Canon imageRUNNER ADVANCE C350 series, Service Manual

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Error•Jam•Alarm > Error Code > Error Code Details
Error•Jam•Alarm > Error Code > Error Code Details
Error
code Detail
Code
Location Item Description
E748 2010 00 Title Flash PCB error / HDD error
Detection
description
IPL (startup program) was not found, or the HDD could not be
recognized.
Remedy [Related parts]
- Cable between the Main Controller PCB (UN81/J7008 and
J7018) and the HDD (Unit of replacement: CABLE, SATA
POWER, CABLE, SATA SIGNAL)
- Flash PCB (UN96)
[Points to note at work] When checking the harness/cable or
connector, perform the following work.
1. Disconnect and then connect the connector to check that
there is no bent pin and cable disconnection.
2. Visually check that the harness is not caught or open circuit.
3. If there is any error, replace the corresponding harness/cable.
[Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Disconnect the cable between the Main Controller PCB and
the HDD, and turn ON the main power.
a. When the error code has not been changed:
1. Obtain the necessary backup data by referring to the
backup data list.
2. Enter safe mode using (2+8) startup, and execute [4]
Clear/Format> [2] Flash Format (Flash format) using SST or a
USB memory.
3. After replacement of the Flash PCB, reinstall the system
software using SST or a USB memory.
4. Restore the backup data.
b. When the error code has been changed to another one, see
the remedy for the corresponding code.
[Reference] For backup and restoration, refer to “Adjustment>
Main Controller System” and “Appendix> Backup Data List” in
the Service Manual.
E748 9000 00 Title System error
Detection
description
System error
Remedy Contact to the sales company.
E749 0005 00 Title Error due to change in hardware configuration
Detection
description
There was a change in option configuration that requires turning
OFF and then ON the main power.
Remedy [Remedy] Turn OFF and then ON the main power.
[Reference] It is configured to recognize the options again by
turning OFF and then ON the main power.
Error
code Detail
Code
Location Item Description
E749 0006 00 Title Error due to change in hardware configuration
Detection
description
There was a change in option configuration during quick off.
Remedy [Remedy] Turn OFF and then ON the main power.
[Reference] It is configured to recognize the options again by
turning OFF and then ON the main power.
E753 0001 00 Title Download error
Detection
description
Update of the Main Controller PCB ended in failure. (Power
supply was interrupted during update without backup.)
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Reinstall the system software using SST or a USB memory.
2. After replacing the Flash PCB (UN96), reinstall the system
software using SST or a USB memory.
3. Collect debug log and contact to the sales company.
E804 0000 00 Title Power Supply Cooling Fan error
Detection
description
It was detected that the Power Supply Cooling Fan was locked.
Remedy [Related parts]
- Harness between the Low-voltage Power Supply PCB (UN01/
J323) and the Power Supply Cooling Fan (FM05/J5215) (Unit of
replacement: CABLE, POWER SUPPLY)
- Harness between the Low-voltage Power Supply PCB (UN01/
J321) and the Main Controller PCB (UN81/J7010) (Unit of
replacement: CABLE, POWER SUPPLY)
- Power Supply Cooling Fan (FM05)
- Low-voltage Power Supply PCB (UN01) (Unit of replacement:
POWER SUPPLY ASSEMBLY)
- Main Controller PCB (UN81) (Unit of replacement: MAIN
CONTROLLER PCB ASSEMBLY)
[Points to note at work] When checking the harness/cable or
connector, perform the following work.
1. Disconnect and then connect the connector to check that
there is no bent pin and cable disconnection.
2. Visually check that the harness is not caught or open circuit.
3. If there is any error, replace the corresponding harness/cable.
[Remedy] Check/replace the related parts.