Canon imageRUNNER ADVANCE C350 series, Service Manual

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Technical Explanation > Embedded RDS > Error code and strings
Technical Explanation > Embedded RDS > Error code and strings
No. Code Character strings Cause Remedy
27 8xxx 2028 Server certificate
error
• No route certificate installed
in device.
• Certificate other than
that initially registered
in the user's operating
environment is being used,
but has not been registered
with the device.
• The date and time of the
device is not correct.
• Install the latest device
system software. (Upgrade)
• Correctly set the date and
time of the device.
• Execute CLEAR > CA-
KEY, and turn OFF and
then ON the device. (The
CA certificate at the time of
shipment is automatically
installed.)
28 8xxx 2029 Server certificate
verify error
The server certificate
verification error occurred.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
29 8xxx 2046 Server certificate
expired
• The route certificate
registered with the device
has expired.
• Certificate other than
that initially registered
in the user’s operating
environment is being used,
but has not been registered
with the device.
• The device time and date
is outside of the certificated
period.
Check that the device time and
date are correctly set.
If the device time and date are
correct, upgrade to the latest
system software.
30 8xxx 2047 Server response
time out
Due to network congestion,
etc., the response from UGW
does not come within the
specified time. (HTTPS level
time out)
If this error occurs when the
communication test is being run
or Service Browser is being set,
try again after a period of time.
31 8xxx 2048 Service not found There is a mistake in the
UGW URL, and UGW cannot
be accessed. (Path is wrong)
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
32 8xxx 2052 URL error The data which is not URL is
inputted into URL field.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
33 8xxx 2058 Unknown error SOAP Client fails to obtain
SOAP Response.
Possibility of a problem in
UGW or of a temporary
problem in the network load.
Perform and complete a
communication test (COM-
TEST).
34 8xxx 2063 SOAP Fault SOAP communication error
has occurred.
Check that the value of port
number of UGW (RGW-PORT)
is 443.
No. Code Character strings Cause Remedy
35 xxxx xxxx Device internal
error
An internal error, such as
memory unavailable, etc.,
has occurred during a device
internal error phase.
Turn the device OFF/ ON.
Or replace the device system
software. (Upgrade)
36 xxxx xxxx SUSPEND:
Initialize Failure!
Internal error occurred at the
initiating E-RDS.
Turn the device OFF/ ON.
*1: [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.
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