Cisco ASR 5000 Series, Installation Manual

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RMA Shipping Procedures
▀ RMA Overview
▄ ASR 5000 Installation Guide
306
RMA Overview
This section describes general requirements when packaging ASR 5000 components for shipment.
Important:
All components must be properly packaged to prevent damage in transit. Items should never be
shipped without packaging foam, bubble wrap and a static bag. Crushed or damaged boxes/pallets should never be used
for returning items.
The following general guidelines apply when packaging components:

It is best to use the original Cisco box and packaging in which your equipment was sent and received. You can
use a shipping carton saved when the system and its components were installed. You can also use the
packaging for a replacement component to repackage the original component.

If the original box is missing or damaged, you can request that Cisco send a suitable shipping carton when
requesting an RMA.

Items should be securely sealed and, if necessary, fixed onto pallets.

Detailed ship-to instructions will be provided when you apply for the RMA from Cisco.
Re-packaging Your RMA
If using the original Cisco box and packaging, properly place the item within the packaging material.
If using a non-Cisco shipping carton and packing material, be sure the item is properly surrounded with bubble wrap or
packaging foam to ensure restriction in movement during transport.
Important:
The use of anti-static packaging materials is highly recommended. At the very least, the item must be
enclosed in a sealed anti-static envelope or bag to prevent damage to ESD sensitive devices.
Shipping Multiple Components
The preferred method for RMA shipping requires that each component be properly packed in an individual box.
If you must ship multiple items within the same box, be sure each part is protected in its own anti-static bag and padded
carton, and is separated from other cartons with packing foam or bubble wrap. The shipping carton must be sturdy
enough to handle the weight and size of the items within it.
Important:
Items should never be returned loosely packed and unprotected from ESD.