Christie CineIPM-2K, User Manual

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Section 5
Troubleshooting
Cine-IPM 2K User’s Manual 5-1
020-100164-01 Rev. 1 (01/08)
If the Cine-IPM 2K does not appear to be operating properly, note the symptoms present and use the following guide
to assist you. If you cannot resolve the problems yourself, contact your dealer for assistance.
NOTE:
A qualified service technician is required when opening the Cine-IPM 2K to diagnose any “probable
cause”
1. Check Status Display window. If the window is dark (with no message), make
sure the
Cine-IPM 2K front power switch is on—the window should then show
“power off”.
2. If the window is still dark, make sure the Cine-IPM 2K is plugged into AC.
3. If plugged into the AC convenience outlet inside the CP2000 pedestal, make sure
the corresponding CP2000 breaker labeled “Internal” is ON. This breaker is
located on the side of the operator’s side of the pedestal.
4. Make sure the keypad is connected or has batteries.
1. Make sure the Ethernet settings are valid for your site—all network devices
should have the
same subnet mask and unique IP addresses.
2. Make sure the Cine-IPM 2K is connected to the network before changing its IP
address.
3. If you still have trouble establishing communications with a Cine-IPM 2K added
to an existing Ethernet network, the Cine-IPM 2K’s IP address likely conflicts
with another address already in use. Contact your network administrator.
4. Use the front Ethernet port only, as the rear Ethernet port is not currently
supported.
Image does not fill the screen
1. Check the Cine-IPM 2K output resolution setting to see if it matches the
resolution of your display device. For example, specify a 2048 x 1080 output
resolution to fill the
CP2000 native display area.
Cannot Select Inputs Using the TPC
1. Make sure the Cine-IPM 2K is connected to RS232-B port on the projector.
5.1 Power
Cine-IPM 2K Will Not Start
X
5.2 Ethernet
5.3 Displays
Symptom
X
CAUSE / REMEDY:
Symptom
X
CAUSE / REMEDY: