Page 46 - CCC Licenses
IP Office Requirements
Naming Directory Numbers
Since the Telephone System programming is reflected within the CCC Manager
applications, it is important to name the directory numbers (i.e. Agents, Groups,
Trunks, DDIs, etc).
It is also highly recommended that the directory names be unique to aid identification of
specific directory number within the Standard Reports.
Where directory numbers of a specific type are unnamed, or where more than one
directory number as a specific type has the same name, the Standard Reports will
group data for those directory numbers as a single entity (e.g. all unnamed agents will
be grouped together as a single agent called "No Name", and all DDIs named
"Company DDI" will be grouped together as a single DDI called "Company DDI, etc.).
If the directory numbers have not been named, then the terminology for the directory
numbers implemented in the Contact Center Manager applications is:
•
Agent – ACD Agent (XXXX*) – XXXX
•
Group – Agt Group (XXXX) – XXXX
•
Trunk Grp – Trunk GP (XXXX) – XXXX
•
Where XXXX is the directory number.
Note:
An
AGENT
is defined as a person who makes or receives calls and has 'logged
on' to the system, e.g. has a ‘forced log on’ status on the switch.
Page 46 - CCC Licenses
Compact Contact Center Installation Manual
IP Office Requirements
40DHB0002USBG Issue 4a (05/29/2003)
