Page 24 - Client PC Setup - Windows NT Workstation
PC Configuration
Client PC Setup - Windows NT Workstation
Windows NT Workstation Modifications
On a machine with Windows NT4 workstation already installed, you
must
perform all of
the following in sequence
before
installation of CCC modules:-
1. Ensure that Windows NT Server Service Pack 6a has been installed. If you are in
doubt, install the service pack again.
2. The Computer Name must
not be
the same as the Server name (see page 16 for
Server name and use the same instructions to change the Client PC name).
3. Install the appropriate CCC licenses (see page 44).
4. Map the network drive to the Server PC (see below).
5. Ensure that a guest account has been enabled as described in section "User
Guest Account" on page 15.
6. Amend the Event log settings as described in Event Log Settings on page 15.
7. Ensure that the Time Zone is set [e.g. for USA set it to English (United States)] and
that the Time is set to local time.
8. Make sure that the screen display properties have been set to the following:
•
Desktop Area is set to 800 by 600 pixels
•
Color palette is set to 65536.
Map Network Drive
1. From the Windows NT desktop, right click
Network Neighborhood
and select
Map Network Drive.
2. Select a Map Drive (e.g. E:), in the Path Type
\\
server name
\
C$, see page 16 for
server name.
Ensure that
Reconnect at logon
is ticked.
3. Click
OK
. This enables you to share the CCC (e.g. Call Center View) files.
You are now ready to install the CCC applications as detailed in Installing CCC on
page 27.
Page 24 - Client PC Setup - Windows NT Workstation
Compact Contact Center Installation Manual
PC Configuration
40DHB0002USBG Issue 4a (05/29/2003)
