Testing and Troubleshooting the Octel 50 System
Using the Octel 50 System Troubleshooting Table
O
CTEL
50 I
NSTALLATION
G
UIDE
13-39
Serial Integration utility is the correct value for the serial
integration device.
•
Verify the PARITY value selected on the ICONFIG dialog box in
the Serial Integration utility is the correct value for the serial
integration device.
•
Verify the STOPBITS value selected on the ICONFIG dialog box
for the Serial Integration utility is the correct value for the serial
integration device.
•
Verify the DESKID number entered on the ICONFIG Port ID
dialog box for the Serial Integration utility is the correct number.
Verify this number with the central office.
•
Verify the port numbers are entered on the ICONFIG Port ID
dialog box.
Supervised transfers do not
work
Resolution Possibilities:
•
Clear the previous CCA results and run Call Analysis again. For
more information on running Call Analysis, see Chapter 9,
“Defining Phone System Signals.”
Voice system has an echo
Resolution Possibilities:
•
Check the interrupts on the voice and fax boards, and confirm
they are set to different values.
V-Trees do not work
Resolution Possibilities:
•
Verify V-Trees are permitted in the mailbox’s class of service.
•
Verify the V-Tree is created and has been activated through call
handling.
•
Verify the correct call handling condition is being satisfied: busy,
no-answer, busy or no-answer, or all calls.
•
Listen to the V-Tree over the phone interface to verify the V-Tree
is complete.
