Cisco ASR 5000 Series, Installation Manual

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RMA Shipping Procedures
RMA Overview ▀
ASR 5000 Installation Guide ▄
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Sealing the Shipment
The box or shipping container must be securely sealed using appropriately reinforced packaging tape. Do not use
masking or transparent (light duty) tape to secure or seal packaging.
Chassis or other large units must be covered and securely strapped down to a pallet. An unstrapped or loosely strapped
item can easily tip during transit, resulting in expensive damage and repair costs.
Labeling the Shipment
All returned items must include the RMA number (and Quote Number for Trade-In Returns) on every box being
returned. The RMA number can be obtained from the POWR link on www.cisco.com or your Cisco TAC advisor.
For Trade-In Returns, a POWR tool label must be placed on the outside of each box.
These reference numbers should also be listed on the shipper’s air bill.
Important:
Mislabeled or unlabeled RMAs delay the receiving and crediting processes.
Cisco Return Locations
For a list of authorized Cisco return centers, go to the Authorized Return Locations link on www.cisco.com .