Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 6 / 106

nbstat command parameters..........................................................................................................................39
The netstat command.....................................................................................................................................40
Netstat command syntax.................................................................................................................................40
netstat command parameters.........................................................................................................................40
Using the chkdsk utility....................................................................................................................................41
Chkdsk utility syntax........................................................................................................................................41
Chksdsk utility parameters..............................................................................................................................42
Chapter 5: Monitoring multimedia hardware........................................................................43
In this chapter..................................................................................................................................................43
Understanding fault management...................................................................................................................43
Event processing.............................................................................................................................................43
Alarm notification.............................................................................................................................................44
Component dependencies..............................................................................................................................44
Detecting hardware problems.........................................................................................................................44
Alarm Monitor..................................................................................................................................................45
About alarms...................................................................................................................................................45
Event Browser.................................................................................................................................................46
About events...................................................................................................................................................46
Channel and Multimedia Monitors...................................................................................................................47
Disabling call channels....................................................................................................................................47
The Maintenance screen.................................................................................................................................47
What the Maintenance screen provides..........................................................................................................47
Maintenance activities for each component....................................................................................................49
Viewing component states..............................................................................................................................50
Component states...........................................................................................................................................50
Alert icons.......................................................................................................................................................51
Starting and stopping components..................................................................................................................52
Stop versus courtesy stop...............................................................................................................................52
Courtesy stop..................................................................................................................................................52
Stop.................................................................................................................................................................53
Components that can be started and stopped................................................................................................53
Running integrated diagnostics.......................................................................................................................54
Before you begin.............................................................................................................................................55
Components that have diagnostic tests available...........................................................................................55
Diagnostic tests available for each component...............................................................................................55
If a diagnostic test fails or cannot be performed.............................................................................................55
Viewing the last diagnostic results..................................................................................................................57
Working with the Multimedia Monitor..............................................................................................................57
Working with the Channel Monitor..................................................................................................................59
Chapter 6: Using Avaya CallPilot® system utilities.............................................................61
In this chapter..................................................................................................................................................61
Overview.........................................................................................................................................................61
Accessing the system utilities.........................................................................................................................62
Diagnostics Tool..............................................................................................................................................62
PEP Maintenance utility..................................................................................................................................63
Session Trace.................................................................................................................................................64
CallPilot System Monitor.................................................................................................................................65
Channel Monitor tab........................................................................................................................................66
CallPilot services.............................................................................................................................................67
DSPs...............................................................................................................................................................68
6 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010