Canon imageRUNNER ADVANCE C350 series, Service Manual

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Error•Jam•Alarm > Error Code > Error Code Details
Error•Jam•Alarm > Error Code > Error Code Details
Error
code Detail
Code
Location Item Description
E733 0F01 05 Title Printer communication error
Detection
description
A communication error that can be recovered by reboot.
If it is detected again after reboot, E733-0001 is generated.
Remedy [Remedy] It is not necessary to perform a remedy because the
machine is automatically rebooted after log collection.
E733 0F02 05 Title Printer communication error
Detection
description
A communication error that can be recovered by reboot.
If it is detected again after reboot, E733-0002 is generated.
Remedy [Remedy] It is not necessary to perform a remedy because the
machine is automatically rebooted after log collection.
E733 F001 00 Title Printer communication error
Detection
description
Disconnection of the Flexible Cable between the Main Controller
PCB and the DC Controller PCB was detected.
Remedy [Remedy] Check/replace the Flexible Cable between the DC
Controller PCB (UN04/J112) and the Main Controller PCB
(UN81/J7001) (unit of replacement: CABLE, FLAT).
E733 F002 00 Title Printer communication error
Detection
description
Disconnection of the Flexible Cable between the Main Controller
PCB and the Y/M/C/Bk Laser Driver PCB was detected.
Remedy [Remedy] Check/replace the Flexible Cable between the Y/M/C/
Bk Laser Driver PCB (UN05/J201) and the Main Controller PCB
(UN81/J7002). (Unit of replacement: CABLE, FLAT)
E743 0000 04 Title DDI communication error
Detection
description
Software sequence error
Remedy [Remedy] Collect debug log and contact to the sales company.
E744 0001 00 Title Language file error
Detection
description
Version of language in the Flash PCB and version of Bootable
are different.
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Reinstall the correct language file or system software using
SST or a USB memory.
Error
code Detail
Code
Location Item Description
E744 4000 05 Title Error due to the DC Controller not compatible with the model
Detection
description
The DC Controller PCB or the Main Controller PCB which was
used with another model was detected.
Remedy [Related parts] DC Controller PCB (UN04) (Unit of replacement:
DC CONTROLLER PCB ASSEMBLY)
[Remedy] This error occurs only when replacing the DC
Controller PCB. Perform the following in the order while
checking whether the error is cleared.
1. Install the previously used DC Controller PCB (UN04) again.
[Caution] If another error code is displayed after reinstalling
the previously used PCB, refer to the appropriate error code.
2. If the error is not cleared although the previously used DC
Controller PCB is installed again, replace it with a new one.
[Reference]
- DC Controller PCB does not have model information at the
time of shipment. Model information is written in when the PCB
is installed to the host machine. Therefore, the DC Controller
PCB which was installed to iR-ADV C350 can be installed only
to iR-ADV C350.
- Before replacing the DC Controller PCB, back up the service
mode data (approx. 2 min) and restore the backup data after
the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM>
DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM>
DSRAMRES
E746 0022 00 Title Image Analysis Board error
Detection
description
Wrong version of the Image Analysis Board (Although the
license for Document Scan Lock was enabled, the Image
Analysis Board with the firmware which version is supported by
the model was not connected.)
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Reinstall the firmware of the Image Analysis Board or the
system software which version is supported by this model using
SST or a USB memory.
2. After replacing the Image Analysis Board, perform step 1.