Avaya IP Office Phone Manager Manual Download Page 6

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Phone Based Administration

Page 6

- Issue 6a (Thursday, February 22, 2018)

IP Office Basic Edition

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..................................................................... 175

12.2 VMS Coverage Rings

..................................................................... 177

12.3 Voicemail Password

..................................................................... 178

12.4 VMS Hunt Delay

..................................................................... 179

12.5 VMS Hunt Schedule

Groups

13.

..................................................................... 183

13.1 Calling Groups

..................................................................... 185

13.2 Hunt Groups

..................................................................... 187

13.3 Night Service Group

..................................................................... 189

13.4 Night Service Button

..................................................................... 191

13.5 Pickup Groups

..................................................................... 193

13.6 Operator Group

Ring Settings

14.

..................................................................... 197

14.1 Abbreviated Ringing

..................................................................... 199

14.2 Call Coverage Rings

..................................................................... 201

14.3 Distinctive Ringing

..................................................................... 203

14.4 Line Ringing

..................................................................... 205

14.5 Personal Ring Pattern

..................................................................... 206

14.6 Line Ringing Pattern

..................................................................... 208

14.7 Override Line Ringing

..................................................................... 209

14.8 Ringing on Transfer

..................................................................... 211

14.9 Transfer Return Rings

..................................................................... 213

14.10 Transfer Return Extension

..................................................................... 215

14.11 VMS Hunt Schedule

Holding Calls

15.

..................................................................... 218

15.1 Hold Recall Time

..................................................................... 219

15.2 Music on Hold

Button Programming

16.

..................................................................... 223

16.1 Button Programming Functions

..................................................................... 226

16.2 Absent Message

..................................................................... 228

16.3 Account Code Entry

..................................................................... 230

16.4 Active Line Pickup

..................................................................... 232

16.5 Auto Dial - Intercom

..................................................................... 234

16.6 Auto Dial - Other

..................................................................... 236

16.7 Call Coverage

..................................................................... 238

16.8 Call Forwarding

..................................................................... 240

16.9 Call Pickup

..................................................................... 242

16.10 Caller ID Inspect

..................................................................... 244

16.11 Caller ID Log

..................................................................... 246

16.12 Caller ID Name Display

..................................................................... 248

16.13 Calling Group

..................................................................... 250

16.14 Call Screening

..................................................................... 252

16.15 Conference Drop

..................................................................... 254

16.16 Contact Closure 1

..................................................................... 256

16.17 Contact Closure 2

..................................................................... 258

16.18 Do Not Disturb

..................................................................... 260

16.19 Hot Dial

..................................................................... 262

16.20 Hunt Group

..................................................................... 265

16.21 Idle Line Pickup

..................................................................... 267

16.22 Last Number Redial

..................................................................... 269

16.23 Loudspeaker Page

..................................................................... 271

16.24 Message Alert Notification

..................................................................... 273

16.25 Night Service

..................................................................... 275

16.26 Pickup Group

..................................................................... 277

16.27 Privacy

..................................................................... 279

16.28 Recall

..................................................................... 281

1 6.29 Saved Number Redial

..................................................................... 283

1 6.30 Simultaneous Page

..................................................................... 285

1 6.31 Station Lock

..................................................................... 287

1 6.32 Station Unlock

..................................................................... 289

1 6.33 VMS Cover

..................................................................... 291

1 6.34 Voice Mailbox Transfer

..................................................................... 293

1 6.35 Wake Up Service

System Maintenance

1 7.

..................................................................... 297

1 7.1 Copy Extension Settings

..................................................................... 298

1 7.2 Remote Administration Password

..................................................................... 300

1 7.3 Clearing a Backup Alarm

..................................................................... 301

1 7.4 Backup the Configuration

..................................................................... 303

1 7.5 Restore the Configuration

..................................................................... 305

1 7.6 System Copy

..................................................................... 307

1 7.7 System Default

..................................................................... 308

1 7.8 System Reset

..................................................................... 309

1 7.9 System Shutdown

..................................................................... 310

1 7.10 System Upgrade

..................................................................... 312

1 7.11 Memory Card Startup/Shutdown

..................................................................... 314

1 7.12 Switching SSL VPN On/Off

..................................................................... 316

1 7.13 Display System Details

...............................................................................319

Index

Summary of Contents for IP Office Phone Manager

Page 1: ... Issue 6a Thursday February 22 2018 Phone Based Administration IP Office Basic Edition ...

Page 2: ...OU DO NOT HAVE SUCH AUTHORITY OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE YOUR USE OF THE HOSTED SERVICE SHALL BE LIMITED BY THE NUMBER AND TYPE OF LICENSES PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED SERVICE PROVIDED HOWEVER THAT FOR CERTAIN HOSTED SERVICES IF APPLICABLE YOU MAY HAVE THE ...

Page 3: ...duct is deployed on a virtual machine Each product has its own ordering code and license types Note that each Instance of a product must be separately licensed and ordered For example if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products then two products of that type must be ordered Third Party Components Third Party Components mean cer...

Page 4: ...eed technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website https support avaya com or such successor site as designated by Avaya Security Vulnerabilities Information about Avaya s security support policies can be found in the Security Poli...

Page 5: ...l Distribution 84 4 6 CO Disconnect Time 86 4 7 Automatic Line Selection 88 4 8 Recall Timer Duration 89 4 9 Unsupervised Disconnect Date and Time 5 93 5 1 Changing the Date 94 5 2 Changing the Time 95 5 3 Network Time Synchronization 96 5 4 Automatic Daylight Savings Time Dialing Restrictions and Permissions 6 99 6 1 Allowed Number List 101 6 2 Allowed List Assignment 103 6 3 Disallowed Number Li...

Page 6: ...6 6 Auto Dial Other 236 16 7 Call Coverage 238 16 8 Call Forwarding 240 16 9 Call Pickup 242 16 10 Caller ID Inspect 244 16 11 Caller ID Log 246 16 12 Caller ID Name Display 248 16 13 Calling Group 250 16 14 Call Screening 252 16 15 Conference Drop 254 16 16 Contact Closure 1 256 16 17 Contact Closure 2 258 16 18 Do Not Disturb 260 16 19 Hot Dial 262 16 20 Hunt Group 265 16 21 Idle Line Pickup 267...

Page 7: ...Phone Based Administration Page 7 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Overview Chapter 1 ...

Page 8: ...Phone Based Administration Page 8 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 9: ...o extensions in the system It mainly involves settings that affect all extensions on the system Centralized Programming This programming can only be done on the first two extensions in the system The user is able to select another extension number and then program settings for that other extension Telephone Programming This programming is done from the extension whose settings are being changed It...

Page 10: ...ine Extension 602 Music on Hold Abbreviated Ringing 305 Allow To 408 Allowed Lists 407 ARS Selectors DS PBX Assign Line to AA 210 Auto Line Selection Automatic Daylight Saving 126 Automatic Extension Privacy 304 Call Coverage Rings 320 Call Waiting 316 Calling Group 502 Calls Out DS PBX Clear Backup Alarm 123 Co Disconnect Time 203 Contact Close Grp 612 Copy Settings 399 Default Numbering Reboot 7...

Page 11: ... 119 Set System Password 403 SSL VPN Service 775 System Copy 732 System Date 101 System Default 989 System Language System Locale Reboot System Mode DS Reboot System Reset Reboot 728 System Shutdown 729 System Speed Dials 600 699 System Time 103 System Upgrade Reboot 731 Toll Call Prefix 402 Transfer Return Extension 306 Transfer Return Rings 105 Type Contact Close 613 Unsupervised Disconnect Rebo...

Page 12: ... cannot be overridden For systems running in key system mode the first two buttons 01 and 02 are used as Intercom 1 and Intercom 2 buttons These are used for making internal calls External calls are made using line appearance buttons For systems running in PBX system mode the first three buttons 01 to 03 are used as call appearance buttons These are used for making internal and external calls Line...

Page 13: ...pt the 1403 The phones enter the various programming modes through admin menus displayed on the phone These menus are accessed by pressing the Admin display soft key The menus are dynamically adjusted depend on whether the phone is connected to one of the first two extensions or not To access the administration menus during a call you may need to press the PHONE button to display the Admin soft ke...

Page 14: ...using centralized administration from another phone functions can be applied to the phone from another extension The programmable buttons are numbered from 01 upwards from left to right Button Numbering 01 02 03 For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons For systems running in PBX system mode the first three bu...

Page 15: ...extension ports on the system The order of button numbering depends on the mode in which the system is running For systems running in key system mode the programmable buttons are numbered from 01 upwards from left to right bottom to top The first two buttons are fixed as intercom buttons Intercom 1 and Intercom 2 For systems running in PBX system mode the programmable buttons are numbered from 01 ...

Page 16: ...de in which the system is running For systems running in key system mode the programmable buttons are numbered from 01 upwards from bottom to top The first two buttons are fixed as intercom buttons Intercom 1 and Intercom 2 For systems running in PBX system mode the programmable buttons are numbered from 01 upwards top to bottom The first three buttons are fixed as call appearance buttons Addition...

Page 17: ... arranged in 3 pages of 4 to match the 4 physical buttons The buttons are numbered from top down left to right on each page The left arrow and right arrow buttons are used to switch between pages during normal operation Page 1 Page 2 01 03 02 04 05 07 06 08 The button numbering order on these phones does not depend on the system mode However the default button usage is affected by the system mode ...

Page 18: ...e 8 physical buttons The buttons are numbered from top down left to right on each page The left arrow and right arrow buttons are used to switch between pages during normal operation Page 1 Page 2 Page 3 01 05 02 06 03 07 04 08 09 13 10 14 11 15 12 16 17 21 18 22 19 23 20 24 The button numbering order on these phones does not depend on the system mode However the default button usage is affected b...

Page 19: ...6 9504 and 9508 These phones can still after having selected a function move between functions using the appropriate codes 1 3 6 1 System Administration Menu The System Administration menu is only shown on the first two extensions in the system There are some programming functions that do not appear in the menu Instead they are accessed by dialing the appropriate code after having accessed the men...

Page 20: ... Menu The Admin2 menu is only shown on the first two extensions in the system The System Mode option is used to select whether the system runs in either key or PBX system mode The additional options are only available when the system is running in PBX system mode and are used to configure the outgoing call routing for the system when a user dials after going off hook ...

Page 21: ...system The commands in the sub menus allow the users on the first two extensions in the system to program settings for other extensions The System Speed Dial option is only shown when the selected extension to program is one of the two first extensions in the system 1 3 6 4 Telephone Programming Menu These commands allow a phone user to change the settings applied to their own extension The System...

Page 22: ...n the system 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration is shown on the display Centralized Programming The following method is used to enter centralized administration mode It is only supported on the first two extensions in the system a At either of the first two extension...

Page 23: ...o cannot be used for programming The button numbering order on these phones does not depend on the system mode However the default button usage is affected by the system mode The programmable buttons are numbered from 01 left to right bottom to top ie bottom left is button 01 top right is button 34 For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Int...

Page 24: ... 24 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com While being used in any of the programming modes the function of some keys changes as indicated by the overlay template below ...

Page 25: ...o cannot be used for programming The button numbering order on these phones does not depend on the system mode However the default button usage is affected by the system mode The programmable buttons are numbered from 01 left to right bottom to top ie bottom left is button 01 top right is button 22 For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Int...

Page 26: ... 26 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com While being used in any of the programming modes the function of some keys changes as indicated by the overlay template below ...

Page 27: ...e button numbering order on these phones does not depend on the system mode However the default button usage is affected by the system mode The programmable buttons are numbered from 01 left to right bottom to top ie bottom left is button 01 top right is button 06 For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Butt...

Page 28: ... The following method is used to enter system administration mode It is only supported on the first two extensions in the system 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin Centralized Administration The following method is used to enter cent...

Page 29: ...or the administration functions covered by this document However using centralized administration from another phone functions can be applied to the phone from another extension Button Numbering The diagram below indicates the button functions during normal phone operation The double digit numbers are the button numbering for programmable buttons Display 1 2 3 Release 4 5 6 7 8 9 04 0 Feature Volu...

Page 30: ...inistration functions covered by this document However using centralized administration from another phone functions can be applied to the phone from another extension Button Numbering The diagram below indicates the button functions during normal phone operation The double digit numbers are the button numbering for programmable buttons Display Hold Feature Release 1 2 3 4 5 6 7 8 9 0 Volume 04 ...

Page 31: ...tes the button functions during normal phone operation The double digit numbers are the button numbering for programmable buttons Display Release Feature 07 Hold 06 05 1 2 3 04 4 5 6 03 7 8 9 02 0 01 Volume Mute For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Line buttons based on the Number of Lines setting or the ...

Page 32: ...utton functions during normal phone operation The double digit numbers are the button numbering for programmable buttons Display 07 Hold Feature Release 06 1 2 3 05 4 5 6 04 7 8 9 03 0 02 Volume 01 Mute For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Line buttons based on the Number of Lines setting or the number of...

Page 33: ...rmal phone operation The double digit numbers are the button numbering for programmable buttons 10 22 14 26 18 30 11 23 15 27 19 31 12 24 16 28 20 32 13 25 17 29 21 33 Shift Display Release Feature Hold SK1 SK2 SK3 1 2 3 09 04 4 5 6 08 03 7 8 9 07 02 0 06 01 Volume 05 Mute For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 but...

Page 34: ...n this document infodev avaya com Administration Mode Buttons The diagram below indicates the button functions during phone based administration processes Shift Display Exit Feature Clear Pause Recall Stop 1 2 3 Next Process Previous 4 5 6 Next Item Previous 7 8 9 Next Data Previous 0 Remove Volume Enter ...

Page 35: ...ormal phone operation The double digit numbers are the button numbering for programmable buttons Display SK1 SK2 SK3 Shift 09 08 10 22 22 28 Hold Feature Release 07 12 23 24 29 1 2 3 06 14 24 26 30 4 5 6 05 16 25 28 31 7 8 9 04 18 26 30 32 0 03 20 27 32 33 Volume 02 01 Mute For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 bu...

Page 36: ...aya com Administration Mode Buttons The diagram below indicates the button functions during phone based administration processes Display SK1 SK2 SK3 Shift Process Item 10 22 22 28 Hold Feature Release Data 12 23 24 29 1 2 3 Remove 14 24 26 30 4 5 6 Enter 16 25 28 31 7 8 9 Process 18 26 30 32 0 Item 20 27 32 33 Volume Data 01 Mute ...

Page 37: ...ones 1 5 7 M7324 This type of phone can be used for system centralized and personal administration functions covered by this document For system and centralized administration the phone must be connected to one of the first two extension ports on the system Additional buttons can be supported on a M7324 phone through the addition of KLM button module 41 ...

Page 38: ...s running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Line buttons based on the Number of Lines setting or the number of analog trunks installed in the system are assigned from buttons 23 downwards and then button 24 upwards For systems running in PBX system mode the first three buttons 01 to 03 are fixed as call appearance buttons...

Page 39: ...functions during normal phone operation The double digit numbers are the button numbering for programmable buttons Display SK1 SK2 SK3 23 11 07 Hold Feature Release 22 10 06 21 09 05 1 2 3 20 08 04 4 5 6 19 12 03 7 8 9 18 13 02 0 17 14 01 Volume 16 15 Mute For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Line buttons...

Page 40: ...on Comments on this document infodev avaya com Administration Mode Buttons The diagram below indicates the button functions during phone based administration processes Display SK1 SK2 SK3 Item Hold Feature Release Data Remove 1 2 3 Enter Process 4 5 6 Item 7 8 9 Data 0 01 Volume Process Mute ...

Page 41: ...ocument infodev avaya com Overview BST Phones 1 5 9 KLM Module This type of button module can be used with the M7324 phones to provide additional programmable buttons 01 13 25 37 02 14 26 38 03 15 27 39 04 16 28 40 05 17 29 41 06 18 30 42 07 19 31 43 08 20 32 44 09 21 33 45 10 22 34 46 11 23 35 47 12 24 36 48 37 ...

Page 42: ... administration functions covered by this document However using centralized administration from another phone functions can be applied to the phone from another extension Button Numbering The diagram below indicates the button functions during normal phone operation The double digit numbers are the button numbering for programmable buttons 04 05 06 07 Feature Hold 1 2 3 4 5 6 7 8 9 0 Volume ...

Page 43: ...or the administration functions covered by this document However using centralized administration from another phone functions can be applied to the phone from another extension Button Numbering The diagram below indicates the button functions during normal phone operation The double digit numbers are the button numbering for programmable buttons Display Feature Release Hold 1 2 3 4 5 6 04 7 8 9 0...

Page 44: ...unctions during normal phone operation The double digit numbers are the button numbering for programmable buttons Display Feature Release Hold 07 06 1 2 3 05 4 5 6 04 7 8 9 03 0 02 Volume 01 Mute Headset Mute For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Line buttons based on the Number of Lines setting or the num...

Page 45: ...d for system centralized and personal administration functions covered by this document For system and centralized administration the phone must be connected to one of the first two extension ports on the system Note that while physically very similar the programmable button numbering order for the T7316 and T7316E phones differ The T7316 is more similar to the M7310 in the order of button numberi...

Page 46: ...nning in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Buttons 16 downward are assigned as line buttons starting from the first line based on the Number of Lines setting or the number of analog trunks installed in the system For systems running in PBX system mode the first three buttons 01 to 03 are fixed as call appearance buttons Admi...

Page 47: ...functions covered by this document For system and centralized administration the phone must be connected to one of the first two extension ports on the system Note that while physically very similar the programmable button numbering order for the T7316 and T7316E phones differ The T7316 is more similar to the M7310 in the order of button numbering Additional buttons can be supported on a T7316E ph...

Page 48: ...ning in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Buttons 16 downward are assigned as line buttons starting from the first line based on the Number of Lines setting or the number of analog trunks installed in the system For systems running in PBX system mode the first three buttons 01 to 03 are fixed as call appearance buttons Admin...

Page 49: ...mments on this document infodev avaya com Overview BST Phones 1 5 15 T7316E KEM Module This type of button module can be used with the T7316E phones to provide 24 additional programmable buttons Up to 4 modules can be added 01 13 02 14 03 15 04 16 05 17 06 18 07 19 08 20 09 21 10 22 11 23 12 24 47 ...

Page 50: ... Numbering The double digit numbers are the button numbering for programmable buttons Display SK1 SK2 SK3 09 03 08 02 07 01 On Hook Spkr Off Hook 1 2 3 4 5 6 7 8 9 0 For systems running in key system mode the first two programmable buttons 01 and 02 are fixed as Intercom 1 and Intercom 2 buttons Line buttons based on the Number of Lines setting or the number of analog trunks installed in the syste...

Page 51: ...ied line if it is idle and then make a call using that line Active Line Pickup 68 Line Number Answer or seize the call on the specified line Loudspeaker Paging 70 Page the loudspeaker device attached to the system Simultaneous Paging 70 Page both the loudspeaker device attached to the system and the extensions in calling group 71 Group Calling Ring 7 Calling Group Call the available extensions in ...

Page 52: ...llows the user to transfer their current call to an extension s mailbox After pressing the button the current call is put on hold and the user can then enter the target extension number to indicate the mailbox required VMS Cover 15 984 This function allows the user to switch use of voicemail coverage for their extension on or off Caller ID Name Display 16 933 This function allows the user to swap ...

Page 53: ...s when they call the user Contact Closure 1 41 9 41 This function allows the user to operate the system s contact closure 1 connection The user must be a member of the contact closure group Contact Closure 2 42 9 42 This function allows the user to operate the system s contact closure 2 connection The user must be a member of the contact closure group System Release 590 9 80 Displays the core soft...

Page 54: ...Phone Based Administration Page 54 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 55: ...Phone Based Administration Page 55 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Telephony Features Chapter 2 ...

Page 56: ... mode Systems with an IP Office A Law card default to PBX system mode Key Mode vs PBX Mode Quick Summary Key Mode PBX Mode The first 2 programmable buttons are used as intercom buttons Internal calls are made and answered using the intercom buttons External calls are made and answered using line appearance buttons The line used for outgoing external calls is determined by the line button pressed A...

Page 57: ...nd uses the function and one of the lines specified by that selector Line appearances can still be used to make and answer calls on a particular line They can also be used to make a calls Dialing Restrictions In both modes the system uses a number of methods to control the numbers users are allowed to dial or not Allowed Phone Number Lists Used to specify telephone numbers that extensions associat...

Page 58: ...figured as a line appearance for a particular line Auto Attendant Coverage Each line can be configured to send unanswered calls to an auto attendant after a set delay which can be set to 0 for immediate answer This can be set to operate when the system is in day and or night service This is done using the VMS Schedule VMS Delay Day VMS Delay Night and VMS Auto Attendant settings of each line The f...

Page 59: ...mber Loudspeaker 70 Makes a call to the extension configured as the system s Loudspeaker Paging extension Calling Group 7 Group calling Dial 7 followed by the calling group number 1 to 4 Operator Group 75 Operator group This is supported only on systems with their System Mode set to PBX System Modem Port 76 Modem port Used for remote access for configuration Hunt Group 77 Dial 77 followed by the h...

Page 60: ...g 7811 7812 7813 7814 7815 7816 7817 7818 7819 Afternoon Greeting 7821 7822 7823 7824 7825 7826 7827 7828 7829 Evening Greeting 7831 7832 7833 7834 7835 7836 7837 7838 7839 Out of Hours Greeting 7851 7852 7853 7854 7855 7856 7857 7858 7859 Emergency Greeting 7861 7862 7863 7864 7865 7866 7867 7868 7869 Action Prompts Morning Menu 7841 7842 7843 7844 7845 7846 7847 7848 7849 Afternoon Menu 7871 787...

Page 61: ...part of a hunt group There are number of methods for a user to switch their VMS Cover setting on or off through their mailbox through the phone menus or using a VMS Cover button A VMS Transfer button can be configured to let a user transfer calls directly to the mailbox of other users When Do Calls Go to an Auto Attendant The IP Office Basic Edition voicemail supports the configuration of up to 9 ...

Page 62: ...is button will turn the feature off Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation If you reassign the Night Service Button it is removed from the button where it was previously assigned If you program a System Password you must enter the password when turning Night Service on or off In addition when Night Service is on users i...

Page 63: ...calls go immediately to voicemail no transfer return is supported Joining or bridging to a call that has been sent to a phantom extension s mailbox will drop the phantom extension from the call in the same way it does for a physical extension Calls to a phantom extension cannot be picked up The phantom extensions are supported within the auto attendant actions Dial by Name Dial by Number and Trans...

Page 64: ...n is busy the transfer cannot be completed The user should press the appropriate appearance button for the held call to reconnect to the caller 5 The user can complete the transfer by going on hook by either Replacing the handset pressing SPEAKER or pressing HEADSET depending on how they were handling the call being transferred Pressing TRANSFER Selecting the Complete soft key on the display Calls...

Page 65: ...Phone Based Administration Page 65 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com System Changes Chapter 3 ...

Page 66: ...led System Mode This setting is used to switch the system between key system mode and PBX system mode System Numbering Set whether the system should use 2 digit or 3 digit extension numbering System Locale Set the locale country that the system is installed in This value adjusts a range of hidden trunks settings and the default system language System Language Set the default language for all exten...

Page 67: ...rance buttons The line used for outgoing external calls is determined from the number dialed Automatic line selection defaults to the 3 call appearance buttons 2 on ETR phones WARNING Changing the system mode will also default most settings including all button programming WARNING This process will restart the phone system and disconnect all currently connected calls 1408 1416 9504 9508 Phone 1 At...

Page 68: ...croll the display to System Administration When highlighted press Select 3 Dial 734 The display will show Default Numbering and the current numbering setting 4 Use the left or right arrow icons to change the setting 5 The display shows Immediate Reboot Select either Confirm or Cancel M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature co...

Page 69: ... Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Korea Kuwait Mexico Morocco Netherlands New Zealand Norway Oman Pakistan Peru Poland Portugal Qatar Russia Saudi Arabia Singapore South Africa Spain Sweden Switzerland Taiwan Turkey United Arab Emirates United Kingdom United States and Venezuela 6 Press Select to use the currently displayed locale 7 The phone will p...

Page 70: ...rgentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Korea Kuwait Mexico Morocco Netherlands New Zealand Norway Oman Pakistan Peru Poland Portugal Qatar Russia Saudi Arabia Singapore South Africa Spain Sweden Switzerland Taiwan Turkey United Arab Emirates United Kingdom United States and Venezuela 5 ...

Page 71: ...uire language is displayed The possible language options available are Arabic Brazilian Portuguese Canadian French Cantonese Danish Dutch English UK English US Finnish French French Canadian German Italian Korean Mandarin Norwegian Portuguese Russian Spanish Spanish Latin and Swedish 7 Press Select to use the currently displayed language 8 The phone will prompt for an Immediate Reboot Press Confir...

Page 72: ...e the Next Process key to select Set Language 4 Use the Next Data or Previous Data buttons to change the setting The possible language options available are Arabic Brazilian Portuguese Canadian French Cantonese Danish Dutch English UK English US Finnish French French Canadian German Italian Korean Mandarin Norwegian Portuguese Russian Spanish Spanish Latin and Swedish 5 Press Enter to use the curr...

Page 73: ...Phone Based Administration Page 73 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Line Settings Chapter 4 ...

Page 74: ...ibution Assign outside lines to hunt group Doing this allows outside calls to ring directly into a hunt group instead of being answered and transferred by the receptionist CO Disconnect Time Set the disconnect time setting for a line Automatic Line Selection Adjust the automatic line selection settings for an extension Assign Line to Auto Attendant By default all lines are assigned to the first au...

Page 75: ...ttons first Key System Mode Only IP Office Basic Edition systems can be installed in either key or PBX system mode This feature is only supported by systems running in key system mode The setting is ignored by systems running in PBX system mode 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Admin To do the above during a call you may need to press the PHONE b...

Page 76: ...nsions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration is shown on the display 3 Dial 104 4 Enter two digits for the number of outside lines in the system to assign to all extensions Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then placing it back in the cradle ...

Page 77: ...during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Line Assignment When highlighted press ...

Page 78: ...ssignment of that line To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration is ...

Page 79: ... covering extension for the line Use the left or right arrow icons to toggle through the extensions Press Clear to remove to setting 7 Use the up or down arrow buttons to select another line to adjust if required Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the sy...

Page 80: ...the display to Assign Line to AA When highlighted press Select 5 At the Line prompt enter the desired line number 01 to 64 6 The current setting is displayed 7 Enter the auto attendant number 1 to 9 The default is no auto attendant Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select ...

Page 81: ...on the display 3 Dial 210 The phone displays Assign Line to AA 4 At the Line prompt enter the desired line number 01 to 64 5 The current setting is displayed 6 Enter the auto attendant number 1 to 9 The default is no auto attendant Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Use the Next item or Previous item but...

Page 82: ...example a mail order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group The company then publishes the number as its customer service number so that a caller can reach a sales representative directly to place an order 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Admin To do the above during a call you...

Page 83: ...he Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by t...

Page 84: ...Select 3 Use the up or down arrow buttons to scroll the display to System Parameters When highlighted press Select Alternatively dial and the system administration code 4 Use the up or down arrow buttons to scroll the display to Co Disconnect Time When highlighted press Select 5 At the Line prompt enter the line number The current setting is displayed 6 Enter then option required between 1 to 7 01...

Page 85: ...2 System Administration is shown on the display 3 Dial 203 The phone displays Co Disconnect Time 4 At the Line prompt enter the two digit number of the line for which you are adjusting the hold disconnect time 5 The current hold disconnect time for the line is displayed 6 Enter then option required between 1 to 7 01 300 msec 02 350 msec 03 400 msec 04 450 msec 05 500 msec default 06 550 msec 07 60...

Page 86: ...ou access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to Centralized Programming When highlighted press Select 3 At the Extension prompt enter the extension that you want to configure 4 Use the up or down arrow buttons to scroll the display to Auto Line Selection When highlight...

Page 87: ...em press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display 2 At the Extension prompt enter the number of the extension 3 Dial 4 Press the appearance buttons in the order required Exit programming by pressing Feature 00 You can also exit programming mode by li...

Page 88: ...n highlighted press Select 5 The current setting is displayed 6 Enter then option required between 01 and 80 Each step increases the timer by 25 milliseconds Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting 20 500msec Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M731...

Page 89: ...own arrow buttons to scroll the display to System Parameters When highlighted press Select Alternatively dial and the system administration code 3 Use the up or down arrow buttons to scroll the display to Unsup Disconnect When highlighted press Select 4 Enter 1 or 2 The default is 2 not active ie use supervised disconnection 1 Active Assigned 2 Not Active Not Assigned the default setting Alternati...

Page 90: ...e default is 2 not active ie use supervised disconnection 1 Active Assigned 2 Not Active Not Assigned the default setting Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 5 The change requires the system to be rebooted At the Immed Reboot prompt press Enter to reboot or Remove to cancel 22 ...

Page 91: ...Phone Based Administration Page 91 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Date and Time Chapter 5 ...

Page 92: ...isplayed on phones and used by the system Change the System Time Set the time displayed on phones and used by the system Network Time Synchronization Instead of manually setting the date and time use the information provided by the service provider on calls with incoming caller ID to automatically update the system date and time Automatic Daylight Savings Time Set the system to automatically adjus...

Page 93: ...r example 120409 is the date December 4th 2009 Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin 3 Dial 101 Th...

Page 94: ...24 hour clock is used for example 4 22pm would be entered as 1622 Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System ...

Page 95: ... scroll the display to Network Time Synch When highlighted press Select 5 The current setting is displayed 6 Press either 1 to display Active the default setting or 2 to display Not Active Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting Exit programming by pressing PHONE Alternatively use the Back button to move to another ...

Page 96: ...t or right arrow icons to toggle through the settings or Default to return to the default setting Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the passw...

Page 97: ...Phone Based Administration Page 97 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Dialing Restrictions and Permissions Chapter 6 ...

Page 98: ...sion Emergency Phone Number List Used to create a list of up to 10 telephone numbers that all extensions can dial regardless of dialing restrictions Outgoing Call Restriction Use this feature to specify the types of outgoing calls that can be made on all lines at an extension Allow Remote Call Forwarding All extensions can forward their incoming calls to another extension using call forwarding Thi...

Page 99: ...rride Disallowed Phone Number Lists and Outgoing Call Restriction but not a Night Service Button with a System Password The entries you must make to permit or restrict long distance calls differ depending on the setting for Toll Call Prefix This setting tells the system whether a 0 for operator assisted calls or a 1 for direct dial calls is required when users make long distance calls 1408 1416 95...

Page 100: ...Procedure and go to Step 5 To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration...

Page 101: ...g is displayed The default is 2 not active ie the extension is not associated with the selected list 1 Active Assigned 2 Not Active Not Assigned the default setting Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another list Exit programming by pressing PHONE Alternatively use t...

Page 102: ... the number of the extension to be programmed 5 Enter the list number 1 to 8 6 Enter the required value The default is 2 not active ie the extension is not associated with the selected list 1 Active Assigned 2 Not Active Not Assigned the default setting Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Press the Next I...

Page 103: ...it for example 900 1900 or 0900 depending on the Toll Call Prefix required This setting tells the system whether a 0 for operator assisted calls or a 1 for direct dial calls is required when you make toll calls To prevent dialing all telephone numbers in one exchange when a toll prefix is required Entry Restriction 976 Prevents local calls 1 976 Prevents direct dial calls to the specified exchange...

Page 104: ... config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin 3 Dial 404 The phone displays Disallowed Lists 4 At the List Number prompt enter a list number 1 to 8 5 At the Entry prompt select a list entry 01 to 10 6 Enter the first telephone number To save the telephone number in memory press Enter Do one of the following To...

Page 105: ...Phone Based Administration Page 105 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Dialing Restrictions and Permissions Disallowed Number Lists ...

Page 106: ... is 2 not active ie the extension is not associated with the selected list 1 Active Assigned 2 Not Active Not Assigned the default setting Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another list Exit programming by pressing PHONE Alternatively use the Back button to move to ...

Page 107: ...one displays Disallow To 4 Enter the number of the extension to be programmed 5 Enter the list number 1 to 8 6 Enter the required value The default is 2 not active ie the extension is not associated with the selected list 1 Active Assigned 2 Not Active Not Assigned the default setting Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the de...

Page 108: ...he new number and press Enter Alternatively press Clear to remove the existing number 8 Use the up or down arrow buttons to scroll through the other numbers in the list Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 ...

Page 109: ...hone Based Administration Page 109 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Dialing Restrictions and Permissions Emergency Phone Number List ...

Page 110: ...ay to Outgoing Call Restr When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 2 or 3 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting 1 No Restriction can make toll local and internal calls this is the default setting 2 Internal only 3 Local intern...

Page 111: ...utgoing Call Restr 4 At the Extension prompt enter the number of the extension to be programmed 5 To change the type of call restriction enter the required value 1 No Restriction can make toll local and internal calls this is the default setting 2 Internal only 3 Local internal and local only Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return t...

Page 112: ...to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Remote Call Forward When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 active or 2 not active The default is 2 not active Alternatively use the left or right arrow icons to toggle the settings or Default to re...

Page 113: ...hone Based Administration Page 113 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Dialing Restrictions and Permissions Allow Remote Call Forwarding ...

Page 114: ...own arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Restrictions Permissions When highlighted press Select Alternatively dial and the system administration code 4 Use the up or down arrow buttons to scroll the display to Set System Password When highlighted press Select 5 Enter the new four digit...

Page 115: ...fix When highlighted press Select 5 The current setting is displayed 6 Enter 1 or 2 1 0 or 1 required before Area Code and Number the default setting 2 Area Code and Number Only Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 ...

Page 116: ...hone displays Toll Call Prefix 4 The current system setting is displayed 5 To change the setting enter the required value 1 0 or 1 required before Area Code and Number the default setting 2 Area Code and Number Only Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button for the ne...

Page 117: ...Phone Based Administration Page 117 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com PBX Mode Call Routing Chapter 7 ...

Page 118: ... can be in more than one group These are then used as the destination for outgoing external calls Calls Out The Dial Numbers table is used to match the number dialed by a user to a required ARS Select group number When a match is found an available line in that ARS Selector group is seized for the call External Dialing Prefix Sets whether a prefix is used for external dialing and what the prefix s...

Page 119: ...ine with the calling party information set to withheld 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Admin To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arr...

Page 120: ...ation during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to Admin2 When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Calls Out When highlighted press Select 4 Use the up or down arrow buttons to scroll the display the class of calls for which you want to adjust When...

Page 121: ...the Locale setting Germany All other locales default to no external dialing prefix 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Admin To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected c...

Page 122: ...Phone Based Administration Page 122 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 123: ...Phone Based Administration Page 123 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Auxiliary Equipment Chapter 8 ...

Page 124: ...speaker device Doorphone Extension Indicate which extensions are connected to doorphone devices and which other extensions should be alerted when the doorphone goes off hook Other Options Music on Hold A hold music source can be attached to the system 8 1 Doorphone Programming Up to 2 extensions can be specified as being doorphone extensions When a person uses one of these doorphone extensions it ...

Page 125: ...y to Doorphone 1 Extension or Doorphone 2 Extension When highlighted press Select 5 Enter the alert extension number Alternatively use the left or right arrow icons to toggle through the settings or Clear to remove the current setting Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first tw...

Page 126: ...Phone Based Administration Page 126 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 127: ...phone Alert Ext When highlighted press Select 5 Enter the extension number for which you want to adjust alert settings 6 Select the doorphone alert setting for that extension by dialing 1 to 4 Value Setting 1 No alert This is the default setting 2 Doorphone 1 alert extension 3 Doorphone 2 alert extension 4 Doorphone 1 and 2 alert extension Alternatively use the left or right arrow icons to toggle ...

Page 128: ...ne Alert Ext 4 Enter the first alert system extension number 5 Enter the required value Value Setting 1 No alert This is the default setting 2 Doorphone 1 alert extension 3 Doorphone 2 alert extension 4 Doorphone 1 and 2 alert extension Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous I...

Page 129: ...l devices such as an electronic door lock Program the following features to enable the use of a contact closure Contact Closure Group Use this feature to specify which system extensions can activate each contact closure Contact Closure Operation Type Use this feature to specify how long the Contact Closures remain active when they are activated Other Functions Contact Closure Button Extensions wit...

Page 130: ...Not assigned to change the extension s membership The default is 2 Not assigned Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 ...

Page 131: ...Phone Based Administration Page 131 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Auxiliary Equipment Contact Closures ...

Page 132: ...losure 1 1 Second on 2 3 Seconds on the default setting 3 5 Seconds on 4 Toggle Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press...

Page 133: ...Phone Based Administration Page 133 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Auxiliary Equipment Contact Closures ...

Page 134: ...ing system or Clear to return to the default setting no loudspeaker Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays Syste...

Page 135: ... settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system pas...

Page 136: ...asic Edition Comments on this document infodev avaya com 6 Press the Next Item or Previous Item button for the next or previous extension respectively Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then placing it back in the cradle ...

Page 137: ...Phone Based Administration Page 137 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Speed Dials Chapter 9 ...

Page 138: ...nly be edited using a system administrator phone on the first two extensions in the system Personal Speed Dials Each extension can have up to 20 personal speed dials numbered 80 to 89 configured These can be edited by the extension user and from a system a system administrator phone on the first two extensions in the system Dialing restrictions are applied to all personal speed dials Dialing Speed...

Page 139: ... multiple Auto Dial buttons and Speed Dial numbers during the course of a single call For example you can use an Auto Dial button or Speed Dial number to dial the Account Code Entry feature code and another Speed Dial number to dial the account code 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Admin To do the above during a call you may need to press the PH...

Page 140: ...umber enter 5 To save the number press Feature Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then placing it back in the cradle ETR 18D ETR 34D Phone 1 At either of the system administration telephones on the first two extensions in the system press Feature 0 0 2 Select a speed dial by pressing Feature and dialing three digits between 600 to 699 ...

Page 141: ...een 80 and 99 to select the speed dial entry that you want to edit 4 The current setting of the speed dial entry is displayed 5 Enter the external number and press Enter The number can be up to 28 characters in length Press Clear to remove any existing number The following keys can be used to enter special dialing commands Function Press to insert Character Description Pause HOLD P Inserts a 1 5 s...

Page 142: ...Comments on this document infodev avaya com Transfer Soft Key 2 R Send a hook switch flash signal Stop Soft Key 3 S Stop dialing 4 To save the number press Feature Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then placing it back in the cradle ...

Page 143: ...splay b At the Extension prompt enter the number of the extension 2 Press Feature and the speed dial number to be programmed between 80 and 99 3 The current setting of the speed dial entry is displayed 4 Enter the external number The number can be up to 28 characters in length The following keys can be used to enter special dialing commands Function Press to insert Character Description Pause HOLD...

Page 144: ...Phone Based Administration Page 144 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 145: ...Phone Based Administration Page 145 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Extension Settings Chapter 10 ...

Page 146: ... the extension to automatically dial another extension when it goes off hook Outside Conference Denial Control how many external parties are allowed in conferences Do Not Disturb Exceptions Set which numbers internal and external can still call the extension even when they have do not disturb enabled Other Options Button Programming Assign functions to any buttons not used for intercom call appear...

Page 147: ...to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Log ID All Calls Ext 1 Log ID All Calls Ext 2 or Log ID All Calls Ext 3 When highlighted press Select 5 The current setting is displayed At the Extension prompt enter the extension you...

Page 148: ... you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to Extension Name When highlighted press Select 3 The current setting is displayed 4 To enter a new name dial the characters using the dial pad...

Page 149: ...on English languages do not offer accented characters Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then placing it back in the cradle ETR 18D ETR 34D Phone 1 Do one of the following To program the same extension To program another extension a At the phone press Feature 00 b Program Extension is shown on the display a At either of the first two e...

Page 150: ...Canadian German Italian Korean Mandarin Norwegian Portuguese Russian Spanish Spanish Latin and Swedish Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE Alternatively use the Back button to move to another m...

Page 151: ...e current display language is shown 5 Use the Next Data or Previous Data buttons to change the setting Press Remove to return to the default for the system this will vary depending on the system locale setting The possible language options available are Arabic Brazilian Portuguese Canadian French Cantonese Danish Dutch English UK English US Finnish French French Canadian German Italian Korean Mand...

Page 152: ...connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Call Waiting When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The ...

Page 153: ... Dial 316 The phone displays Call Waiting 4 Enter the number of the extension to be programmed 5 Enter the required value The default is 2 not active ie no call waiting 1 Active Assigned 2 Not Active Not Assigned the default setting Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item ...

Page 154: ...t if required Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin 3 Dial 309 The phone displays Intercom Dial To...

Page 155: ...line Do not use station lock at an external hotline because it will prevent the outside number from being dialed Remove external hotlines extensions from Night Service Group Extensions Calling Group Extensions and Hunt Group Extensions Do not assign Forced Account Code Entry to the external hotline 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Admin To do th...

Page 156: ...the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration is shown on the display 3 Dial 311 The phone displays External Hotline 4 At the...

Page 157: ...tline telephone can receive transferred calls but the user at that extension should not pick up the handset until the telephone rings To prevent outside calls from being made or received on the hotline telephone use Line Assignment to remove all outside lines Set Automatic Line Selection for the hotline extension to intercom only Remove hotline extensions from Night Service Group Extensions Callin...

Page 158: ...xt or previous extension respectively To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Adm...

Page 159: ...ult to return to the default setting 1 Allow conference calls with multiple outside parties the default setting 2 Disallow conference calls with two outside parties Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If t...

Page 160: ...ng a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to System Parameters When highlighted press Select Alternatively dial and the system administration code 3 Use the up or down arrow buttons to scro...

Page 161: ...l appearance button 2 System Administration is shown on the display 3 Dial 304 The phone displays Automatic Ext Privacy 4 At the Extension prompt enter the two digit number of the extension 5 Press either 1 assigned or 2 not assigned The default is 2 not assigned Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting Exit pro...

Page 162: ...e displayed Use the up or down arrow buttons to scroll through the list of numbers To delete the currently displayed number press Delete To add a new number start dialing the number or press Add Dial the number and click Save On a 9500 Series phone to add a wildcard press the button for the highlighted row and select Dial X single digit wildcard or Dial N multiple digits wildcard Exit programming ...

Page 163: ...splay b At the Extension prompt enter the number of the extension 2 Press FEATURE and dial 700 to 719 The number used above is not a fixed reference For example if the exception number set using 702 is cleared any numbers set as 703 and above are move to 702 and above 3 The current number is shown if any To clear the current number press the Mic HFAI key To enter a number using the normal dialing ...

Page 164: ...Phone Based Administration Page 164 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 165: ...Phone Based Administration Page 165 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Account Codes Chapter 11 ...

Page 166: ... on a voluntary basis They can enter When an account code is entered during a call the caller on the other end does not hear the touch tone digits dialed If SMDR is used the account code assigned to a call is included in the SMDR record for that call You can program the Account Code Entry button on a phone Use a button with LEDs LCD For faster entry of frequently used account codes you can program...

Page 167: ...ttons to scroll the display to Forced Act Code List When highlighted press Select 5 At the Entry prompt enter the list entry you want to change by entering 01 to 99 6 The current setting is displayed 7 Enter the new number and press Enter To enter a wildcard digit press HOLD Press Clear to remove the existing number 8 Use the up or down arrow buttons to scroll through the other numbers in the list...

Page 168: ...digits for the list entry If the account code is five digits or less you must press Enter to save the account code in memory To enter a wildcard digit press HOLD 6 Do one of the following To enter other account codes press Next Item to select a different list entry and repeat Steps 5 and 6 To change the account code you just entered press Remove and repeat Steps 5 and 6 To delete the account code ...

Page 169: ...ministration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Forced Account Code When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 assigned or 2 not assigned The default...

Page 170: ... 3 Dial 307 The phone will display Forced Account Code 4 At the Extension prompt enter the number of the extension to be programmed 5 Enter 1 assigned or 2 not assigned The default is 2 not assigned Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button for the next or previous ex...

Page 171: ...Phone Based Administration Page 171 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Voicemail Chapter 12 ...

Page 172: ...her voicemail is used to cover unanswered calls to an extension VMS Coverage Rings Set the voicemail coverage delay for calls to an extension User Admin Voicemail Password Users can set a password for their voicemail This password can be reset by through phone based administration if required Voicemail Password Line Auto Attendant Operation When a call goes to a line s VMS cover the voicemail syst...

Page 173: ...ons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Automatic VMS Cover When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 or 2 The default is 1 active ie voicemail coverage on 1 Active Assigned the default 2 Not active Not assigned 8 ...

Page 174: ...one displays Automatic VMS Cover 4 At the Extension prompt enter the extension number 5 Enter the required value The default is 1 active ie voicemail coverage on 1 Active Assigned the default 2 Not active Not assigned Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button for the ...

Page 175: ...dministration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to VMS Coverage Rings When h...

Page 176: ...e display 3 Dial 321 The phone displays VMS Cover Rings 4 Enter the number of the extension to be programmed 5 Enter the number of rings required between 1 and 9 The default is 3 15 seconds Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button for the next or previous extension r...

Page 177: ...xtension prompt enter the two digit number of the extension 5 Press Proceed Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displa...

Page 178: ...r the number of rings 0 to 6 The default is 2 rings Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another line Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two ...

Page 179: ...4 Use the up or down arrow buttons to scroll the display to VMS Hunt Schedule When highlighted press Select 5 At the Line prompt enter the line number for example 01 for line 1 6 Enter the required value 1 to 4 The default is 4 ie no voicemail coverage 1 Always 2 Day only 3 Night only 4 Never Default Alternatively use the left or right arrow icons to toggle through the settings or Default to retur...

Page 180: ...isplay 3 Dial 507 The phone displays VMS Hunt Schedule 4 Enter the line number 5 The current setting is shown in the telephone display 6 Enter the required value 1 Always 2 Day only 3 Night only 4 Never Default Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Press the Next Item or Previous Item button for the next or...

Page 181: ...Phone Based Administration Page 181 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Groups Chapter 13 ...

Page 182: ...st extension available to answer Night Service Group A group of extensions that will ring immediately regardless of normal Line Ringing settings when night service is switched on Pickup Groups 661 to 664 A group of extensions that can answer any call ringing within the group by dialing the Pickup Group code Operator Group This group is the default destination for incoming calls for systems running...

Page 183: ... scroll the display to Groups When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Pickup Group When highlighted press Select 5 At the Group prompt enter the number of the group you want to adjust 6 At the Extension prompt enter the extension number whose group membership you want to change 7 Enter 1 or 2 The default is 2 Not Assigned ie the extension is not a ...

Page 184: ...ed ie the extension is not a member of the group Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Do one of the following To assign or unassign another extension press Next Item or Prev Item until the extension number appears on the display Then repeat Step 6 To program another group press Next Procedure Prev Procedur...

Page 185: ...s to scroll the display to Groups When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Pickup Group When highlighted press Select 5 At the Group prompt enter the number of the group you want to adjust 6 At the Extension prompt enter the extension number whose group membership you want to change 7 Enter 1 or 2 The default is 2 Not Assigned ie the extension is no...

Page 186: ...mber of the extension to be programmed 6 Enter 1 or 2 The default is 2 Not Assigned ie the extension is not a member of the group Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Do one of the following To assign or unassign another extension press Next Item or Prev Item until the extension number appears on the displ...

Page 187: ...cess phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Groups When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Night Service Grp...

Page 188: ...tion is shown on the display 3 Dial 504 The phone displays Night Service Grp Ext 4 Enter 1 or 2 The default is 2 Not Assigned ie the extension is not a member of the group Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button for the next or previous extension respectively Exit p...

Page 189: ... status of the Night Service Button tells the voice messaging system to operate in day or night mode The Night Service Button returns to the status on off it was in immediately prior to a power failure or to System Reset being used Night Service is unavailable on T1 lines with Direct Inward Dialing DID 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Admin To d...

Page 190: ...t is not a line appearance To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration...

Page 191: ...hen highlighted press Select 5 At the Group prompt enter the number of the group you want to adjust 6 At the Extension prompt enter the extension number whose group membership you want to change 7 Enter 1 or 2 The default is 2 Not Assigned ie the extension is not a member of the group Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default...

Page 192: ...umber of the extension to be programmed 6 Enter 1 or 2 The default is 2 Not Assigned ie the extension is not a member of the group Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Do one of the following To assign or unassign another extension press Next Item or Prev Item until the extension number appears on the disp...

Page 193: ...inistration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Groups When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Operator Group 5 When highlight...

Page 194: ...Phone Based Administration Page 194 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 195: ...Phone Based Administration Page 195 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Ring Settings Chapter 14 ...

Page 196: ... are immediate ring delayed ring or no ring Personalized Station Ringing Use this feature to assign a personalized ring pattern to an extension Line Ringing Pattern The ring pattern used for calls being presented via a particular line can be specified Override Line Ringing Individual users can be configured to override Line Ringing Pattern settings Ring on Transfer Used to specify if callers hear ...

Page 197: ...the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Abbreviated Ringing When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 or 2 The defau...

Page 198: ... on the display 3 Dial 305 The phone displays Abbreviated Ringing 4 Enter the number of the extension to be programmed 5 Enter 1 or 2 The default is 1 active ie use abbreviated ringing Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button for the next or previous extension respec...

Page 199: ...the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Call Coverage Rings When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The current settin...

Page 200: ...display 3 Dial 320 The phone displays Call Coverage Rings 4 Enter the number of the extension to be programmed 5 Enter the number of rings required between 1 and 9 The default is 2 10 seconds Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button for the next or previous extension...

Page 201: ...ed press Select 3 Use the up or down arrow buttons to scroll the display to Extensions When highlighted press Select 4 Use the up or down arrow buttons to scroll the display to Distinctive Ring When highlighted press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 or 2 The default is 1 active ie use different distinctive ringing pa...

Page 202: ...ays Distinctive Ring 4 At the Extension prompt enter the number of the extension to be programmed 5 Enter 1 or 2 The default is 1 active ie use different distinctive ringing patterns for outside intercom and transferred calls Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 6 Press the Next Item or Previous Item button ...

Page 203: ...t enter from 03 to 99 to select the line button for which you want to view the line ringing setting Or press the corresponding line appearance button directly 6 The display will show LINE RINGING and the current ring setting for the line on that button and the line number it represents in the form ring setting L line number I Immediate ring D Delayed ring 5 seconds delay N No ring 7 To change the ...

Page 204: ...econd intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current setting of that button is displayed 6 Enter the number of the extension to be programmed 7 At the Button prompt enter from 03 to...

Page 205: ...rogramming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin 3 Dial 323 The phone displays Ring Pattern 4 At the Extension prom...

Page 206: ...he SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Use the up or down arrow buttons to scroll the display to Lines When highlighted press Select Alternatively dial and the system administration code 4 Use the up or down arrow buttons to scroll the display to Ring Patte...

Page 207: ...istration is shown on the display 3 Dial 209 The phone displays Ring Pattern 4 At the Line prompt enter the desired line number 01 to 64 5 The current setting is displayed 6 Enter the ring pattern number 1 default to 8 Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Press the Next Item or Previous Item button for the...

Page 208: ...ernatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin 3 Dial 324 The phone displays Override Line Ringing 4 At the Extension prompt enter the number of ...

Page 209: ...gh the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a syst...

Page 210: ... Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then placing it back in the cradle ...

Page 211: ...t group extension where it rings When a call is routed to an extension by transfer return it alerts with the Transfer Return ringing pattern The display indicates both the transferred caller s details and the original transfer destination If a phantom extension door extension or paging extension is set as the transfer return destination transferred calls will not follow transfer return and instead...

Page 212: ... to the default setting 4 Rings Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin 3 Enter the number of rings ...

Page 213: ...ransfer return destination for the transferring extension the call remains ringing at the transfer destination Transfer return calls ignore Do Not Disturb call forwarding call coverage and coverage to voicemail Transfer return calls that are answered at the return extension are not logged even if the Called ID log answered calls is set to Active 1408 1416 9504 9508 Phone 1 At either of the first t...

Page 214: ...by two presses of the first intercom or call appearance button 2 System Administration is shown on the display 3 Dial 306 The phone displays Transfer Return Ext 4 At the Extension prompt enter the number of the extension to be programmed 5 Enter the target extension number for transfer returns of calls transferred by the extension The default is the same extension Alternatively use the Next Data o...

Page 215: ... Select 4 Use the up or down arrow buttons to scroll the display to VMS Hunt Schedule When highlighted press Select 5 At the Line prompt enter the line number for example 01 for line 1 6 Enter the required value 1 to 4 The default is 4 ie no voicemail coverage 1 Always 2 Day only 3 Night only 4 Never Default Alternatively use the left or right arrow icons to toggle through the settings or Default ...

Page 216: ...isplay 3 Dial 507 The phone displays VMS Hunt Schedule 4 Enter the line number 5 The current setting is shown in the telephone display 6 Enter the required value 1 Always 2 Day only 3 Night only 4 Never Default Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting 7 Press the Next Item or Previous Item button for the next or...

Page 217: ...Phone Based Administration Page 217 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Holding Calls Chapter 15 ...

Page 218: ...natively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is requested Enter the password 2 The phone displays System Admin 3 Dial 127 The phone displays Hold Timer 4 Press the appropriate digit to change the value The defau...

Page 219: ...ned Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it...

Page 220: ...Phone Based Administration Page 220 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 221: ...Phone Based Administration Page 221 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com Button Programming Chapter 16 ...

Page 222: ...cannot be overridden For systems running in key system mode the first two buttons 01 and 02 are used as Intercom 1 and Intercom 2 buttons These are used for making internal calls External calls are made using line appearance buttons For systems running in PBX system mode the first three buttons 01 to 03 are used as call appearance buttons These are used for making internal and external calls Line ...

Page 223: ...ws the user to switch call coverage for their extension on or off The button settings include the extension number of the extension providing coverage When on calls to the user that ring unanswered for the user s number of coverage rings then also start ringing at the call coverage extensions F932 F20 Caller ID Log This function allows the user to view the phone system s call log of all caller IDs...

Page 224: ...ttons configured F27 F938 Yes Night Service Button A night service button is used to switch night service on off 503 Yes Pickup Group This function allows the user to answer a call being presented to any extension that is a member of the pickup group configured for the button Intercom 1 661 664 Privacy This function allows the user to turn privacy on or off When on other extensions are not able to...

Page 225: ...lows the user to transfer their current call to an extension s mailbox After pressing the button the current call is put on hold and the user can then enter the target extension number to indicate the mailbox required F986 F14 Wake Up Service A Wake Up Service button can be assigned for the first extension on the system Using this button the extension user can set wake up calls within the next 24 ...

Page 226: ...n highlighted press Select c At the Extension prompt enter the extension that you want to configure To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows sc...

Page 227: ...splay a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can ...

Page 228: ...press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 12 or use the up...

Page 229: ...splay a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can ...

Page 230: ... affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either press the first intercom or call appearance button or use the up or down arrow buttons to scroll the display to Active Line Pickup and press Select 4 At the Endpoint prompt ente...

Page 231: ...e first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button nu...

Page 232: ... either press Intercom 1 or use the up or down arrow buttons to scroll the display to Auto Dial Intercom and press Select 4 At the Endpoint prompt enter target extension for calls made using the button If you want to page the extension put a in front of the number 5 The button function is changed to AD I followed by the target extension number Exit programming by pressing PHONE Alternatively use t...

Page 233: ...two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current setting of that button is displayed 3 Press the f...

Page 234: ...pt enter the extension that you want to configure To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter ...

Page 235: ...tration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension To program the same extension To program another extension a At the phon...

Page 236: ...f the following depending on whether you want to change the button programming of the extension you are using or that of another extension To program the same extension To program another extension a At the extension press Admin b Use the up or down arrow buttons to scroll the display to Telephone Programming When highlighted press Select a At either of the first two extensions on the system press...

Page 237: ...nation extension To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension To program the same extensio...

Page 238: ...utton Use the following and then enter the destination number To switch forwarding off enter the extension s own number as the destination On DS and ETR phones press FEATURE and then dial 11 On BST phones press FEATURE and dial 4 1408 1416 9504 9508 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another exten...

Page 239: ...ation extension To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension To program the same extension...

Page 240: ...d call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either press the first intercom or call appearance button or use the up or down arrow buttons to scroll the display to Call Pickup and press Select 4 At the Endpoint prompt enter 6 followed by the target ...

Page 241: ...ss Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current setting of that button ...

Page 242: ... Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 17 or use the up or down arrow buttons to scroll the ...

Page 243: ...splay a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can ...

Page 244: ...ss the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 23 or use the up or...

Page 245: ...splay a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can ...

Page 246: ...the extension that you want to configure To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 t...

Page 247: ...play a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can a...

Page 248: ...he Endpoint prompt enter the calling group number for the button 71 to 74 A page call to the calling group members can be selected by adding a in front of the calling group number 5 The button function is changed to Calling Group followed by the calling group number Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E P...

Page 249: ...r call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current setting of that button is displayed 3 Press the first intercom or call appearance...

Page 250: ...y if displayed On 1400 and 9500 Series phones pressing the SPEAKER button will ignore the call On ETR phones pressing the SPKR button will ignore the call On M Series and T Series phones pressing the Release key will ignore the call On all phones the Call Screening button can be press to both turn off call screening and to ignore the currently screened call When ignored The call continues to be re...

Page 251: ...n to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature user ie Feature 8737 2 If the system has a system password set it is requested Enter the password 3 At the Extension prompt enter the extension number of the extension you want to program 4 To select the button press the corresponding button For buttons up to 9...

Page 252: ...t key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 06 or use the up or down arrow buttons to scroll the display to...

Page 253: ...splay a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can ...

Page 254: ...ng a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 41 or use the up or down arrow buttons to scroll the display to Contact Closure 1 and press Select 4 The button fun...

Page 255: ...splay a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can ...

Page 256: ...ng a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 42 or use the up or down arrow buttons to scroll the display to Contact Closure 2 and press Select 4 The button fun...

Page 257: ...splay a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can ...

Page 258: ...scroll the display to Centralized Programming When highlighted press Select c At the Extension prompt enter the extension that you want to configure To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to ...

Page 259: ...play a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can a...

Page 260: ...the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 26 or use the up or do...

Page 261: ...play a At either of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can a...

Page 262: ... 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Hunt Group and press Select 4 At the Endpoint prompt enter the hunt group number for the button 771 to 776 The additional num...

Page 263: ...ffice Basic Edition Comments on this document infodev avaya com Button Programming Hunt Group To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ...

Page 264: ...ress of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current setting of that button is displayed 3 Press the first intercom or call appearance button 4 Enter the hunt group num...

Page 265: ...ET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either press the first intercom or call appearance button or use the up or down arrow buttons to scroll the display to Idle Line Pickup and press Select 4 At the Endpoi...

Page 266: ...m press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current setting of that bu...

Page 267: ... 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 05 or use the up or down arrow buttons to scroll the display to Last Number Redial and press Select 4 The button function is changed to Last Number Redial Exit programming by pressing PHONE Alternat...

Page 268: ... the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button...

Page 269: ...ct the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either press the first intercom or call appearance button or use the up or down arrow buttons to scroll the display to Loudspeaker Page and press Select 4 At the Endpoint prompt enter 70 5 ...

Page 270: ...ons on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current se...

Page 271: ... the extension that you want to configure To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 ...

Page 272: ...f the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the butto...

Page 273: ...ail The status of the Night Service Button tells the voice messaging system to operate in day or night mode The Night Service Button returns to the status on off it was in immediately prior to a power failure or to System Reset being used Night Service is unavailable on T1 lines with Direct Inward Dialing DID 1408 1416 9504 9508 Phone 1 At either of the first two extensions on the system press Adm...

Page 274: ...t is not a line appearance To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration...

Page 275: ...ADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either the first intercom or call appearance button or use the up or down arrow buttons to scroll the display to Pickup Group and press Select 4 At the Endpoint prom...

Page 276: ...ed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current setting of that button is displayed 3 Press...

Page 277: ...o the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Pres...

Page 278: ...her of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the ...

Page 279: ... call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 03 or use the up or down arrow buttons to scroll the display to Recall and press Select 4 The button function is changed to Recall Exit programming by pressing PHONE Alternatively use the Back ...

Page 280: ...her of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the ...

Page 281: ...buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 04 or use the up or down arrow buttons to scroll the display to Saved Number Redial and press Select 4 The button function is changed to Saved Number Redial Ex...

Page 282: ... the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button...

Page 283: ...and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either press the first intercom or call appearance button or use the up or down arrow buttons to scroll the display to Simultaneous Page and press Select 4 At ...

Page 284: ...ons on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button number The current se...

Page 285: ...rompt enter the extension that you want to configure To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Ent...

Page 286: ...r of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the bu...

Page 287: ... press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 22 or use the u...

Page 288: ... of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the but...

Page 289: ... extension that you want to configure To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 9...

Page 290: ...er of the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the b...

Page 291: ...call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Press the button to edit Alternatively using the up or down arrows scroll to Button Programming and press Select Enter from 03 to 99 or press the corresponding button 3 Press Program and either dial 14 or use the up or down arrow buttons to scroll the display to Voice Mailbox Transfer and press Select 4 The button fun...

Page 292: ...the first two extensions on the system press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button Centralized Programming is shown on the display b At the Extension prompt enter the number of the extension 2 To select the button press the corresponding button For buttons up to 99 you can also dial the button ...

Page 293: ... is treated as being completed and no further call attempts are made If the wake up call is not answered or the extension is busy the wake up call is rescheduled for 5 minutes later Only 2 attempts are made to send a wakeup call If neither is answered the wake up call is cleared If a wake up call is already scheduled for an extension setting up a new wake up call to that extension will erase the e...

Page 294: ...t is not a line appearance To exit phone based administration at any time press the Release button To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code ETR 18D ETR 34D Phone 1 At either or the first two extensions on the system press Feature 0 0 followed by two presses of the first intercom or call appearance button 2 System Administration...

Page 295: ...Phone Based Administration Page 295 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com System Maintenance Chapter 17 ...

Page 296: ...om the Optional SD card to the System SD card and then restart the system using the new software Switch SSL VPN Services On Off If the system has been configured for support by an SSL VPN service link you can turn the link on or off Other Functions The following settings affect system operation These functions should typically only be performed when a system is first installed System Mode This set...

Page 297: ...t to transfer the copy 6 If Proceed is not displayed or there is a problem additional text messages may be displayed Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a system password set it is reques...

Page 298: ...first character after a space are automatically capitalized Use the left and right arrows keys to move the cursor Do not use punctuation characters such as _ and in the password Note that the password is case sensitive and must be unique 4 Use the dial pad to enter a password of up to 8 characters When completed press Enter To remove the characters entered so far press Clear Exit programming by pr...

Page 299: ...dministration password is displayed or dashes if no password has been set Enter or change the password Enter a character by pressing the indicated button until that character is displayed If you pause more than 1 second after press a button the cursor will move onto the next space 1 1 2 2abcABC 3 3defDEF 4 4ghiGHI 5 5jklJKL 6 6mnoMNO 7 7pqrsPQRS 8 8tuvTUV 9 9wxyzWXYZ _ 0 0 Space Do not use punctua...

Page 300: ...4 Use the up or down arrow buttons to scroll the display to Clear Backup Alarm When highlighted press Select 5 To clear the alarm press Proceed Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system has a syste...

Page 301: ...resent at all times System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested Backup Failed This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the backup or the card has become corrupted 5 If the backup was successful Backup Successful is displayed Exit pr...

Page 302: ... display will give the reason why the backup was unsuccessful Shutdown and Insert Card No card was detected in the phone system s System SD card slot For correct operation of the phone system the Avaya SD card should always be present at all times System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested Backup Failed This message indic...

Page 303: ...n and Insert Card No card was detected in the phone system s System SD card slot For correct operation of the phone system the Avaya SD card should always be present at all times System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested Restore Failed Try Again This message indicates that there was some problem For example the card in t...

Page 304: ...Press Enter to start the restore Shutdown and Insert Card No card was detected in the phone system s System SD card slot For correct operation of the phone system the Avaya SD card should always be present at all times System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested Restore Failed Try Again This message indicates that there wa...

Page 305: ...e is a problem additional text messages may be displayed Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot Copy Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the backup or the card has become corrupted Card is Write Protected The SD card in the Opt...

Page 306: ...displays Copy In Progress 5 If the copy is not successful the display will indicate the probable problem Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot Copy Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the backup or the card has become corrupte...

Page 307: ...nnected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Dial 989 4 When the Restart Defaults prompt is displayed dial 25327 C L E A R 5 The system will be immediately restarted M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 266344 If the system ...

Page 308: ...stration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Dial 728 4 At the Reset Save All prompt press Proceed M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At either of the first two extensions on the system press Feature config ie Feature 2663...

Page 309: ...ystem press Admin To do the above during a call you may need to press the PHONE button to display the Admin soft key option If you access phone administration during a call only the SPEAKER MUTE and HEADSET buttons still affect the connected call 2 Use the up or down arrow buttons to scroll the display to System Administration When highlighted press Select 3 Dial 729 4 At the Shutdown Save All pro...

Page 310: ...play will give the reason Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot Upgrade Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the upgrade or the card has become corrupted System Busy Another backup restore upgrade or copy was already in progres...

Page 311: ... 4 Press Enter to start the upgrade The phone will display Upgrade In Progress 5 If the upgrade is not successful the display will indicate the probably cause Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot Upgrade Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was ...

Page 312: ...then Shut Down Check that the LED for that card slot is extinguished before removing the card If the selected card has been shut down the option Start Up is displayed To start the process press the Enter button otherwise press The status will change to Starting Up and then Started Up If the selected card is not present the message No Card is displayed If the selected card is currently performing a...

Page 313: ...or 2 for the Optional SD card If the selected card is current running the option Immediate Shutdown is displayed To start the process press the Enter button otherwise press The status will change to Shutting Down and then Shut Down Check that the LED for that card slot is extinguished before removing the card If the selected card has been shut down the option Start Up is displayed To start the pro...

Page 314: ...status No Service is displayed if there are no services 5 Use the up or down arrow buttons to scroll through the services if there is more than one service 6 Use the Change button to change the status of the currently displayed service and then press Save Exit programming by pressing PHONE Alternatively use the Back button to move to another menu M7324 M7324N M7310 M7310N T7316 T7316E Phone 1 At e...

Page 315: ...ion is shown on the display 3 Dial 775 The phone displays SSL VPN Service 4 The name of the first service is displayed and its current status No Service is displayed if there are no services 5 Use the Next Item or Previous Item buttons to scroll through the services if there is more than one service 6 To change the status of the currently display service use the following option 1 Active Assigned ...

Page 316: ... that may be required to initiate problem diagnosis To display system details 1 Press Feature and dial one of the following codes Information DS Phones ETR Phone BST Phones Description Software Level 590 9 80 Displays the core software level that the system is running IP Address 591 9 81 Displays the IP address of the systems LAN port Feature Key Number 592 9 82 Displays the feature key number of ...

Page 317: ...Phone Based Administration Page 317 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com System Maintenance Display System Details ...

Page 318: ...Phone Based Administration Page 318 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 319: ...6 67 Line appearance 56 67 Programmable 56 67 C Call appearance buttons 56 67 Call Coverage 236 Call Coverage Rings 199 Call Distribution Group 82 Call Forwarding 112 238 Call Pickup 240 Call Prefix 115 Call Restriction 110 Call Waiting 152 Caller ID Inspect Button 242 Log 147 Name Display Button 246 Time Synchronization 95 Caller ID Log 244 Calling Group 183 Button 248 Calls External 56 67 Intern...

Page 320: ... Intercom Dial Tone 154 Internal calls 56 67 IP Address 316 IP Office Manager 298 Italian 71 150 K Key Mode 56 67 Korean 71 150 L Language 150 languages 71 150 Last Number Redial 267 Line Active Line Pickup 230 Idle Line Pickup 265 Line appearance buttons 56 67 Line Pickup Active 230 Idle 265 Line Ringing 203 Lines 74 Automatic Line Selection 86 Button Assignment 77 Line Coverage Extension 79 Numb...

Page 321: ...fer Return Rings 211 Russian 71 150 S Saved Number Redial 281 Schedule 215 SD card 56 67 SD Cards 309 Settings Copy Extension 297 Shutdown 309 Simultaneous Page 283 Software Level 316 Spanish 71 150 Speed Dial 138 Personal 141 System 139 Station Lock 285 Station Unlock 287 Swedish 71 150 System Backup 301 Copy 305 Date 93 Default 307 Password 114 Reset 308 Restore 303 Shutdown 309 Time 94 Upgrade ...

Page 322: ...Phone Based Administration Page 322 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 323: ...Phone Based Administration Page 323 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com ...

Page 324: ...Phone Based Administration Page 324 Issue 6a Thursday February 22 2018 IP Office Basic Edition Comments on this document infodev avaya com 2018 Avaya Inc All rights reserved Template 21st February 2018 ...

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Summary of Contents for IP Office Phone Manager

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Summary of Contents for IP Office Phone Manager

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