Difficulties
Suggestions
a slight interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Receiving Faxes
Difficulties
Suggestions
Cannot receive a fax.
Make sure your machine has a dial tone by pressing the Hook button in Fax
mode. If you hear static or interference on your fax line, contact your local
telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged
into the telephone wall jack and the LINE jack of the machine. If you subscribe to
DSL, VoIP, or MagicJack services, call your service provider for connection
instructions. If you are using a VoIP system, try changing the VoIP setting to
Basic (for VoIP)
. This will lower modem speed and turn off Error Correction Mode
(ECM).
See
Related Information
:
Telephone Line Interference/VoIP
.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine.
See
Related Information
:
Choose the Correct Receive Mode
.
•
If you have a dedicated fax line and want your Brother machine to
automatically answer all incoming faxes, you should select Fax only mode.
•
If your Brother machine shares a line with an external answering machine,
you should select the External TAD mode. In External TAD mode, your
Brother machine will receive incoming faxes automatically and voice callers
will be able to leave a message on your answering machine.
•
If your Brother machine shares the line with a Voice Mail subscriber service,
see
Related Information
:
Voice Mail
.
•
If your Brother machine is on a line with the Distinctive Ring subscriber
service, see
Related Information
:
Distinctive Ring
.
•
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Tel mode.
In Fax/Tel mode, your Brother machine will receive faxes automatically and
produce a pseudo/double-ring to alert you to answer voice calls.
•
If you do not want your Brother machine to answer any incoming faxes
automatically, you should select the Manual mode. In Manual mode, you must
answer every incoming call and activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
•
If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay to
one ring.
See
Related Information
:
Set the Number of Rings Before the Machine
Answers (Ring Delay)
.
•
If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to two.
•
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
•
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
•
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
392
Summary of Contents for MFC-J775DW
Page 1: ...Online User s Guide MFC J775DW 2017 Brother Industries Ltd All rights reserved ...
Page 22: ...Home Paper Handling Paper Handling Load Paper Load Documents 16 ...
Page 31: ...2 1 Related Information Load Paper in the Paper Tray 25 ...
Page 46: ... Load Envelopes in the Paper Tray 40 ...
Page 53: ... Copy a Document Error and Maintenance Messages Telephone and Fax problems Other Problems 47 ...
Page 55: ... Other Problems 49 ...
Page 57: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 51 ...
Page 195: ... Enter Text on Your Brother Machine 189 ...
Page 205: ... Connect an External TAD Telephone and Fax problems 199 ...
Page 257: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 251 ...
Page 313: ...Home Security Security Lock the Machine Settings 307 ...
Page 323: ...Related Information Brother Web Connect 317 ...
Page 355: ...Related Information ControlCenter4 Windows 349 ...
Page 414: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 408 ...
Page 425: ...Related Information Clean Your Brother Machine Telephone and Fax problems Other Problems 419 ...
Page 428: ... Paper Handling and Printing Problems Clean the Print Head from Your Brother Machine 422 ...
Page 434: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 428 ...
Page 447: ...Related Information Check Your Brother Machine 441 ...
Page 451: ...Related Information Routine Maintenance Replace the Ink Cartridges 445 ...