following phone number formats to an E.164 format of +{country code}{area
code}{local number}, thereby allowing the CTI application to support the Click to Call phone feature.
• {area code}{local number} for example, 972 813 0000
• {country code}{area code}{local number} for example, 1 972 813 0000
• {national access code}{area code}{local number} for example, 1 972 813 0000
• {out of country code}{country code}{area code}{local number} for example, 011 8621 972 813 0000
Support for Voicemail with Email Integration
Voicemail with Email integration allows you to configure a voicemail alert where the entire voicemail is
forwarded as a .WAV attachment to an SMTP or IMAP compliant email application (Microsoft Outlook,
Exchange, Lotus Notes, etc.). You can hear the message by double-clicking the .WAV attachment. Forwarding
allows emails and voicemail messages to be integrated and collected from a single source. The voicemail alert
option forwards only the called party number in the subject of the email.
Forwarding voicemail to email is particularly useful for group voicemail boxes as it allows a single voicemail
message to be copied to the email of every member in that group.
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
34 OL-27022-01
Components of the Cisco Business Edition 3000 System