Delta Server
Introduction - Page 43
Delta Server
Introduction
The Delta Server receives the IP Office call data via the LAN.
The Delta Server is a component to which all the CCC modules connect. It is able to
support up to
80
simultaneous client connections and consists of software that ensures
every activity on the telephone system is passed through to these modules. An
example of an activity could be that an agent has ‘logged on’ which would clearly
impact the real time Call Center View and the Wallboard Manager software.
The Delta Server additionally holds a model of the IP Office such that each time a new
CCC module is started it will synchronise itself with “today’s” data, thus ensuring
consistency between clients irrespective of when they were started.
Launching Delta Server
Ensure the Delta Server has established connection with the telephone system. Every
time the Server PC is switched on, the Delta Server starts up automatically. However,
you can start the Delta Server, by performing the following:-
- Click
the
Start
button on the Windows Taskbar.
- Point
to
Programs
|
CCC
|
Delta Server
- Click
on
Delta Server
. (In Windows NT, there are two Start Up groups; use the
lower option.) The following screen appears:
The information on the screen is:
•
Comms Status:
This indicates the status of the link between the Delta Server and
the telephone system. These are:
•
Init Comms:
Indicates Delta Server is initializing and has established
communication with the telephone system (this happens every
time you start the Delta Server).
•
Comms Restored: Indicates the connection between the Delta Server and the
telephone system is established.
•
Comms Failure:
Indicates communications link between the Delta Server and
the telephone system has been terminated.
•
Toolbars:
The Event Viewer, Settings, Session Info and Diagnostic tabs
enable access to their toolbars.
For details on configuring and using the Delta Server menus, refer to the separate CCC
Administrator's Manual.
Compact Contact Center Installation Manual
Introduction - Page 43
40DHB0002USBG Issue 4a (05/29/2003)
Delta Server
