Page 68 - CCC Client applications
Trouble Shooting
CCC Client applications
1. It is possible that a Client application will
NOT
automatically find the Delta Server,
if the Client application and Delta Server are on PCs on different networks or
subnets. When this happens, click the ‘
Advanced
’ button (from Find Server screen)
and select the option to enable the name of the PC running the Delta Server to be
typed in (see pages 16 and 23 for NT or Win2000 Server names respectively).
2. When using Microsoft Windows 98, for Client applications mapping a drive to the C
drive on the Server PC will speed up Server discovery (see page 26).
Report Manager
To be sure that the Archiver is passing information into the database it is a good idea
to keep the status window displayed. Archiver obtains and accumulates information
from the IP Office via the Delta Server and resides on the Server PC. Every time the
Server PC is switched on, the Archiver is launched automatically.
Wallboard Server/Client
On the Wallboard Server/Client, scheduled messages can only be removed from the
schedule by a user with a higher access level than the User that scheduled the
message or by the user that scheduled the message. It therefore follows that if a user
with Administrator access rights has scheduled a message then only that User can
remove that message from the schedule.
Page 68 - CCC Client applications
Compact Contact Center Installation Manual
Trouble Shooting
40DHB0002USBG Issue 4a (05/29/2003)
