Page 10 - Overview of CCC
Introduction
Systems above fifteen Agents
Due to the traffic demands of contact centers above 15 agents, both the Report Server
and Wallboard Server must reside on the same dedicated PC. The Compact Contact
Center Manager supports 5 concurrent supervisor positions. It may be installed either
with or without a Voice Mail Pro. The following details where the applications reside:
Client PC
Server PC
Call Center View
Delta Server
Wallboard Client
Report Manager
Report Viewer
Wallboard Server
Report Designer (Optional)
Report Scheduler
PC Wallboard
Archiver
CCV Alarm Reporter
Database Server Supervisor
CCC User Access
Workforce Management (Optional)
The diagram below shows the Compact Contact Center Manager
without
a Voice Mail
Pro
being installed.
The diagram below shows the Compact Contact Center Manager
with
a Voice Mail Pro
present.
Page 10 - Overview of CCC
Compact Contact Center Installation Manual
Introduction
40DHB0002USBG Issue 4a (05/29/2003)
