Cisco Catalyst 3000, Administration Manual

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The system has reached maximum capacity for calls going through the
telephone network
Problem
Too many inbound/outbound calls have caused the external call resources to be low.
Solution
Perform any of the following actions:
• Verify that a loop call is not being generated.
• Investigate system usage for high volume by reviewing the reports on the Call Detail Reports page
( Monitoring > Call Detail Reports ).
• If only one PRI interface is purchase and provision additional telephone circuits.
An error message displays on the Health Summary page if the system reaches the maximum capacity
for the PSTN calls. This error message continues to display on the Health Summary page for the next
60 minutes after the condition clears.
Note
The system is nearing maximum call capacity
Problem
The amount of resources that are being utilized is nearing capacity, which could cause system issues.
Solution Perform any of the following actions:
• Review the reports for high call volume on the Call Detail Reports page ( Monitoring > Call Detail
Reports ).
• If call volume is not high, monitor the system to verify that dial tone is not impaired. (Dial tone is
impaired if it is noticeably delayed after picking up a handset.) If dial tone is impaired, restart the server.
• If the issue occurs again, perform the following tasks:
◦ Enable tracing on the Diagnostics page ( Monitoring > Diagnostics ).
◦ Attempt to reproduce the issue.
◦ Generate a log file on the Diagnostics page, and download the log file to your PC.
◦ Send the log file to the technical support team; for example, contact your Value Added Reseller
(VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center
(TAC).
The system has experienced an internal software error and must be restarted
Problem A critical internal issue occurred.
Solution
Perform any of the following actions:
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
438 OL-27022-01
The system has reached maximum capacity for calls going through the telephone network