Page 8 - Overview of CCC
Introduction
Overview of CCC
Avaya's Compact Contact Center (CCC) provides the user with the necessary tools to
facilitate the management of call traffic. The diagram below shows the concept:
Installation of CCC on IP Office requires licenses to enable the various modules (see
page 44). For systems of up to15 agents* the CCC modules can be installed on a
stand-alone Server PC (see page 8). For systems of more than15 agents the Server
and Client functions must reside on separate PCs (see page 10).
*Note:
An
AGENT
is defined as a person who makes or receives calls and has
'logged on' to the system, e.g. has a ‘forced log on’ status on the switch.
Fifteen Agent Systems and below
The Compact Contact Center Manager comprises a suite of tightly integrated modules
installed on a Server PC platform running Windows 2000 or NT4. The CCC Manager
may be installed either with or without Voice Mail Pro. The following lists the modules
included within the CCC Manager which are designed to run concurrently on the Server
PC:-
CCC Server PC
•
Delta Server
•
Call Center View
•
PC Wallboard
•
Wallboard Server*
•
Report Manager
•
Report Server and Client
•
Report Designer (optional)
•
CCV Alarm Reporter
•
Voice Processing Administration (if Voice Mail Pro is present).
*Note:
Wallboard Server and Client should not be installed on the same PC.
If client is on the Server, there is no need to install Wallboard Client.
Page 8 - Overview of CCC
Compact Contact Center Installation Manual
Introduction
40DHB0002USBG Issue 4a (05/29/2003)
