Index - Page 69
Index
C
R
Call Center Modules ...................................... 43
Report Designer .............................................. 6
Call Center View.............................................. 5
Report Manager............................................... 5
CCC Applications .......................................... 27
Rostering ................................................... 6, 65
CCC User Access............................................ 6
S
CCV Alarm Reporter........................................ 5
Scheduling................................................. 6, 65
Client PC Win2000
Server PC
Map Network Drive..................................... 26
CCC............................................................ 27
Client PC Win95
PC Name.............................................. 16, 23
Map Network Drive..................................... 25
Server Components ................................... 28
Client PC Win98
Software Applications
CCC............................................................ 27
Server PC................................................... 27
Client PC WinNT
Specification
CCC............................................................ 27
Wallboard Devices ..................................... 13
Map Network Drive..................................... 24
System Specification
Comms Failure .............................................. 43
Computer Systems..................................... 11
Comms Restored........................................... 43
Expansion Cards ........................................ 11
D
System Software ........................................ 11
Delta Server................................................... 63
T
Delta Server................................................... 43
Telephone System......................................... 44
Device Properties .......................................... 64
Group Reporting......................................... 47
F
Naming Dns................................................ 46
Reporting Voice Manager.......................... 48
Find Server .................................................... 68
Requirements ............................................. 44
Forecasting................................................ 6, 65
I
W
INDeX Archiver.............................................. 68
Wallboard 10
Init Comms .................................................... 43
Ceiling Mounting......................................... 58
Install
Connection ................................................. 59
CCC Applications ....................................... 27
Installation .................................................. 57
Install Wizard ................................................. 28
Introduction........................................... 13, 57
Maintenance............................................... 62
L
Specification ............................................... 13
License keys............................................ 44, 45
System Wiring ............................................ 61
Limitations
Wall Mounting............................................. 57
Above 15 Agents ........................................ 10
Wallboard 22
Below 15 Agents .......................................... 8
Ceiling Mounting......................................... 50
Login Codes .................................................. 48
Connection
...................................................... 54
External Devices ........................................ 52
O
Installation .................................................. 49
Overview
Introduction........................................... 13, 49
CCC Applications ....................................... 27
Maintenance............................................... 53
Compact Contact Center.............................. 8
RS485 Communication .............................. 56
PC Configuration ........................................ 11
Specification ............................................... 13
P
Wall Mounting............................................. 50
PC Wallboards................................................. 5
Wallboard Devices......................................... 64
Wallboard Server........................................... 63
Workforce Management Interface ............. 6, 65
Compact Contact Center Installation Manual
Index - Page 69
40DHB0002USBG Issue 4a (05/29/2003)
