Introduction
Use of this Manual - Page 7
Use of this Manual
This manual covers the installation and administration of Avaya's Compact Contact
Center (CCC) at software Level 4.0+. on the following communications platforms:
•
IP403/406/412 Office platforms operating Software Level 1.4+
This guide is intended for use by installers and administrators who are familiar with the
relevant communications platform and have successfully completed the appropriate
training courses.
Ensure that you have read and understood this Manual before beginning
installation.
About this Manual
This manual provides the information necessary to set up, install and perform basic
set-up on CCC modules. The following overview defines the sequence of actions that
must be performed
to install CCC modules:
1. Check both the hardware and software specifications for all Server/Client PCs (see
page 11).
2. Configure the Server and Client PCs (see page 14).
3. Install the required CCC applications on the Server, Client and Agent PCs
(see page 27).
4. Allocate CCC User Access rights (see page 42).
5. Set up the Delta Server (see page 43).
6. Define and set up the IP Office requirements (see page 44).
7. Install the CCC Licenses on the IP Office (see page 44).
8. Install the Wallboards (see page 49).
9. Set up and start the Workforce Management Interface (optional - see page 65).
10. Upgrade the Database to SQL 2000 (optional - see page 66).
Once installation has been completed, the following manuals provide the details for
administrating and operating the CCC.
•
CCC System Administrator's Manual
•
CCC System Supervisor's Manual
Compact Contact Center Installation Manual
Use of this Manual - Page 7
40DHB0002USBG Issue 4a (05/29/2003)
Introduction
