Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 46 / 106

4. Review the description and recovery action.
5. Repeat steps
3 on page 45 and step 4 on page 46 for more alarms, if necessary.
6. If the solution to the problem is not apparent, obtain the return code of the first event
and continue the investigation by using the Event Browser (see Event Browser on
page 46).
Event Browser
Use the Event Browser to investigate a series of events that occurred around the time an alarm
was raised. The event listing can help you determine the root cause of a problem.
About events
The Event Browser displays events that are recorded in the server log. Each event identifies
the time the event occurred, the object that generated the event, and the cause of the event.
Events are classified as Information, Minor, Major, or Critical. By default, the Event Browser
displays only the latest 100 critical events.
To investigate using the Event Browser
1. Log on to CallPilot Manager.
2. Click System → Event Browser.
Result: The Event Browser screen appears.
3. Click an event that appears to be related to the problem, or an event that occurred
near the time the alarm was raised.
Result: A description of the event appears in a new Web browser window.
4. View the description and recovery action.
5. Repeat steps
3 on page 46 and step 4 on page 46 for more events, if necessary.
6. If the solution to the problem is not apparent, contact your Avaya technical support
representative.
Note:
For information about how to use the Event Browser, see the CallPilot Manager
online Help.
Monitoring multimedia hardware
46 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010