Cisco Catalyst 3000, Administration Manual

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Cisco Web Dialer
Cisco Web Dialer allows a user to place calls to people in the corporate directory from Cisco Business Edition
3000 User Preferences Interface. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a
corporate directory to allow users to make calls from Cisco Business Edition 3000 User Preferences Interface
by clicking on the telephone number (extension) of the person that the user is trying to call.
Cisco Web Dialer is turned on by default, and you cannot turn it off. It always displays in the Cisco
Business Edition 3000 User Preferences Interface for all users. To ensure that the user can call all employees
in the corporate directory, verify that each user in Cisco Business Edition 3000 Administrative Interface
has an extension and phone assigned to him. (Only users with assigned extensions and phones can be
called through Cisco Web Dialer.)
Note
Click to Call
Click to Call allows a user to place a telephone call by clicking on an object, such as a button, an image, or
hyperlink text.
Click to Call supports a variety of different national and international dialing patterns. When a user dials a
number using one of the supported dialing patterns, the Click to Call feature converts the number to an E.164
format before placing the call. Click to Call supports the following dialing patterns:
• {area code}{local number} for example, 972 813 0000
• {country code}{area code}{local number} for example, 1 972 813 0000
• {national access code}{area code}{local number} for example, 1 972 813 0000
• {out of country code}{country code}{area code}{local number} for example, 011 8621 972 813 0000
Cisco Jabber clients support Click to Call functionality. In addition, the Click to Call widget can be installed
on a PC or laptop to enable Click to Call on web browsers and certain Microsoft applications.
Distinctive Ringing
Cisco Business Edition 3000 supports the default ring tones that come with the Cisco Business Edition 3000
system. Cisco Business Edition 3000 does not support customized ring tones.
Do Not Disturb
With the Do Not Disturb feature, the ring volume is turned off on the phone, but incoming call information
can get presented on the phone, if configured in the Voice Features Settings page, so that the user can determine
whether to accept the call. For Do Not Disturb, the user must press the buttons or softkeys on the phone. You
enable Do Not Disturb in the Phone page in the Cisco Business Edition 3000 Administrative Interface
(
Users/Phones > Phones ).
Voicemail and Call Forward All
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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Cisco Web Dialer