Canon imageRUNNER ADVANCE C350 series, Service Manual

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Error•Jam•Alarm > Error Code > Error Code Details
Error•Jam•Alarm > Error Code > Error Code Details
Error
code Detail
Code
Location Item Description
E746 0033 00 Title TPM error
Detection
description
It was detected that data in TPM was inconsistent.
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
Perform the appropriate remedy according to the status whether
the TPM key was backed up.
a. If the TPM key was backed up, restore the key.
1. Connect the USB memory which stores the TPM key.
2. Execute “Settings/Registration> Log In> Management
Settings> Data Management> TPM Settings> Restore TPM
Key”.
[Caution] Ask the customer to enter “System Manager ID”
and “Password” when logging in.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click
“OK”. Remove the USB memory, and turn OFF and then ON the
main power.
b. If the TPM key was not backed up, format the system.
1. Enter safe mode using (2+8) startup, and execute [4]
Clear/Format> [2] Flash Format (Flash format) using a USB
memory.
2. Reinstall the system software using SST or a USB
memory.
Error
code Detail
Code
Location Item Description
E746 0034 00 Title TPM auto recovery error
Detection
description
The error occurred when clearing HDD while TPM setting was
ON.
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Turn OFF and then ON the main power, and check whether
the error is cleared.
a. If the error is cleared, execute “Settings/Registration> Log
In> Management Settings> Data Management> Initialize All
Data/Settings”.
b. If the error is not cleared, format the system.
1. Enter safe mode using (2+8) startup, and execute [4]
Clear/Format> [2] Flash Format (Flash format) using a USB
memory.
2. Reinstall the system software using SST or a USB
memory.
2. If the TPM key was backed up, restore the key.
2-1. Connect the USB memory which stores the TPM key.
2-2. Execute “Settings/Registration> Log In> Management
Settings> Data Management> TPM Settings> Restore TPM
Key”.
[Caution] Ask the customer to enter “System Manager ID”
and “Password” when logging in.
2-3. Enter the password set at backup operation.
2-4. When the restoration completion screen is displayed, click
“OK”. Remove the USB memory, and turn OFF and then ON the
main power.
E746 0035 00 Title TPM version error
Detection
description
TPM PCB which cannot be used in this machine was installed.
Remedy [Remedy] Install the TPM PCB (UN82) for this model. (Unit of
replacement: TPM PCB ASSEMBLY)