Testing and Troubleshooting the Octel 50 System
Octel 50 Installation Test Plan
O
CTEL
50 I
NSTALLATION
G
UIDE
13-8
Evening Greeting
Test:
From an external line, dial into the Octel 50
system during evening hours.
Expected Outcome:
Verify the Octel 50 system voices the evening greeting.
Closed Greeting
Test:
From an external line, dial into the Octel 50
system during hours the office is closed.
Expected Outcome:
Verify the Octel 50 system voices the after-hours
greeting.
Attendant Menu Prompt
Test:
From a non-integrated station set, dial into the
Octel 50 system. The Attendant Menu prompt
voices after the system greeting prompt.
Test each option voiced in the Attendant Menu
prompt.
Expected Outcome:
Verify each option voiced by the Attendant Menu
prompt routes the call as expected.
Note that this prompt does not play during days
specified as holidays or after office hours.
Holiday Greetings
Test:
From a non-integrated station set, dial into the
Octel 50 system during a holiday date.
Expected Outcome:
Verify the holiday greeting is voiced.
Messaging
This section tests the messaging feature to verify messages
can be sent and reviewed as expected.
See the Special Features section in this table to test the
destinations for messages sent using the auto forwarding,
AMIS, and V-Tree features.
Send Messages
Test:
Verify test mailboxes have Send Messages
enabled on the Class of Service dialog box.
Log into a test mailbox and send messages to
other mailboxes.
From an outside line, call into the Octel 50
system and leave a message for a test mailbox.
Expected Outcome:
View the Mailbox Status window and verify the
messages are sent to the expected mailboxes.
Receive Messages
Test:
Verify a test mailbox has Receive Messages
enabled on the Class of Service dialog box.
Log into a test mailbox that contains messages
and review them.
Expected Outcome:
Verify the messages from both internal and external
callers can be reviewed as expected.
