Canon imageRUNNER ADVANCE C350 series, Service Manual

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Technical Explanation > Embedded RDS > Troubleshooting
Technical Explanation > Embedded RDS > Troubleshooting
(b) Touch the [Up] button.
(c) Select [IPv4 Settings] > [PING Command], enter the primary DNS server noted down
in step a) as the IP address, and touch the [Start] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: Enter the secondary DNS server noted down in step a) as the IP address, and
then touch the [Start] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: There is a possibility that the DNS server address is wrong. Reconfirm the
address with the user’s system administrator.
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Remedy 2: Troubleshooting using communication error log (COM-LOG)
1) Start [Service Mode] at Level 1.
2) Select [COPIER] > [Function] > [INSTALL] > [COM-LOG] and touch the blank field on the
right side. The communication error log list screen is displayed.
NOTE:
• Only the initial part of error information is displayed in the communication error log list
screen.
• "*" is added to the top of the error text in the case of an error in communication test (method
name: getConfiguration or communicationTest) only.
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