Testing and Troubleshooting the Octel 50 System
Using the Octel 50 System Troubleshooting Table
O
CTEL
50 I
NSTALLATION
G
UIDE
13-24
technical support representative.
Fax Features do not work
Fax retrieval does not work
Resolution Possibilities:
•
Verify the wiring to the fax card is set up correctly for the wiring
method used (transfer or non-transfer).
•
Verify faxes have been loaded onto the Octel 50 system and are
ready to be sent.
•
Verify a V-Tree has been created, includes the fax option, and is
activated.
•
Verify the Configure utility has been set up properly for
Brooktrout fax boards.
•
Verify the sentinel on the Octel 50 system allows Fax Solution.
For information on verifying the features enabled on a sentinel,
see the topic, “Displaying Features Enabled on the Sentinel,”
later in this chapter.
Class of Service dialog box:
•
Verify the Fax V-Trees option is enabled.
System Setup parameters:
•
Verify the entries under Fax Extensions are configured properly
if using the transfer method.
•
Verify that at least one port is enabled for outbound under
Channel Specific.
Folders do not work
Resolution Possibilities:
•
Verify the Voice Folders option is enabled on the Class of
Service dialog box.
•
Verify folders are created in the subscriber’s mailbox and that
label names are recorded.
•
Verify messages are being saved to the proper folder.
Greetings do not voice
properly
Attendant Menu prompt does
not voice
Resolution Possibilities:
•
Make sure that Greeting by Port is not active for that port.
•
Confirm that an Attendant menu is configured. A keypad button
on the dialog box should have a valid corresponding mailbox
number next to it.
